When I requested a quote (over the weekend), I received the quote promptly on Monday morning. The service technician, Chris, arrived on time (I appreciated the ETA text as well). He masked up, offered to put on booties (I declined but he as willing and ready). Did a very thorough inspection of my attic and crawlspace, as well as exterior, and put down traps. Now I wait to see if the rats oblige.I'll update this review a few months into the quarterly servicing.