Sam Hooper
These guys are the best. I got a puncture on a Monday morning riding to work - I went straight to the Elizabeth street store and dropped it off and they fixed it while I was at work. THEN I picked it up and got ANOTHER PUNCTURE on my way home. This time I was near the QV store so went in and explained the situation and they fixed it on the spot in 5 mins free of charge, no questions asked.
Pete Woolley
Awesome staff with all the knowledge.
Giorgio Tramontin
Amazing service
Helen Hanson
Exceptional service. I bought my first ever road bike. Even though it was only entry level, everyone I dealt with took a great deal of time and care to make the fit perfect. I'm a short woman so fitting a road bike isn't easy. The bike was a couple of days late arriving at the store and when they realised how disappointed I was at the thought of not having it for the weekend they express couriered it from the warehouse. That's service! My bike is a Cannondale Synapse Sora 44cm and it was a great deal too. Very comfortable from the first ride, even though I had no experience of road bikes before. A very happy customer and VERY excited about my new bike
Jonathan Harris
Excellent service! I went in to have my bike serviced and they went above and beyond. They did things I hadn't ask for and didn't charge me extra. Friendly and knowledgeable staff.
Daniel Taccone
These lads know what they are talking about when it comes to bikes. Helped me mod my Trek Domane, switching out the saddle and wrappings free of charge. Aftercare is also a fantastic service. If you are serious about cycling in Melbourne, this is where to go.
Neal Byrne
Great knowledge and good people behind the desk. Shout out to the young guy (sorry cant remember name pretty sure he's still in uni) who looked after me when I had some bad luck with my tyres!
Mat Elkan
A great selection of Cannondale bikes here. Staff are awesome. Very happy with my new bike purchase.
Alex Stonehouse
Really nice hardware and great service. They were more than happy to let me have a ride around the city for a bit before purchasing, makes the decision much easier.
Marco Prevost
What a lovely experience I had today! Excellent service, kind and considerate, (40 degrees outside), filled my new bottle, fitted a bell FOC!
This is what customer service is all about, thoroughly recommended!
Lynelle Johanson
Massive shout out to Pepper at Cycles Galleria!
I visited today to simply ask some questions about gear, and had the best experience in a cycling shop yet. If you value a customer experience that is non-judgemental, friendly, personalised and fun, Pepper is the one to see.
After taking the time to understand what I was looking for, Pepper was able to recommend some fantastic products and also went the extra mile in helping research additional items online, all for my education and benefit.
I'm surprised to see other reviews stating that Cycles Galleria are overpriced; my purchases were well within the expected range for any store, and the quality was great.
No questions asked as to where will be my 'go to' store from now on. Keep up the awesome work!
elisha
Excellent service. Thanks for fixing my punctured tyre so quickly!
David Bannerman
I have purchased two bikes this year from Cycles Galleria spending what I consider to be quite a lot of money. Customer service is split into two categories, sales and after sales and unfortunately I have got to know the after sales bit i.e. servicing a little too well with both competing branded bikes needing attention. Jeremy has been nothing short of phenomenal. He has been relentless in his negotiations with local distributors to ensure my complete satisfaction. Good old fashioned customer service....who would have thought!
Wilson
Friendly and helpful staff at the Cycles Galleria (The Galleria). Keep up the great work team!
Joe Mammolito
I went in to get some chainring bolts for my bike at short notice and the guy was kind enough to fit them for me for free despite being extremely busy. Greatly appreciated.
James Edward
Bought my bike in with a stuck headset. Knew it was a quick fix for a bike shop but still expected to pay for it. Job was done after a short wait for free! Highly recommend the shop
Andrew Haig
Very good service. Had a weird niggly creak to fix. Took a couple of shots but resolved! Thanks Alex.
Stephen Said
These guys are really nice to newcomers to the hobby as well as old timers. Good range (but limited, not like their suburban stores) and friendly service.
Michael Herrmann
Provided honest professional advice, friendly team all round. Well equipped in quality bikes and accessories. They helped me choose the perfect fitness/commuter bike, thanks Willis for the attention to detail & great service.
Rebecca Stewart
Lovely chaps here and great customer service. I just had my commuter bike serviced and bought some new USB lights etc. They keep an excellent database on their customers so they know what/when to order, give you a call to estimate costs and so on. I'll definitely be back.
