Eric D
I brought in my road bike that was in desperate need of a service after sitting unused in my garage for an extended period.
They checked it out, explained what it needed and had it ready by the next afternoon.
It rides like new again. Superb job.
Brett Diprose
Simon and the team at Trek Bicycles Galleria are fantastic to deal with, the are my `go to' LBS. They are seriously experienced and talk you through the implications and fixes for your various issues with knowledge, humour and a `can do' attitude.
Steve Roberts
The staff went above and beyond to prepare my new bike for me. Friendly and helpful.
Beverley Lello
I purchased a Trek Marlin 8. The shop had the size and colour I wanted and the staff were extremely helpful in setting the seat up to the height I found comfortable and offering other information about the bike.
JK
Great service, the team are very knowledgeable and provided options so that the quality versus cost decision was easy to make. My bike rides better now than when it was new.
Leigh Jones
Really helpful, friendly staff who give honest advice... handy for this cycling newbie.
Denholm Botting
Friendly and helpful. Greeted me and assisted me as soon as I walked in.
Simon Hedt
Amazing service and friendly staff, they went over & above to help me out when I had a puncture and had run out of spare tubes. I will definitely be going back.
Graham Budd
Good range of products. But it’s the staff that really make this place what it is. Very knowledgeable and genuinely want you to walk away with what you need.
Lothermark Dapetilla
All the staff are very helpful and accommodating.
Joe de Pass
Friendly helpful staff
Rod
Fantastic service. The store team had not dealt with my type of query before, but they took time to investigate. The order was placed and delivered very efficiently. Great commitment to customer service.
Colin Smith
Great service. Mark at Galleria Bourke St was friendly, knowledgeable and provided me with the advice I needed.
Emmanuel Vella
Absolutely lovely staff at Cycles Galleria.
Very professional and highly recommended.
Had an unexpected puncture that was fixed instantly on the spot with no wait time!
Will definitely be a return customer :-)
Kenny Goh
Amazing customer service and great selection of products. Highly recommend!
Ivan Sanabria
Great range of products and friendly staff
Suzy Woodruff
If I could give them more stars I would! Do yourself the favor of making this store your go-to bike shop. Customer service is out of this world amazing and of the HIGHEST quality. I had the sincere pleasure of working with Dan and Ron who helped me prepare for a solo ride from Melbourne to Sydney. They went above and beyond the service order of reassembling my bike - they made sure my bicycle was fitted with the proper lights, installed multiple components to the bike (bag rack, air pump, etc.) and they provided me with tips on how to best utilize nutrition while on the ride. I was able to stock up on electrolytes and protein bars in the shop. I felt confident throughout my ride all thanks to their expertise! Do not hesitate to contact Cycles Galleria for any of your bicycle needs - they are AMAZING!
Libby Dale
Fast, professional and friendly
Jon Patrikakos
Big thank you too Dan and the boys at Bourke st store quality service as always
E M
Full disclosure. I did not purchase a bike. Nor did I go in to ask any questions about a bike. Or cycling. Or to look at all the pretty accoutrement. Nope. I can tell you now that I went in for a very hush-hush reason... some might even say dangerous. I probably shouldn't even being sharing this publicly; I mean, are "they" listening? Never can be too sure. But ok, here goes... ahem... I walked inside this shop to... whewww.... use their land-line telephone. Yep, that's right. That strange faded-black plastic thing that sits on the counter. That relic we've all seen online. You know the one. The thing that one friend's Dad still has in his office, "just incase." (huh??) And I discovered... they still exist. I held it in my very own hand. And I made a real call. Mind blown.
So, you may be wondering... why is this woman leaving a review for a cycle shop she did not visit for the sole purpose they are in business? Even though, yes... there is an incredible collection of inventory in a beautiful well-lit shop in the perfection location with everything you could possibly need or want there.
Well... because I felt compelled to give these guys a shout out. I see this gem of a shop as more of a customer service company that also sells bikes. I was given such excellent customer service, kindness, help, and downright fun in the brief interaction we had that, well... I had to tell you. There's a whole lotta good in this world, and some bad, too. In my work, I usually see the extremes of each. And so I'm taking 5 minutes to spotlight these guys because they're AWESOME. They made me feel like we'd been friends since we were 5. Dan and Leo :) Both super kool dudes that I'd have a beer with any time (well lets be honest, it's probably going to be a glass of red for me, but still). And can I just also say... I had one of the funnest conversations bantering with Leo while he was hard at work repairing a bike and I was making my top secret phone call that I've had in a long, long time. I so enjoyed him. If I hadn't been in such a hurry I would've given him my number and let him buy me a coffee sometime... ;)
So, for anyone out there in the metaverse reading this... if you're in the market for a new bike, your first bike, a dope helmet, repairs, have questions, or just want your day infused with a bit of laughter and goodness... stop in. You'll be glad you did. And tell Leo Ellē said heyyyy ;)
Be well, and take good care everyone. Cheers!
