Steven Harris
Great staff. Poor website that states they have stock when they don’t. Frustrating to catch public transport in to the city and find their website is wrong. Not only that but first store then ensures me that the other city store has it in stock. Walk there for same story. Not staffs fault they are nice but their stock system needs updating
신일섭
CBD에 있어서 시티 사는 사람은 편하겠고, 수리 받을 때마다 느끼는 거지만 다시 오고 싶지 않다는 인상을 많이 받음. 저렴한 자전거 수리하는데 뭔 환영을 기대했었겠냐 만은 브레이크 레버 수리를 두번 받았는데 각각 가격이 다른 이유가 납득이 안감. 한번은 17달러 한번은 32달러. 똑같은 수리를 했는데 가격이 다르다. 미케닉의 경력, 시간대, 자전거의 기종, 인종, 영어의 유창함에 따라 가격이 다를 수 있다고 이해할 수 있으나 나는 마음에 안듦
Bruno Lanzoni
Reasonable work for what they ask for.
Not friendly at all...
Staff Could be more interested in helping you out or maybe making you a new customer...which they didn't with me .....not going back...only if I don't have other option..
Marty Danger
Beware- Quotes for repairs less than final cost. It’s a shame I won’t be coming back here.
Derrick Rytwinski
As a novice rider, I had my questions answered, but I found the responses rather rude and condescending. Not a good first impression.
Leonard Frankel
As a novice, they tried to BS me to upsell me on a $1600 bike I obviously don't need. I've just bought a perfectly good bike elsewhere for less than half of that, and got better service.
Roshelle Rodda
Purchased a bike for my child online with the expected date of delivery being the 17th/18th knowing I needed it by the 20th. It is now the 20th and still will have to wait another 2 to 3 days. Was told I'd get a call back, never got one, I actually had to call again and follow up myself. No solution to the problem what so ever. I would never of purchased if the date of arrival wasn't the actual date of arrival.
Silvio Cossu
As a Trek owner I have recommended a Trek bike to my partner which I have now disappointingly regret it after a constant bad customer service not able to understand customer needs and fulfil simple request.
Linzi Hall
Bike shop not open on Saturday
Cameron Young
Awful. Staff have a genuine disdain for customers and it shows. Spend your money elsewhere.
Kristian Holsheimer
Friendly to your face, painful for your wallet. Instead of fixing a simple puncture, they replaced the inner tube, which was slowly deflating. When I went back hoping they'd just correct their bodge job, they tried to sell me a new tire (there's nothing wrong with my tire). No thanks.
Jon Rueda Díaz
Had 3 flat tires in 1 week coming here on service after 1 day riding each day on same week. Once the wheel wasn't even properly adjusted after service. They charged me $20 labour each time even last time they told me they will not charge for labour and they said they were charging after asking for the receive. I don't have much bike knowledge but really haven't a good experience here.
Allister Farn
Took my bike here for a service - mainly to adjust gears as they weren't changing smoothly. They upsold me on a new chain, which was fair enough as I do a fair bit of commuting and it hadn't been changed for a long time. Picked it up, and the bike was much worse - verging on dangerous. I was having to double click to shift sometimes, and other times a single click would change two cogs. I took it back in the next day and the mechanic basically admitted that he'd worked on the bike first time around and wasn't sure what had happened, because the gears hadn't been tuned at all. He wasn't at all apologetic though, and also suggested I may have been playing with the cable adjusters - I hadn't. I picked it up again and it was barely any better. Still dropping two cogs, sometimes without even changing - very disconcerting when going up hill. I won't be going back.
Kerry Huynh
If you really need to go Cycles Galleria, go to the QV store and avoid the Bourke St one. Bad service from the dark haired female at the Bourke Street Store.
Ste Mc
Poor service, waited 3 days for a call back to tell me when their new stock was in, ended up ringing them and got some rude person who told me they don't keep stock on the floor! The place was full of bikes. Taking my business elsewhere. Avoid unless you want to be served by idiots.
Alexia McDonald
Poor attitude towards me after I decided to pick the cheaper option of bicycle light. Soooo sorry I picked the cheaper option for a backup light.
Leo Gregorc
I would not use this store to get my bike serviced at all. They 'serviced' my bike, and made it worse. I gave them the opportunity to remedy the situation and it came back in even worse shape than how I originally brought it in to them. 0 care factor. keep away!!!!!
nicholas pelley
Very unhelpful. They replaced my tire with a broken one then had the audacity to charge me for another when I came back to ask them to fixed their mistake. To add insult to injury, the mechanic was incredibly defensive and rude when I explained what had happened, and continued to "blame" me for the problem, even though Cycles Galleria were the ones who fit the new tire onto my wheel. They also failed to call me when my bike was ready the first time, wasting my time from the get go. Not happy with the service at all.
Ian Beattie
Hi I purchased 2 x Trek 6.2 DS from Cycles Galleria in Melbourne Australia.. I owned the bikes for approx 2 weeks when the quick release lever for the front shocks fell off and got caught in the front wheel ripping the wire cable and snapping away.. I sent the bike back to the bike shop to get it fixed but thehy seem to have trouble getting the lever.. They have since called me saying the chain and cassette need to be replaced due to wear.. I told them the bike had been been ridden twice and was 3 weeks old,, they stated not there problem.. still the bike has been gone for 5 weeks i have possessed it for 2-3 weeks prior.. . I am the organizer for for Melbourne Mountain Biking and Trail riding with access to over 2500 members.. Am I supposed to advocate Trek Bikes ? Do you Vet your retailers ? chain and cassette wearing out after 2 rides, these components must be absolute crap.. I own 18 bikes and this has never happened to me ever in the past...in fact this is my only warranty claim... and Yourselves and your retailers are trying to rip me off big time.. I will be aggressively complaining against any members going near Trek or Cycles Galleria completely.. So to summarize I have owned the bike for 8 weeks 3 I have had 5 it has been in for repair.. I also still have to address the extra costs of chain, cassette and labor to replace.. nice one Trek.. Thanks Ian Beattie
Leigh Sebire
I haven't been to the store (which looks pretty good) but their online service is shite. Ordered some tyres which never arrived. Sent an e-mail and got no response. Phoned the store and the cheery customer service guy told me he'd look into it immediately and get back to me. He never got back to me. E-mailed again, no response. 'Shipping in 1-2 days' they assured. It's been two weeks...
