Geoff Flower
Convenient location in the CBD, staff are friendly and service is quick when I need to get something in my lunch break
Elisa Bone
Excellent service
Travis Bawden
Fabulous service. They listen to what I needed and once we had selected the bike they gave it a full check, and adjusted everything.before I left.
Adam Criddle
Convenient locations. Awesome bikes. Great selection of accessories and gear. What’s not to like?!?
George - Steve M (George)
To the store manager
I am writing to share my extremely positive experience at the Trek bike shop located at the Galleria Melbourne on Friday, 6th December 2025, particularly with Thomas H.
I visited the store to purchase a pair of riding shoes and was warmly greeted by Tom. He took the time to listen carefully to my specific requirements and guided me to the perfect pair of shoes suited to the type of riding I do—all at a fantastic price. His knowledge and genuine attentiveness made the process seamless and enjoyable.
Later that evening, I realized I had forgotten to purchase bike shorts. With only 10 minutes left before the store closed, I called and requested that the shorts I wanted be set aside. Tom not only had them ready for me but also graciously stayed a few minutes past closing time to ensure I could collect them. This level of service was especially appreciated, as the store did not operate on Saturdays, and I was leaving the state on Sunday.
Tom’s exceptional dedication and willingness to go above and beyond have left a lasting impression on me. Based on this experience, I am now seriously considering purchasing a road bike from Trek—something I hadn’t previously planned.
Please pass along my thanks and recognition to Tom for his outstanding customer service.
Lachlan Carr
Extremely friendly, knowledgeable, attentive, kind and efficient.
Eric Black
Blown away by the superb customer service and helpfulness of the friendly staff. So easy to deal with. Jo/Jo/Nathan word!
Michael Jordan
Skilled people and a nice range of sweet bikes.
Peter Kemp
Very polite and helpful every time I go in.
Ben Gilmour
Found what I needed at less than the online price!
George Massay
Staff who assisted me to decide what to purchase for my bicycle was very helpful. The item purchased was of great quality and affordable price. He was knowledgeable and helpful
Eduardo Torres
I Thank Nathan, Philipe and Oscar So Much! These 3 champions go above and beyond and give you the best customer care! These 3 spend the time with customers and give 100% excellent service, also the after service is above excellent! They solved a technical issue with my bike that no one else could figure out and had the motivation and commitment to keep testing to resolve it. So happy for Trek to have staff of this calibre! Totally Recommend this Trek store... A very positive experience With Trek Bicycle Melbourne Galleria!
John Waddington
Bought my new Trek bike at Trek Melbourne Galleria.
Staff super helpful with all aspects of the purchase, including adjustments to bike settings for a good ride.
Great range of bikes and products available
Daniel Darwin
Oscar and the rest of the crew were very helpful and patient with me. Thanks for everything !
Kellie Savage
Great service, great team. Nothing was too much trouble and helped me on the spot to get me back on my wheels/road. Thank you
ronald hackney
Wonderfully generous and helpful with their time and customer needs.
Paige Andrew
Big shout out to Simon, Oscar, and the Galleria crew.
What a knowledgeable and likeable bunch of legends.
We went to 10 bike stores across inner Melbourne, but couldn’t beat the customer service at Trek Galleria.
Simon was our key contact point and here is a bit about our experience.
1. At no point did I feel like I was dealing with a salesperson - just a fellow bike enthusiast. Simon’s passion for his job manifested in his authentic approach.
2. Simon started with why. Why was I there? To buy one bike but because of his strong ability to build rapport, I bought two bikes (one for me and another one for my partner).
3. Simon didn’t try to sell me a cheeseburger with the lot, nor fries. Simon told us when we were better off buying things online rather than from him in store (eg variety, price) vs. when it was worthwhile going via him direct. While on the face of it that defies logic (and I don’t want to get him in trouble with management), offering this sort of insight actually engendered trust - I knew he wasn’t selling us things to line his pockets.
4. Simon’s approach to customer service meant that we didn’t go for a bike that was similarly priced and objectively ‘superior’ (Giant revolt 2 vs. Trek Checkpoint ALR5) with the biggest differentiator being carbon (Giant) vs. aluminium (Trek). But the trade off was worth it. We knew that we were in safe hands. If something happened, we trusted that Simon would hold our hand through the process.
Would recommend (and will continue doing so) unreservedly.
Paige & Andrew
Brandon Dodds
Very friendly, very helpful and very knowledgable. Strongly recommend.
Owen Bentley
Darrell went to a lot of effort to try and get my bike up and going again. Thanks for your help mate.
Sean “Bamm Bamm” Tierney
Friendly, helpful staff
