Ric Tobin
Kevin and Leo made a great team. Kevin walked me through the needed level 2 service package and was with me through the whole process. Leo did a great job servicing the bicycle.
I replaced brake pads, cables, chain, and on return free wheel. All expected and needed component replacements.
I got my bike back the next day. After the service I had a problem with the chain "skipping" so I brought it back. The bike was looked at immediately, the problem diagnosed (a favorite gear issue), and then fixed quickly and appropriately.