While the concept holds potential, the execution falls short. Current procedures inadvertently extend the time required for accounting tasks. For instance, adding stage payments to an invoice necessitates sending it to Xero, after which ... See More
While the concept holds potential, the execution falls short. Current procedures inadvertently extend the time required for accounting tasks. For instance, adding stage payments to an invoice necessitates sending it to Xero, after which modifications to the invoice become impossible. This requires users to access Xero to delete multiple incorrect invoices, which is inefficient. Consequently, for jobs with multiple stage payments, it is necessary to issue an individual invoice for each payment instead of consolidating them into a single final invoice.
This inefficiency undermines the system's intended purpose of simplifying processes, instead contributing to a more time-consuming workload and additional tasks that were originally meant to be streamlined through the adoption of this system. It raises the question of whether the time, effort, and financial investment in the product are justified. Although I am committed to a 12-month term and will seek alternatives moving forward, it is disappointing that a task designed to be straightforward has become overly complex.
I aimed to provide constructive feedback on these issues but encountered resistance, which suggests a reluctance to consider user input for improving the product's usability.