Tsung Lin
This is my first comment as the staff who are really polite and nice, and help me to fix some tiny problems without charging. In sum, I will go back to buy something next time!
P S
Great customer service. Very helpful staff. The guy that helped us (Keith I think) spent many hours with us until we chose the right bike. Can't recommend enough. Very pleased
Craig Morison
Amazing experience, went in to buy a pair of shoes (possibly a bike) and essentially just to have a chance to chat and look at the product. Phil was excellent, friendly, polite, knowledgeable and very good at his job. I was also assisted by a very nice young lady who was equally as helpful (missed name, sorry). Essentially I left after buying a new bike and a full kit, exceptionally happy. Thank you to all, amazing team.
P C
Excellent service and knowledgable staff. My new Trek had problems with leaky seals on the Shimano disc brakes causing awful brake squeal. The dealer who sold me the bike insisted they were fine and just cleaned up the pads and discs. Soon the bike was just as bad. Trek MK diagnosed the problem straight away and returned the calipers to Shimano for warranty replacement. The mechanic did a first class job. The bike is now running smoothly and, most importantly, stopping well.
Shaun Nicholls
Excellent service, from knowledgeable and professional personnel.
Amit Tailor
Great service from all the staff. Went there four times and was dealt with by someone different each time but all of them were great. The more senior experienced staff in particular are very good. No pushy sales tactics and great advice. Test rode a few bikes a number of times and they were fine. Highly recommend along with Corely although if you want a Trek like I did then these guys are better placed and stocked.
Ben Molyneux
I've never had cutomer service as good as this before. GREAT TEAM
Tim Green
What Chris the mechanic doesn't know about bikes isn't worth knowing. He recently stripped a mountain bike for me and then built up a new frame with the components; his care and attention to detail is second to none.
Mark Stroud
Great bikes great service. Love these guys :-)
Alex Clark
Very nice bike shop, and the team was very helpful
fred dalton
Quite expensive but you get a lot of bike
John Scale
Friendly and knowledgable staff, happy to help
Zubair Ahmed
Excellent. Went to pick up new Trek bike. Plenty of parking. Shop is amalgamated with Cotswold Outdoors and a running shoe shop, which I thought was useful.
Simon Treen
Friendly staff who gave great advice and service when I was looking to replace a crash damaged helmet.
Andy P
Pleasant shop with helpful and friendly staff. Would I buy from here, yes. I hope this feedback is useful to the shop and Trek UK, whom I have just spoken to. Road in on Saturday with my Trek FX4s with view to buying a Trek FX7 (electric, shame on me). It wasn't rude but told in no uncertain terms, no intention to stock as they will not sell in MK. This also went onto same principals with Verve and District. Allant and Powerfly seemed the biggest sale pushes, but I wanted a hybrid electric 700c and recommendations were completely at odds with what I road in on . It was like been shown SUV when you want a sporty hatchback. The shop has a lot of Hybrids (non electric) FX, Dual sport and has electric Domane . I get commercial difficulties in doing everything, but I would of thought 1 of everything as a Trek Owned store would make more sense than extensive range 5 (per range type) of other bikes Madone, Domane Powerfly etc. I don't get logic Domane electric and MTB electric but not a single hybrid electric. I would recommend Trek UK going round this store and assessing its range, its really narrow in some areas. As a privately owned dealer I would get it if you had to fund stock, but this is a flagship store. I personally don't think you would get caught out in store of have 1 FX7 in medium or large on the showroom floor and other missing ranges. It may be a wider issue, Trek UK may need to have a system where some "demo" bikes do not impact store cashflow. As it is told only way I could get to see one was buy or go to another store. I am in between Large and X Large. Even if they had lower rated FX2 in store could of sat on it to get feel for position. Maybe behind times and trends but MK with its redways is fast commuter bikes territory (yes I know bit bumpy in places now) . Have a look at Treks own video on this city bike at end maybe should of put "unless you live in MK". So I left store and started looking elsewhere, Evans have competitor Specialized Vado in stock and other city electrics. According to Trek UK it was a mistake to say had to order, without mentioning can return within 30 days. I used to own a business so dislike messing people about, would prefer to sit on a bike, quick test and buy with real intent.
Stoyan Petkov
Great service from the store.. Although there was a slightly delay in my bike getting serviced because of the third party company which was doing it. Otherwise the store is great but it took them longer than expected . Would not come back again for service there… A bit pricey though
Lee Marshall
Walked in wanting to look at e-mountain bikes. Spent 5 minutes looking, totally ignored.
Nice shop though, even if they don't open on Sundays.
Sinem Bilen-Onabanjo
Great shop but very unfriendly staff who clearly haven’t got a clue about customer service. They treat you like a hindrance. I was genuinely put off spending any money and it’s a shame that my local bike shop offers such an unwelcome environment. Smiling and being polite don’t cost you a penny.
Dan Ralph
The passive aggressive sarcasm from the older store employee is ridiculous. Encounter on the phone and in store. I dont think he could comprehend i didnt know every single component on my bike.
Imagine having to work with this all day.
Jim Rae
Having tried before to book in for the free 1st service for both of our trek mountain bikes and failed because you don't take bookings, I was contacted by phone two days ago to tell me that my service window was almost out of date.(12 months) So, today I travelled 35 miles to your MK shop. We arrived just after you opened at 0945 and started to book our bikes in.
I had been told during the telephone conversation that the services would be done within 24 hours and may even be ready for collection the same day. As it transpired, they would not have been ready until next Tuesday (96 hours later). Not only that, the person who was booking the bikes in, tried to sell us a re-grease of the rear cassette for £60. We were unable to collect the bikes next week so we took them away again.
Perhaps you shouldn't advertise on your home page the words "Drop it off today. Pick it up tomorrow" and the Bike Repair and service page should not say that there will be a "24 hour turn around". The person booking the bikes in was most unhelpful, bearing in mind that we had made a 70 mile round trip to drop them off and were prepared to do the same tomorrow to collect them. He didn't even enquire of the workshop to see what their workload was. I have no confidence in this shop and will not be using them again. This has been the worst customer service ever. We love our Trek bikes, but not this retailer.
I honestly feel that we were 'fobbed off' because we were not going to pay for the Service Upgrade. The bikes didn't need it, as we have done very little mileage and I have cleaned and lubricated the bikes after each ride.
