Andy P
Pleasant shop with helpful and friendly staff. Would I buy from here, yes. I hope this feedback is useful to the shop and Trek UK, whom I have just spoken to. Road in on Saturday with my Trek FX4s with view to buying a Trek FX7 (electric, shame on me). It wasn't rude but told in no uncertain terms, no intention to stock as they will not sell in MK. This also went onto same principals with Verve and District. Allant and Powerfly seemed the biggest sale pushes, but I wanted a hybrid electric 700c and recommendations were completely at odds with what I road in on . It was like been shown SUV when you want a sporty hatchback. The shop has a lot of Hybrids (non electric) FX, Dual sport and has electric Domane . I get commercial difficulties in doing everything, but I would of thought 1 of everything as a Trek Owned store would make more sense than extensive range 5 (per range type) of other bikes Madone, Domane Powerfly etc. I don't get logic Domane electric and MTB electric but not a single hybrid electric. I would recommend Trek UK going round this store and assessing its range, its really narrow in some areas. As a privately owned dealer I would get it if you had to fund stock, but this is a flagship store. I personally don't think you would get caught out in store of have 1 FX7 in medium or large on the showroom floor and other missing ranges. It may be a wider issue, Trek UK may need to have a system where some "demo" bikes do not impact store cashflow. As it is told only way I could get to see one was buy or go to another store. I am in between Large and X Large. Even if they had lower rated FX2 in store could of sat on it to get feel for position. Maybe behind times and trends but MK with its redways is fast commuter bikes territory (yes I know bit bumpy in places now) . Have a look at Treks own video on this city bike at end maybe should of put "unless you live in MK". So I left store and started looking elsewhere, Evans have competitor Specialized Vado in stock and other city electrics. According to Trek UK it was a mistake to say had to order, without mentioning can return within 30 days. I used to own a business so dislike messing people about, would prefer to sit on a bike, quick test and buy with real intent.
Stoyan Petkov
Great service from the store.. Although there was a slightly delay in my bike getting serviced because of the third party company which was doing it. Otherwise the store is great but it took them longer than expected . Would not come back again for service there… A bit pricey though
Lee Marshall
Walked in wanting to look at e-mountain bikes. Spent 5 minutes looking, totally ignored.
Nice shop though, even if they don't open on Sundays.
Sinem Bilen-Onabanjo
Great shop but very unfriendly staff who clearly haven’t got a clue about customer service. They treat you like a hindrance. I was genuinely put off spending any money and it’s a shame that my local bike shop offers such an unwelcome environment. Smiling and being polite don’t cost you a penny.
Dan Ralph
The passive aggressive sarcasm from the older store employee is ridiculous. Encounter on the phone and in store. I dont think he could comprehend i didnt know every single component on my bike.
Imagine having to work with this all day.
Jim Rae
Having tried before to book in for the free 1st service for both of our trek mountain bikes and failed because you don't take bookings, I was contacted by phone two days ago to tell me that my service window was almost out of date.(12 months) So, today I travelled 35 miles to your MK shop. We arrived just after you opened at 0945 and started to book our bikes in.
I had been told during the telephone conversation that the services would be done within 24 hours and may even be ready for collection the same day. As it transpired, they would not have been ready until next Tuesday (96 hours later). Not only that, the person who was booking the bikes in, tried to sell us a re-grease of the rear cassette for £60. We were unable to collect the bikes next week so we took them away again.
Perhaps you shouldn't advertise on your home page the words "Drop it off today. Pick it up tomorrow" and the Bike Repair and service page should not say that there will be a "24 hour turn around". The person booking the bikes in was most unhelpful, bearing in mind that we had made a 70 mile round trip to drop them off and were prepared to do the same tomorrow to collect them. He didn't even enquire of the workshop to see what their workload was. I have no confidence in this shop and will not be using them again. This has been the worst customer service ever. We love our Trek bikes, but not this retailer.
I honestly feel that we were 'fobbed off' because we were not going to pay for the Service Upgrade. The bikes didn't need it, as we have done very little mileage and I have cleaned and lubricated the bikes after each ride.
Neil
My wife went to this store, problem with crank guard, unfortunately met a pretty cranky member of staff male, who was uninterested in problem with bike , he quoted £100 to fix labour and parts. A member of her cycling club sorted it out with three new screws..
Graham
Arbitrarily cut the O-rings off both suspension hubs without asking before I picked up the bike. According to the guy in-store a lot of people ask them to do it, so now they just do it by default.
I needed my O-ring and to be told to "look up the pressure for my weight online" is not ideal. Not quite sure how they expect me to sort the sag accurately.
He did mention it would save weight, which whilst this is true, I very much doubt two rubber rings, with a combined weight probably less than a gram is going to have much of a noticeable impact.
Very poor. Ironically, they only took off the dork disk because I asked them to, (which weighs more than the O-rings and really is unnecessary).
They should not make changes to a bike without consulting the customer first.
Jake Scanes
Rude, patronising and unhelpful member of staff.
While lubricating the main pivot on my recently purchased trek slash, I encountered a loose internal frame spacer that fell into the frame upon removal of the pivot bolt. I consulted trek customer service who were very polite and helpful, they advised the spacer should be under a slight interference fit and not have dropped in, and advised I take the bike into my local store and claim under warranty for rectification.
Upon arrival at the store I was met by a disinterested member of staff who was extremely stand-offish and could not have been more unhelpful - He was telling me I shouldn't have worked on the bike, jobs aren't as simple as they seem (referenced a Madone headtube cover replacement job and how the cables/hoses run through it etc. - A very obvious aspect of said job).
I queried 3 times how he suggested I could have pre empted this loose spacer and how he would have tackled the task himself - He failed to answer and instead pointed at the logo on my shirt (I was in work uniform, work for an airline) and told me not everyone in my company knows how to do every job. Rude, unnecessary and confrontational.
I felt anxious through to the point of collection, to then find comments were left on my workorder regarding 'incorrect maintenance by customer' and 'if unsure to have work c/out by trek dealer'. These seemed completely unneeded to me, the maintenance was not incorrect. Trek HQ acknowledged the issue.
I raised this and asked for the comments to be removed, this was agreed but I then had to chase again via phone to get the corrected work order copy sent to me.
The phone call I believe was taken by the store manager who was also disinterested in hearing any of what had occurred.
I asked a fourth time upon collecting the bike how I should have pre empted the loose spacer and again this was not explained to me. A different member of staff upon collection was much more helpful and engaging.
No apology was made at any point.
Overall the worst experience I have had in a bike shop (or any shop!), I will never visit the store again and strongly advise anyone to take a wide berth of the place.
Tony Clark
No help. Part shows in stock on shop Web site, but upon arrival, told out of stock, maybe a month or so if you order today.
G
i was not impressed with the customer services and lack of product within the store, on both occasions from different sale staff who where both condescending.
On both visits i had hope to purchase goods but felt i will not part with my money and give to these guys. i cannot see myself going back.....
Jo Eldridge
Very disappointed at the service I received in store this morning. I arrived at the store when it opened with my sons broken Trek bike. I was told to take it back to the store we bought it from! When I explained that was in London and not possible to take it back there, I was questioned and asked why?! I felt like they really didn't want to help me. Something I did notice that they couldn't do enough to help the Gentleman behind me. Left the store feeling really unhappy after spending so much money with them to be treated so badly.
Neil Watson
With regret I have to leave a 1 star rating. I’ve been in the store several times and made many purchases, pedals, bar tape, clothing etc. The majority of the team are great but there is one gentleman that seems to do everything he can not to help. Considering my considerable spend I went to the store today to buy new bar tape and get it fitted. My tape broke today and I have a 50 mile ride tomorrow so I went to the store in a time of a mini emergency (I know it’s all relative). I spoke to this gentleman and asked for the tape to be fitted and without even asking why he said “not today”. My tape has been fitted there before but rather than understand my need he stood there with his arms crossed. I asked him if it it was at all possible and again he stood there and said not today.... he made no effort to understand my need or look to help. Fitting bar tape is a 10 min job and I would have waited if asked and probably why waiting would have spent another £200 in store. I made a call to cycleworx in Flitwick who stayed open for me to help me so I can complete my ride tomorrow.
Scott Mitchell
Had the bike a week, gears kept slipping and injured my knee, tyre popped and light broke, called about a complete refund and person on the phone kept trying to stear me away from asking for a refund, I gave up and just hung up the phone, now £800 down and have a broken bike that is stuck miles away at my gym. Feel like I have been scammed. Heartbreaking when you don’t have much money. Very disappointed
Hynek
Shocking service. Man behind tile said he's not working and aim to another guy in corner. He's trying to change my mind in stuff I want to buy, it was so silly. Another girl without any interest.. There are better and cheaper bike store in one miles radius. Thank you, but never here again.
Addy Diesel
They messed up all my gears and weakened all brake tensions to their liking! They scratched my frame but I don't live local so couldn't go back to complain. Beware!
Highspirits 747
Hiwa Sherzad
Adam Stephens
Harv K
