Jo Eldridge
Very disappointed at the service I received in store this morning. I arrived at the store when it opened with my sons broken Trek bike. I was told to take it back to the store we bought it from! When I explained that was in London and not possible to take it back there, I was questioned and asked why?! I felt like they really didn't want to help me. Something I did notice that they couldn't do enough to help the Gentleman behind me. Left the store feeling really unhappy after spending so much money with them to be treated so badly.
Neil Watson
With regret I have to leave a 1 star rating. I’ve been in the store several times and made many purchases, pedals, bar tape, clothing etc. The majority of the team are great but there is one gentleman that seems to do everything he can not to help. Considering my considerable spend I went to the store today to buy new bar tape and get it fitted. My tape broke today and I have a 50 mile ride tomorrow so I went to the store in a time of a mini emergency (I know it’s all relative). I spoke to this gentleman and asked for the tape to be fitted and without even asking why he said “not today”. My tape has been fitted there before but rather than understand my need he stood there with his arms crossed. I asked him if it it was at all possible and again he stood there and said not today.... he made no effort to understand my need or look to help. Fitting bar tape is a 10 min job and I would have waited if asked and probably why waiting would have spent another £200 in store. I made a call to cycleworx in Flitwick who stayed open for me to help me so I can complete my ride tomorrow.
Scott Mitchell
Had the bike a week, gears kept slipping and injured my knee, tyre popped and light broke, called about a complete refund and person on the phone kept trying to stear me away from asking for a refund, I gave up and just hung up the phone, now £800 down and have a broken bike that is stuck miles away at my gym. Feel like I have been scammed. Heartbreaking when you don’t have much money. Very disappointed
Hynek
Shocking service. Man behind tile said he's not working and aim to another guy in corner. He's trying to change my mind in stuff I want to buy, it was so silly. Another girl without any interest.. There are better and cheaper bike store in one miles radius. Thank you, but never here again.
Addy Diesel
They messed up all my gears and weakened all brake tensions to their liking! They scratched my frame but I don't live local so couldn't go back to complain. Beware!
mark richardson
Roy Walker
Pencho Penchev
Damian Ciesielski
James Stewart
Highspirits 747
Hiwa Sherzad
Adam Stephens
Harv K
Allan Barker
Michael Knight
James Taylor
David
Steve Carline
Sheridan Cross
