P C
Excellent service and knowledgable staff. My new Trek had problems with leaky seals on the Shimano disc brakes causing awful brake squeal. The dealer who sold me the bike insisted they were fine and just cleaned up the pads and discs. Soon the bike was just as bad. Trek MK diagnosed the problem straight away and returned the calipers to Shimano for warranty replacement. The mechanic did a first class job. The bike is now running smoothly and, most importantly, stopping well.
Shaun Nicholls
Excellent service, from knowledgeable and professional personnel.
Amit Tailor
Great service from all the staff. Went there four times and was dealt with by someone different each time but all of them were great. The more senior experienced staff in particular are very good. No pushy sales tactics and great advice. Test rode a few bikes a number of times and they were fine. Highly recommend along with Corely although if you want a Trek like I did then these guys are better placed and stocked.
Ben Molyneux
I've never had cutomer service as good as this before. GREAT TEAM
Tim Green
What Chris the mechanic doesn't know about bikes isn't worth knowing. He recently stripped a mountain bike for me and then built up a new frame with the components; his care and attention to detail is second to none.
Mark Stroud
Great bikes great service. Love these guys :-)
Alex Clark
Very nice bike shop, and the team was very helpful
fred dalton
Quite expensive but you get a lot of bike
John Scale
Friendly and knowledgable staff, happy to help
Zubair Ahmed
Excellent. Went to pick up new Trek bike. Plenty of parking. Shop is amalgamated with Cotswold Outdoors and a running shoe shop, which I thought was useful.
Simon Treen
Friendly staff who gave great advice and service when I was looking to replace a crash damaged helmet.
Paul Wheeler
No where to park !
Pierre Imarni
It is a good bike shop, although they are significantly poorer and weaker without Chris.
He is the best bike mechanic that I have met, and a huge loss.
Andy P
Pleasant shop with helpful and friendly staff. Would I buy from here, yes. I hope this feedback is useful to the shop and Trek UK, whom I have just spoken to. Road in on Saturday with my Trek FX4s with view to buying a Trek FX7 (electric, shame on me). It wasn't rude but told in no uncertain terms, no intention to stock as they will not sell in MK. This also went onto same principals with Verve and District. Allant and Powerfly seemed the biggest sale pushes, but I wanted a hybrid electric 700c and recommendations were completely at odds with what I rode in on . It was like been shown SUV when you want a sporty hatchback. The shop has a lot of Hybrids (non electric) FX, Dual sport and has electric Domane . I get commercial difficulties in doing everything, but I would of thought 1 of everything as a Trek Owned store would make more sense than extensive range 5 (per range type) of other bikes Madone, Domane Powerfly etc. I don't get logic Domane electric and MTB electric but not a single hybrid electric. I would recommend Trek UK going round this store and assessing its range, its really narrow in some areas. As a privately owned dealer I would get it if you had to fund stock, but this is a flagship store. I personally don't think you would get caught out in store of have 1 FX7 in medium or large on the showroom floor and other missing ranges. It may be a wider issue, Trek UK may need to have a system where some "demo" bikes do not impact store cashflow. As it is told only way I could get to see one was buy or go to another store. I am in between Large and X Large. Even if they had lower rated FX2 in store could of sat on it to get feel for position. Maybe behind times and trends but MK with its redways is fast commuter bikes territory (yes I know bit bumpy in places now) . Have a look at Treks own video on this city bike at end maybe should of put "unless you live in MK". So I left store and started looking elsewhere, Evans have competitor Specialized Vado in stock and other city electrics. According to Trek UK it was a mistake to say had to order, without mentioning can return within 30 days. I used to own a business so dislike messing people about, would prefer to sit on a bike, quick test and buy with real intent.
L Hunt
Trek Marlin 8 given to shop to gel fill tyres on tubeless ready rims. Returned to shop after front tyre losing pressure and
Stoyan Petkov
Great service from the store.. Although there was a slightly delay in my bike getting serviced because of the third party company which was doing it. Otherwise the store is great but it took them longer than expected . Would not come back again for service there… A bit pricey though
Lee Marshall
Walked in wanting to look at e-mountain bikes. Spent 5 minutes looking, totally ignored.
Nice shop though, even if they don't open on Sundays.
David Warren
Awful service which has impacted a planned trip. My wife ordered the Bosch range extender well over a week ago. She received an invoice on 23 June saying it would be dispatched but no notification of dispatch/tracking. She chased this yesterday (shop was closed Monday) and was told it was shipped and would arrive today. She called again today and got further reassurance from the same person. We’ve just found that the item won’t be delivered until tomorrow but we will already be on the trip. Very poor service and unhelpful support after the sale was made. This will have a big impact as I won’t have the range I wanted on my bike. This is the first time we have used them (and likely only) and I feel really disappointed. Based on this, avoid this company.
David Cook
I was promised a call back by 10:30 am on Tuesday and am still waiting on Friday. Very poor customer service when I was simply trying to but some TLR tyres and have them fitted.
Glen Bryan
The customer service in Trek MK is quite literally the worst! The elitist mentality and lack of interest is alarming.
