Helen Jennison
I visited this shop to buy a strong lock, but not for a bike! It was for my treasured mobility scooter. John tried several different locks before he found the best one for me. He listened to my needs and gave me plenty of time to make sure I could attach the chosen loc properly. Thank you for such great customer care, even when I didn’t buy a bike!
Jason Bedborough
The team at Trek MK are faultless, every problem or concern I’ve had they’ve dealt with.
Being 6ft 4” and on the heavy side I do put things under stress, but, blame has never been put on me, instead they’ve found a way to upgrade the components to deal with it.
Forget all the other bike “specialists” in MK, these guys are riders and are passionate, their knowledge has been learned through experience.
The best word I can think of…….. OUTSTANDING. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Richard Diggens
Very helpful and friendly staff.
Joseph Laranjeira
Always helpful, knowledgeable and professional.
Nothing is to much trouble and always ready to help or explain any issues you might have.
Always a pleasure to visit, whatever it is to browse products or to make a purchase.
Thank you all.
James Dickinson
Great experience purchasing my Trek Rail, no pressures - trialled a few bikes and this was the one for me! They genuinely wanted to get the right bike for me. Everything promised was delivered. The personal treatment and attention to detail was great and made the travel past other dealers worth the while. Thanks!
Josh Little
Helpful staff who know a lot about their products. Explained what I was looking for and provided me with options and their opinions which one was the best.
Matthew Silk
Will presented store, friendly helpful staff. Would recommend to friends and family.
rodney drayton
I had a persistence problem with a trek mountain bike I purchased from a retailer.
I was quite perturbed and perplexed by the whole matter.
So I decided to go straight to the manufacturer Trek.
I spoke to a Gentleman by the name of Tam who patiently and compassionately listened to my complaint. Then he diligently worked upon my case which resulted in a full refund for me, within 24 hours.
I can't thank you enough
10 out of 10 for customer service
Cheers, Tam
This man needs a wage rise..!
Ann Mayers
Good service. Knowledgable staff.
Nick Emery
Very helpful, knowledgeable and friendly staff.
Alex Whitehead
Jon the Manager in MK is exceptional. Polite, professional, unbelievably knowledgeable and willing to give you his time. He tells you what products and services he thinks are best for you. I've listened to his advice and haven't been disappointed in any of Treks products unlike what's happened with other bike companies products! Trek is a phenomenally good brand and Jon is the guy to talk to.
Wioletta Lis
Excellent customer service!!! Very kind and professional
Gary L
Great service and quality products.
timmytoon
Recently purchased a Trek Damone Sl5. Excellent customer service. Very pleased with the bike
Malcolm Murray
I’ve always received 1st class service from the sales team, it’s always with a smile!
Robert Shacklock
Fantastic service geared around cool , fantastic bikes ! I will be returning again very soon.From small components for my MTB , annual servicing and the loan of a bike to go on tour ( when mine was still awaiting a part ) the guys have been exceptional. Thanks for helping us with our adventures and building the memories over the years !
To those who haven’t visited the store and tried out a Trek bike it’s time you did ! Cheers R&J
Andrew Howes
Very helpful lovely showroom
Steve Sinfield
Very enjoyable with super staff
Lee Davis
I really appreciated Trek sorting out my bike at such short notice. I will definitely be back.
David Styring
Great customer service with fast delivery.
