It had been a few years since I serviced my bike, frankly I was dreading the worst. The team at the shop spent time with me to assess my bike and decide what was needed, they were very keen to only do and change what was needed and save me money. I genuinely felt that they had my best interests at heart and provided a top-level service to me. Regular updates via phone calls, and then a full breakdown and walkthrough of the bike when I collected it. This really was a premium service; the bike was as good, (mechanically) as it was when it came out the shop from new. I won’t hesitate to return to the store for future services or any other work that needs doing. Knowledgeable, friendly, polite staff throughout. Many thanks