4.8 rating out of 474 reviews
Mary Okon Coaching
Kate was great and very helpful! I was glad I got to try a few bikes and seats out to find the ri...
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Kate was great and very helpful! I was glad I got to try a few bikes and seats out to find the right fit! It was great to have them put the water bottle holder and kickstand on right then and walk out with a great new bike that my husband surprised me with for my birthday. Also, my last Trek was a bike that's now about 15 years old - it is amazing to see how far the technology has come with the bikes since them! So excited to hit the road and was very excited to learn about Trek Vacations/tours!
Danielle LaCost
Experienced and friendly staff. I bought my first road bike here in 2011 and the customer service...
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Experienced and friendly staff. I bought my first road bike here in 2011 and the customer service has never been anything short of excellent since that time! I drive two hours to have them service my bike because I know it's done right! I also enjoy chatting about the rides we've done and rides we should consider. I highly recommend this place!
Alex Schardt
"We had an excellent experience with B-rad at Trek! He was incredibly knowledgeable and friendly,...
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"We had an excellent experience with B-rad at Trek! He was incredibly knowledgeable and friendly, helping us find exactly what we needed. Brad went above and beyond to answer all of our questions.
Sarah Gonda
Excellent customer service! Kate spent nearly an hour with us getting our son set up with a bike ...
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Excellent customer service! Kate spent nearly an hour with us getting our son set up with a bike for college. She was knowledgeable not just about bikes but specifically the needs and concerns of Madison students. We’re customers for life!
Barb Simons
This spring, another technician told me my bike was in great condition and I was good to go for t...
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This spring, another technician told me my bike was in great condition and I was good to go for the season. I ride it once and my bike slipped out of gear. I took it back, 4 months later and only 19 miles. I was told I needed a new chain, gears and sprockets. Trek made it right for me, took care of what should have really been completed, because that technician no longer works there. Thank you Trek!!
Mary Okon Coaching
Kate was great and very helpful! I was glad I got to try a few bikes and seats out to find the ri...
See More
Kate was great and very helpful! I was glad I got to try a few bikes and seats out to find the right fit! It was great to have them put the water bottle holder and kickstand on right then and walk out with a great new bike that my husband surprised me with for my birthday. Also, my last Trek was a bike that's now about 15 years old - it is amazing to see how far the technology has come with the bikes since them! So excited to hit the road and was very excited to learn about Trek Vacations/tours!
Danielle LaCost
Experienced and friendly staff. I bought my first road bike here in 2011 and the customer service...
See More
Experienced and friendly staff. I bought my first road bike here in 2011 and the customer service has never been anything short of excellent since that time! I drive two hours to have them service my bike because I know it's done right! I also enjoy chatting about the rides we've done and rides we should consider. I highly recommend this place!
Alex Schardt
"We had an excellent experience with B-rad at Trek! He was incredibly knowledgeable and friendly,...
See More
"We had an excellent experience with B-rad at Trek! He was incredibly knowledgeable and friendly, helping us find exactly what we needed. Brad went above and beyond to answer all of our questions.
Sarah Gonda
Excellent customer service! Kate spent nearly an hour with us getting our son set up with a bike ...
See More
Excellent customer service! Kate spent nearly an hour with us getting our son set up with a bike for college. She was knowledgeable not just about bikes but specifically the needs and concerns of Madison students. We’re customers for life!
Barb Simons
This spring, another technician told me my bike was in great condition and I was good to go for t...
See More
This spring, another technician told me my bike was in great condition and I was good to go for the season. I ride it once and my bike slipped out of gear. I took it back, 4 months later and only 19 miles. I was told I needed a new chain, gears and sprockets. Trek made it right for me, took care of what should have really been completed, because that technician no longer works there. Thank you Trek!!
Mary Okon Coaching
Kate was great and very helpful! I was glad I got to try a few bikes and seats out to find the ri...
See More
Kate was great and very helpful! I was glad I got to try a few bikes and seats out to find the right fit! It was great to have them put the water bottle holder and kickstand on right then and walk out with a great new bike that my husband surprised me with for my birthday. Also, my last Trek was a bike that's now about 15 years old - it is amazing to see how far the technology has come with the bikes since them! So excited to hit the road and was very excited to learn about Trek Vacations/tours!
Danielle LaCost
Experienced and friendly staff. I bought my first road bike here in 2011 and the customer service...
See More
Experienced and friendly staff. I bought my first road bike here in 2011 and the customer service has never been anything short of excellent since that time! I drive two hours to have them service my bike because I know it's done right! I also enjoy chatting about the rides we've done and rides we should consider. I highly recommend this place!
Alex Schardt
"We had an excellent experience with B-rad at Trek! He was incredibly knowledgeable and friendly,...
See More
"We had an excellent experience with B-rad at Trek! He was incredibly knowledgeable and friendly, helping us find exactly what we needed. Brad went above and beyond to answer all of our questions.
Sarah Gonda
Excellent customer service! Kate spent nearly an hour with us getting our son set up with a bike ...
See More
Excellent customer service! Kate spent nearly an hour with us getting our son set up with a bike for college. She was knowledgeable not just about bikes but specifically the needs and concerns of Madison students. We’re customers for life!
Barb Simons
This spring, another technician told me my bike was in great condition and I was good to go for t...
See More
This spring, another technician told me my bike was in great condition and I was good to go for the season. I ride it once and my bike slipped out of gear. I took it back, 4 months later and only 19 miles. I was told I needed a new chain, gears and sprockets. Trek made it right for me, took care of what should have really been completed, because that technician no longer works there. Thank you Trek!!
Mary Okon Coaching
Kate was great and very helpful! I was glad I got to try a few bikes and seats out to find the ri...
See More
Kate was great and very helpful! I was glad I got to try a few bikes and seats out to find the right fit! It was great to have them put the water bottle holder and kickstand on right then and walk out with a great new bike that my husband surprised me with for my birthday. Also, my last Trek was a bike that's now about 15 years old - it is amazing to see how far the technology has come with the bikes since them! So excited to hit the road and was very excited to learn about Trek Vacations/tours!
Danielle LaCost
Experienced and friendly staff. I bought my first road bike here in 2011 and the customer service...
See More
Experienced and friendly staff. I bought my first road bike here in 2011 and the customer service has never been anything short of excellent since that time! I drive two hours to have them service my bike because I know it's done right! I also enjoy chatting about the rides we've done and rides we should consider. I highly recommend this place!
Alex Schardt
"We had an excellent experience with B-rad at Trek! He was incredibly knowledgeable and friendly,...
See More
"We had an excellent experience with B-rad at Trek! He was incredibly knowledgeable and friendly, helping us find exactly what we needed. Brad went above and beyond to answer all of our questions.
Sarah Gonda
Excellent customer service! Kate spent nearly an hour with us getting our son set up with a bike ...
See More
Excellent customer service! Kate spent nearly an hour with us getting our son set up with a bike for college. She was knowledgeable not just about bikes but specifically the needs and concerns of Madison students. We’re customers for life!
Barb Simons
This spring, another technician told me my bike was in great condition and I was good to go for t...
See More
This spring, another technician told me my bike was in great condition and I was good to go for the season. I ride it once and my bike slipped out of gear. I took it back, 4 months later and only 19 miles. I was told I needed a new chain, gears and sprockets. Trek made it right for me, took care of what should have really been completed, because that technician no longer works there. Thank you Trek!!
Mary Okon Coaching
Kate was great and very helpful! I was glad I got to try a few bikes and seats out to find the ri...
See More
Kate was great and very helpful! I was glad I got to try a few bikes and seats out to find the right fit! It was great to have them put the water bottle holder and kickstand on right then and walk out with a great new bike that my husband surprised me with for my birthday. Also, my last Trek was a bike that's now about 15 years old - it is amazing to see how far the technology has come with the bikes since them! So excited to hit the road and was very excited to learn about Trek Vacations/tours!
Danielle LaCost
Experienced and friendly staff. I bought my first road bike here in 2011 and the customer service...
See More
Experienced and friendly staff. I bought my first road bike here in 2011 and the customer service has never been anything short of excellent since that time! I drive two hours to have them service my bike because I know it's done right! I also enjoy chatting about the rides we've done and rides we should consider. I highly recommend this place!
Alex Schardt
"We had an excellent experience with B-rad at Trek! He was incredibly knowledgeable and friendly,...
See More
"We had an excellent experience with B-rad at Trek! He was incredibly knowledgeable and friendly, helping us find exactly what we needed. Brad went above and beyond to answer all of our questions.
Sarah Gonda
Excellent customer service! Kate spent nearly an hour with us getting our son set up with a bike ...
See More
Excellent customer service! Kate spent nearly an hour with us getting our son set up with a bike for college. She was knowledgeable not just about bikes but specifically the needs and concerns of Madison students. We’re customers for life!
Barb Simons
This spring, another technician told me my bike was in great condition and I was good to go for t...
See More
This spring, another technician told me my bike was in great condition and I was good to go for the season. I ride it once and my bike slipped out of gear. I took it back, 4 months later and only 19 miles. I was told I needed a new chain, gears and sprockets. Trek made it right for me, took care of what should have really been completed, because that technician no longer works there. Thank you Trek!!