I recently purchased a new 2027 Kia Carnival EX from Kalidy Kia. While the purchasing process had some frustrations, my overall experience was positive, and I ultimately received an excellent deal.
Everyone I encountered was friendly, p ... See More
I recently purchased a new 2027 Kia Carnival EX from Kalidy Kia. While the purchasing process had some frustrations, my overall experience was positive, and I ultimately received an excellent deal.
Everyone I encountered was friendly, personable, and accommodating. My salesman, Jaff, was pleasant to work with, and Javon was helpful throughout the process. I especially want to recognize Rendell, who went above and beyond during my initial visits, even personally buying me dinner after learning I had skipped a meal. His hospitality and willingness to help were genuinely appreciated.
I also want to recognize Terry, who took considerable time to thoroughly explain the dealership’s pricing structure, processes, and approach to doing business. He was patient, professional, and transparent in addressing my concerns. I walked away with a much better understanding of the dealership’s intentions and appreciated his willingness to have an open conversation.
General Manager Corey also personally called to discuss my experience. What impressed me most was his genuine interest in understanding my concerns, not simply ensuring I was satisfied, but using my feedback to help improve the dealership’s training and processes. He addressed each of my concerns thoughtfully, and I have considerable respect for leadership that welcomes constructive criticism and actively seeks improvement.
My primary frustrations involved the advertised Internet pricing, which included numerous discounts and rebates most customers may not qualify for, the $999 documentation fee, and the lengthy negotiation process. While these practices were disclosed, I still believe greater pricing transparency and a more streamlined purchasing experience would benefit customers.
That said, I was extremely pleased with the trade-in allowance, the final purchase price, and most importantly, the people I worked with.
I believe a business should be judged not only by the purchasing experience itself, but also by how it treats customers and responds to their concerns. Kalidy Kia demonstrated a genuine willingness to listen, communicate, and work toward a positive outcome.
Despite my initial frustrations, I genuinely appreciate the efforts of their team and management, and I would certainly consider doing business with them again.
