4.9 rating out of 453 reviews

User profile - Ronald Roth.
Ronald Roth
Friendly, knowledgeable, low-pressure, and taking time to make you feel comfortable with purchase.
a week ago
User profile - Siva Bhamidipati.
Siva Bhamidipati
Fantastic Team. Their customer service attitude is the best. Every time I went to them, their service attitude is exemplary. Now doing this consistently shows the teams true commitment and dedication. Keep up the good spirit and keep wish you the best!!!
a week ago
User profile - Lu Zipfel.
Lu Zipfel
very great experience, love the manager and people who work there but can't hook up with their rides around columbus that I'd like to go on?
3 weeks ago
User profile - Ron Pesika.
Ron Pesika
Shoutout to Bodie! I walked into the store with a few bikes in mind, just planning to look around. As soon as I stepped in, Bodie greeted me, and we started talking. I wasn’t expecting to make a purchase that day, but his professionalism and genuine approach made all the difference. He really listened to my needs and concerns, and in the end, I found the perfect bike. Bodie also gave great recommendations on accessories, sharing his personal experiences and insights. The entire team was fantastic—welcoming, knowledgeable, and ready to help. The selection of bikes is top-notch, with options for every budget. If you’re thinking about getting into cycling or mountain biking like I did, this is the place to go!
a month ago
User profile - Terry Morse.
Terry Morse
Excellent customer service: the staff was professional and friendly. Highly recommend this store location.
3 months ago
User profile - Octavio Guzman (AutoSavants).
Octavio Guzman (AutoSavants)
Everyone’s very friendly and knowledgeable. I felt right at home.
5 months ago
User profile - M Sharma.
M Sharma
Trek has an amazing product-line and customer service mindset; in-line with which, I had an amazing experience with this Trek store. They have extremely knowledgeable and keen-to-help staff both at the store front and at the back. Patrick is a praise-worthy store manager who went above and beyond with each of my requests, and spent hours figuring out the best options and deals for me. The store is a fair bit out of my way, but it is my new favourite local bicycle store.
6 months ago
User profile - Jeff Foltz.
Jeff Foltz
Shout out to Blaine !!! Thanks so much for helping us out with the chain and chain ring while we were heading south on the Ohio to Erie Trail. Made the last 20 miles into Columbus along with the next 2 days to Cincinnati much better. Great support, friendly and knowledgeable. Any locals to Westerville or on the OTET should pay a visit to the team at Trek Westerville.
6 months ago
User profile - Skip Provandie.
Skip Provandie
I brought my wife's etrike in to work on the brakes. Not only did they immediately start the repairs, but they went above and beyond to adjust the handlebars, the front fender. They were fast, efficient and extremely friendly. I would highly recommend them for any work you need done on any brand of bike. I thought I would be dropping the bike off and coming back days later when they could "get around to it." Instead they were done within 15 minutes and I was out the door with my repaired etrike. They are amazing!
6 months ago
User profile - Jim Shaff.
Jim Shaff
I went to see if they sell trikes for adults and they didn't. I asked if I bought one would they assemble it for me. They said yes and they did an EXCELLENT job I'm almost 80 so would have been tough for me. Thanks Patrick and Trek Team in Westerville!!
6 months ago