Casey Holmes
The gentlemen here have outstanding service, are very approachable and fixed my bike quicker than expected. They helped me get it out of my car, made a special effort to pop my seat back to the right height on pick up and are all very professional. I would highly recommend.
Janet Wrigley
My bicycle had a flat tyre and as Trek Bicycle, Williamstown was close to home, popped in to enquire about getting the puncture repaired. Received same day service from a team of professional, friendly staff at a great price. Very happy customer. Thanks. I'll be back!
Greg Weston
Thanks to your team for some excellent mechanical advice - missing part found at home and refitted. Great service as always.
Ben Lawrence
Popped in there mid ride on Saturday morning with a nut that had gone missing. Sorted me out straight away and saw me on my way. Very helpful. Thank you.
erin joubert
Friendly team, take the time to answer all questions!
David Armstrong
Friendly, helpful service today. No hard sell, just answered questions. Thanks.
John Wayne
Fixed my brakes in one go. Took the other shop 3 times to not fix them. Coming back
Chris Blair
The bikes are great. The customer service is outstanding. It would be very hard to have a bad experience.
Shankar Srinivasan
Really good. Helpful. Professional. Pleasant. After-sales service great.
John Patrick
Sales person went out of his way to fix my puncture on the spot, very friendly and helpful
Clint Sanders
Perhaps the best service I’ve had at a bike shop. Daniel went above and beyond..!!! You can’t go wrong shopping at Trek. They guarantee their products so you purchase with absolute confidence. ABSOLUTE… love it or you take it back. They don’t give you grief. I still ride a Specialized BUT maybe my gravel bike will be a Trek.
adam phillips
Very friendly and knowledgeable team. I regularly shop her for my family's bicycle needs.
A D
Just picked up my new Trek Domane. Darren and the team are outstanding. I am just getting into road cycling and the service was practical and professional. No overselling, just smart advice on gear for a novice.
The only thing they couldn’t help with was the terrible Melbourne weather…First ride tomorrow hopefully.
Thanks Trek Williamstown.
Ceri Bryant
Thank you Trek Williamstown for providing friendly advice and service whenever we need it!
Eric
Awesome bunch of guys at Trek Williamstown. Dealt with the whole team and they are all super helpful, friendly, highly professional, and clearly enjoy what they do.
Highly recommended. Forever my go to bike mechanics.
George Servanis
Brilliant Team, very helpful and take their time in the customer experience
Calum McEwan
Got the bike from Marketplace and took it for a 1st level service .
they found minor issues with the brake, sorted it all up and now its better than ever!
Also great customer service from Colin Hodson when I collected the bike, he is very a knowledgeable guy!
Angelica Geiger
Gr8 experience at Trek. Very helpful, knowledgeable and sincere. Felt like they were there for my benefit only.
Mark Spaskaouskas
great shop and amazing customer service. I will return for sure!
Evan Heisz
Absolutely incredible shop, excellent top tier service from the moment you walk in the door. Not only are the products fantastic, but the staff goes above and beyond to make sure you are taken care of either it is picking out a new bike or dropping in your bike for a service, they have you covered.
Couldn’t be happier with my service so far and will continue to keep coming back, well done!
