Gary Johnstone
Super friendly and knowledge crew. Chief mechanic - Josh goes above and beyond, really passionate and genuinely cares about the people and machines he works with
John Benedict Sweeney
Had my bike serviced here. Great customer service and bike has never ridden so well. Definitely recommend.
Dr Temp Radi
Cannot rate high enough Evie was an absolute pleasure to deal with.
Luis Albornoz
Great selection of kids' bikes, nice environment to shop in and very helpful service.
Jules Ius
Huge props to the CG crew, especially Tom, Leeana, and Brydie, for helping my mum-in-law with her Christmas shopping! Not only did they order in a few particulars on my wishlist in time for the holiday, they recommended some perfect extras too! I now have socks that matchy match my bike's bell, haha!!
Mat Siddle
The staff have a passion for cycling which shows with friendly, helpful service. Great to deal with, and most certainly will be back in future.
Ant
Been here multiple times, always helpful! Cheers
Bree Lucas
The team at Cycles Galleria are nothing short of amazing. I purchased a bike as a Father's Day present and the online platform I used had a glitch which made my purchase unable to go through as expected. They could've easily told me, "sorry, bad luck", as it wasn't their fault, but they went above and beyond to make it happen. In every conversation I had with them by both messenger and phone they were bright, enthusiastic, friendly and helpful, both before and after the payment issue. When we walked into the shop on Father's Day we were met with a huge smile from Leeana and prompt service. The bike was waiting and ready to go and Leeana and another staff member conscientiously made sure the seat was asjusted to the perfect height. The shop itself was bright and spotless and is small with an intimate, kind of boutique feel, which I personally like.
All in all it was an outstanding experience and I wouldn't hesitate to buy from them again.
Daniel Welch
I took my bike in for a service, having not done so for a year. I was quoted a price for a full service, which I was happy with. But when I arrived at the store to pick up, I was charged much less than the quote on the basis the mechanic hadnt had to as much as initially expected. Having being overcharged for services by other stores, this was extremely refreshing to encounter. The service was good too!
sarah Dam (DamSarahDam)
Great shop, helping me with the purchase of 2 bikes and the servicing too. Love saying hi after the Saturday shop ride, there is always something new to look at. Great bunch of individuals working in the store.
Daniel Frawley
Great store, friendly staff, and Tom the mechanic has always done a great job servicing my bike - super knowledgeable, and a perfectionist.
Jennifer Crabtree
The team in Williamstown was great to work with. Enthusiastic and knowledeable, made or purchase exciting and comfortable. Thanks again Leanna and James.
Shanae Berry
After a bad experience at another bike shop it was refreshing to come here and experience great customer service. I'll be back for my bikes services even though I still have a year of free serving at the other place.
Benjamin Hallett
Always a fantastic experience with top customer service and honest advice.
Georgina Walker
AMAZING CUSTOMER SERVICE!! This is the 3rd road bike I have have bought for my sons. Mel, Leanna (not sure on the spelling)and Tom are amazing. Nothing is ever too much trouble and they are always so friendly. We travel from Werribee to go here, we wouldn't by a bike anywhere else. Love this place! Thanks guys for making this experience so great for all our family.
Blu Hand
Went here after Bike Shop in Newport said he couldn't fix hydraulic brakes! The mechanic fixed my bike within a day (even though he told me he was very busy) When i picked up the bike he mentioned a tube needed replacing and back tyre was on it last legs (which it was!) and he replaced both right there and then within 5 minutes. Good price too! Will go there again!
Mat Elkan
Love this store! Mel and Tom have been amazing in ordering and getting me set up and happy on my new Cannondale track bike.
Great customer service and a very comfortable and down to earth environment, which is sadly lacking in so many other bike shops.
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George Leighton
Great customer service! Manager of the store stayed back after hours to complete fitting my new wheels so I could make the shop ride! Never has a bike store offered me this type of customer service. Also all of the staff have kept me up to date with the status of my service, the cost and any parts that needed to be ordered and the delay. This doesn't happen in most stores but certainly happens here.
After rocking up for my first shop ride, I was welcomed by all members of staff and riders alike. Great group of guys and ladies.
Will keep coming back for all my needs and the shop rides are great!
Nat B
Just bought THE most amazing bike. Andre was great at helping me pick one and Jules did a fab job fitting it. Having not been on a bike in years was a little nervous but these guys could not have made me more confident. Thanks so much! I am LOVING being back on 2 wheels even if i am super wobbly!
Manny Loupas
Overall, the team at Cycles Galleria are helpful and service is good. Every now and then there's an issue with mechanics not paying close enough attention, but they're quick to rectify.
