Jennifer Crabtree
The team in Williamstown was great to work with. Enthusiastic and knowledeable, made or purchase exciting and comfortable. Thanks again Leanna and James.
Shanae Berry
After a bad experience at another bike shop it was refreshing to come here and experience great customer service. I'll be back for my bikes services even though I still have a year of free serving at the other place.
Benjamin Hallett
Always a fantastic experience with top customer service and honest advice.
Georgina Walker
AMAZING CUSTOMER SERVICE!! This is the 3rd road bike I have have bought for my sons. Mel, Leanna (not sure on the spelling)and Tom are amazing. Nothing is ever too much trouble and they are always so friendly. We travel from Werribee to go here, we wouldn't by a bike anywhere else. Love this place! Thanks guys for making this experience so great for all our family.
Blu Hand
Went here after Bike Shop in Newport said he couldn't fix hydraulic brakes! The mechanic fixed my bike within a day (even though he told me he was very busy) When i picked up the bike he mentioned a tube needed replacing and back tyre was on it last legs (which it was!) and he replaced both right there and then within 5 minutes. Good price too! Will go there again!
Mat Elkan
Love this store! Mel and Tom have been amazing in ordering and getting me set up and happy on my new Cannondale track bike.
Great customer service and a very comfortable and down to earth environment, which is sadly lacking in so many other bike shops.
A !
George Leighton
Great customer service! Manager of the store stayed back after hours to complete fitting my new wheels so I could make the shop ride! Never has a bike store offered me this type of customer service. Also all of the staff have kept me up to date with the status of my service, the cost and any parts that needed to be ordered and the delay. This doesn't happen in most stores but certainly happens here.
After rocking up for my first shop ride, I was welcomed by all members of staff and riders alike. Great group of guys and ladies.
Will keep coming back for all my needs and the shop rides are great!
Nat B
Just bought THE most amazing bike. Andre was great at helping me pick one and Jules did a fab job fitting it. Having not been on a bike in years was a little nervous but these guys could not have made me more confident. Thanks so much! I am LOVING being back on 2 wheels even if i am super wobbly!
Manny Loupas
Overall, the team at Cycles Galleria are helpful and service is good. Every now and then there's an issue with mechanics not paying close enough attention, but they're quick to rectify.
Sam Abdo
been down to the shop a couple times for difficult times with my bike and they’re always happy and enthusiastic people. great customer service and great quality stock. bit of difficulties with the system every now and then but overall very well
Paul Williams
The staff at this bike shop definitely know their stuff and it is clear they all have a passion for bikes. I have seen some views have rated a 1 which in my opinion you did not spend enough time in the shop or ran out of patience. All I can say is be patient because once you have been through the process of a new sale and discussed the pros and negs of individual bikes you will be very much satisfied, thankful and educated especially if you are a beginner to mountain bike riding. Don’t focus on someone’s personality but rather focus on the expertise and industry know how. David was very good with my 10 year old daughter and showed her how to do everything even change a tyre the right way. We spent a total of 4 hours in this shop over 2 visits discussing and testing bikes and I am so glad we did. I have confidence in regards to the after sales service hence why I bought local to take advantage of this convenient service
G Nguyen
overall quite well laid out and clean, when I came in I was greeted by the customer service lady. After a bit of awkwardness due to her attempt of conversation, we got into business. I ask about a product which she knew most of the answers to, when it came to a technical question. she said she will ask her boss. He did answer the question, but he answered it like I wasn't even there. I was standing maybe 1 meter from him and the only person in store. Pretty bad customer service in my point f view
reggie redhot
It was ok , took 3 days longer than expected ,cost WAYYYY more than expected ,had two new tubes put in ,they didn't pump enough air in and when I went to pump them up I found different valve stems , but I'm sure they will have a 80 dollar pump I can buy ,so that's good ....
Be prepared for super salesman to upsell anything you look at ,take a big bucket full of cash and you'll be sweet .
George Gowan
Terrible customer service. I decided to push my bike (and it's flat tire) to another store.
Albie
Every time I go there, they seem to make the problem worse
Scott McNabb
Booked in a service weeks in advance, specifically detailed the exact brand and model of bike and detailed an issue with the wear of alignment of brakes. After they finished and we picked it up, was told "didn't have anything in stock, they'll probably need replacing at some point". They failed when we were halfway home so had to walk the bike the rest of the way. Will have to take them elsewhere to actually get repaired. A complete waste of everyone's time.
skinny098 Scanlon
Probably haven’t been spoken to in a more condescending manner. Thanks to the fat hipster behind the counter. Probably needs to ride his bike more.
Peter Humphries
My wife took her bike in for brake pads and they quoted her 660 to service and repair necessary items which included two new wheels. Front wheel was absolutely fine and rear wheel only needed a new spoke. When I went to get the spoke replaced they refused. Then they also refused to give me a new spoke so I could fix the wheel. Not every going back there again. When did the vehicle service approach of rip off woman migrate to bicycle industry?
Dean Glasgow
Unfortunately, due to your enforcement of vaccine discrimination for entry to your premises, only a 1 star can be given. Please do contact your local MP so that these draconian rules can be reversed. Happy to upgrade your rating once this atrocity has been ended.
Anton Sopov
Cycles Galleria Williamstown claims that its customers' come first!
CEO Robin Pearce clearly needs to realign his business planning and culture model to have his sales staff at Williamstown re-evaluate the purpose of "WHY" they come to work every day!
Rude, Arrogant and Aggressive sales rep (Daniel) - He.
Let's see how long Cycles Galleria exists without customers!
After all, there are so many other options out there that one doesn't have to put up with intimidation! Anyone can pretend to have power over another person! Not OK ever...there will be no more purchasing from this business and the spreading of this message to others will continue as most if not all people out there have zero tolerance for unacceptable behaviour. Customer loyalty is paramount (when you earn it)...
