Never have I felt to be less significant, or more of an inconvenience. That is how I would describe my experience at Cycles Galleria. After organising a time with David, to bring my bike in on Saturday morning, I was left waiting out the front of the shop. I called at 8:55. No Answer, so I left a message. This was not an issue, as I was previously told by David, that he would be down for 9:00. So I called at 9:05. Straight to answering machine. I called again at 9:15. This time I did receive an answer, however, the rudeness in this call was both surprising and completely un-necessary. Despite David remembering the phone call we had earlier in the week, about assessing my bike, he explained to me that he will no longer be coming to the shop to do so. His reason? Some of their equipment which they ordered online, had been lost in transit, and therefore they were unable to fully set up the store. Now I can understand that. You cannot service a bike, if you don't have the necessary equipment. That makes perfect sense! What doesn't make sense though, is that when talking to David earlier in the week, he stated. "Even if the bike shop isn't fully set up, I will be able to assess your bike on Saturday and give you a quote. So long as you are happy for us to keep the bike over the weekend." So here I am, waiting out the front of his bike store, under the impression that someone at the store was going to arrive. No matter what the situation! What also doesn't make sense, is if David remembered the phone call from earlier in the week, why could he not call me to say, "Hey, you know what, things are a bit stretched down here and so I don't think Saturday will work. I can give you a call when things are a bit more operational." That seems easy enough doesn't it? But no. I got, "Our security cameras, alarms and computers have not been delivered so we are not coming in..... "There is no timeline on when we will be able to look at your bike..... "No we can't just come down to assess it..... "As I said, our alarms, cameras, computers have been lost in transit, so we are not opening....." With each sentence growing in anger and frustration. Anger and frustration I feel was definitely uncalled for, as it was not him waiting out the front of the store in the rain. The rudeness and complete lack of professionalism displayed from David, has meant that Cycle Galleria has lost its business from myself, my family and my friends.