4.7
rating out of  327  reviews
296
6
1
3
21
User profile - Mickey CG.
Mickey CG
The manager is a down right tool… Thinks he runs a pro shop, but just a B grade club rider. Customer Service is just despicable ! You never know who your customer just might be. Smarten up !
3 years ago
User profile - James Goetz.
James Goetz
Never have I felt to be less significant, or more of an inconvenience. That is how I would describe my experience at Cycles Galleria. After organising a time with David, to bring my bike in on Saturday morning, I was left waiting out the front of the shop. I called at 8:55. No Answer, so I left a message. This was not an issue, as I was previously told by David, that he would be down for 9:00. So I called at 9:05. Straight to answering machine. I called again at 9:15. This time I did receive an answer, however, the rudeness in this call was both surprising and completely un-necessary. Despite David remembering the phone call we had earlier in the week, about assessing my bike, he explained to me that he will no longer be coming to the shop to do so. His reason? Some of their equipment which they ordered online, had been lost in transit, and therefore they were unable to fully set up the store. Now I can understand that. You cannot service a bike, if you don't have the necessary equipment. That makes perfect sense! What doesn't make sense though, is that when talking to David earlier in the week, he stated. "Even if the bike shop isn't fully set up, I will be able to assess your bike on Saturday and give you a quote. So long as you are happy for us to keep the bike over the weekend." So here I am, waiting out the front of his bike store, under the impression that someone at the store was going to arrive. No matter what the situation! What also doesn't make sense, is if David remembered the phone call from earlier in the week, why could he not call me to say, "Hey, you know what, things are a bit stretched down here and so I don't think Saturday will work. I can give you a call when things are a bit more operational." That seems easy enough doesn't it? But no. I got, "Our security cameras, alarms and computers have not been delivered so we are not coming in..... "There is no timeline on when we will be able to look at your bike..... "No we can't just come down to assess it..... "As I said, our alarms, cameras, computers have been lost in transit, so we are not opening....." With each sentence growing in anger and frustration. Anger and frustration I feel was definitely uncalled for, as it was not him waiting out the front of the store in the rain. The rudeness and complete lack of professionalism displayed from David, has meant that Cycle Galleria has lost its business from myself, my family and my friends.
5 years ago
User profile - Ash r.
Ash r
Very poor customer service on 3 seperate occasions - including once where they disputed price i'd been quoted just days earlier. As another reviewer says - definitely room for another bike shop in Willy.
5 years ago
User profile - Mitch Gibson.
Mitch Gibson
Total buffoon.
5 years ago
User profile - Colin.
Colin
Not surprised reading the one star reviews here due to rudeness and being ignored by staff. I experienced both. Avoid this shop at all costs.
5 years ago
User profile - tx5brent.
tx5brent
Arrogant and rude staff
5 years ago
User profile - Nix Ww.
Nix Ww
2 men behind counter, was completely ignored. Wont go back.
5 years ago
User profile - Matthew McCarroll.
Matthew McCarroll
Ignored our existence while arguing with another customer on the phone but he did find the time to yell at my 7 year old daughter for touching the kids bikes.
6 years ago
User profile - Perry Krammer.
Perry Krammer
There is definitely room for a another bike store in Williamstown...
6 years ago
User profile - k szyd.
k szyd
Very rude and condescending staff member.
6 years ago
User profile - Ben Youl.
Ben Youl
Rude and unhelpful on multiple occasions now
7 years ago
User profile - Gavin.
Gavin
Walked in with bike to make a booking for service. Told very rudely by mechanic who at that time was doing nothing and not working on any bikes that there was no avalibility today. Which is fair. I told him tats no problem but can I leave the bike here so you can work on it whenever your free and I’ll pick it up whenever as it wasn’t urgent. The reply was that there’s is no room to leave the bike in a bike workshop. Take the bike home and bring it back again when you have booked in. Clearly a bike takes up so much room that it cannot be stored for customer convinience. Customer service and customer convinience is poor.
7 years ago
User profile - Ilias Tsiphlidis.
Ilias Tsiphlidis
A good shop to drop and look at Trek bikes. Just make sure you avoid any of the people that work there. Unlike the two Cycles Galleria shops in the city stuff has been rude to me in more than one occasion. I have bought 3 trek bikes over the past two years but I won't be going back there for anymore. What a pity....
8 years ago
User profile - Dean Bragge.
Dean Bragge
3 months ago
User profile - John Anastasiou.
John Anastasiou
7 months ago
User profile - Shane Doyle.
Shane Doyle
7 months ago
User profile - Paul Calleya.
Paul Calleya
8 months ago
User profile - anubhav saxena.
anubhav saxena
8 months ago
User profile - Cam Stewart.
Cam Stewart
10 months ago
User profile - Sara Borrens.
Sara Borrens
11 months ago
240