They took care of everything. Was doing a cover song. Looked into custom licensing to change lyrics, paying FIRST, and they let me know it would be way too much money (Beatles tune), and then refunded the cost. Then, asked them to change the title (from my derivative title) to the original song title (for the cover), DURING the process, and they immediately did that before sending me the license. Two special requests and two very satisfied outcomes. This is a rare, excellent company.