Salwa Taha
Knowledgeable team, helpful, not pushy, fantastic customer service.
MRS K&A
Excellent service from when we arrived in store helpful staff member Robert help choose the perfect bike for our son great customer service thank you
Adam Williams
Trek Essendon is a great bike store with a team that is friendly, knowledgeable and approachable. The range of bikes, clothes and gear covers the needs of serious riders, casual riders and kids. And Trek bikes continue to be high quality and well priced. Such a great store to have in our local area.
Anthony Lascorp
I've been having my bike serviced at Trek for five years and the team have always been professional and reliable. My bike tyres recently had some challenges and not only was James prompt in notifying me about it, he kindly offered to loan me a bike for the day, free of charge.
Ebru Kavas
Great overall customer experience! Staff are very helpful and welcoming - Owen from Niddrie was exceptional
Christopher S
the team here are a great bunch of guys, super helpful, they explain things in such a simple way when models can be confusing to understand for us non bike-nerd folks. highly recommend this store!
Lars Mertens
They allowed me to store my travelbag for a while which was amazing.
Bought all the stuff I needed for riding while being in Australia, they have all you need in store.
At the end they even helped me to put my bike back in my travelbag.
Thanks for the amazing service guys!
Darcy Trainor
I happened to ask if these lads could help inflate an exercise ball for my pregnant wife… Yano given all the pumps and pins (which I didn’t have at home). Not only did worker Owen do this he then proceeded to plug a hole in said exercise ball. This is a great helpful shop with a good sense of community spirit!
Diego Pedraza
The team at Trek Essendon was fantastic — excellent customer service, clear communication, and top-notch workmanship. Ruben did an outstanding job getting my bike serviced and ready for the season. Highly recommended!
Jason Theobald
I needed an emergency wheel set up as I was in the area with a nearly threaded hub. The guys helped me out straight away.
MetalGear9493
Great service, gave me a discount on a bike lock when I signed up!
Drew McCourt
Owen was awesome. Really friendly and knowledgeable. Had us set up and out the door with a new bike for my daughter in 20 minutes flat.
Very good
Stephen De Araugo
Service was fantastic. The staff were freindly, knowledgeable and more than willing to help. My bike got serviced earlier than expected and in my opinion they went over and above.
Steve Yates
Been shopping with these guys since before they became the outlet store. Always great service and they go above and beyond to help out.
Greg Wheeler
I had a warranty issue that was from quite a few years ago and Ruben & the guys fixed it without a drama. Fantastic service, I would buy another Trek bike from Trek Essendon without hesitation.
Jet Jasinski
Best service
Barbara Wagner
Very friendly, patient and knowledgeable staff. Great communication. Amazing choice of bikes. Cannot recommend too highly!
Courtney Gunn
Such an amazing experience, could not recommend the service here enough! Rob was super knowledgable, exactly what a newbie to the world of cycling needs when entering the store with minimal knowledge of what they are looking for in a bike! Explained everything in simple layman's terms, compared products, and made the process of deciding on the perfect bike for my needs super easy! Speedy follow up with the quote and allowed open chance for any questions I had!
Bernard Dobson
Friendly and efficient service that took into account my specific needs and showed interest in a historic bike. Nothing was too much trouble
David Veeken
Visited Trek Bicycles recently and was really impressed. They’ve got a great range of bikes and gear, and their prices are very reasonable — but the standout for me was the staff. Both team members I dealt with were exceptionally polite, helpful, and genuinely keen to assist without being pushy. It made the whole experience easy and enjoyable. Highly recommend checking them out.
