Darcy Trainor
I happened to ask if these lads could help inflate an exercise ball for my pregnant wife… Yano given all the pumps and pins (which I didn’t have at home). Not only did worker Owen do this he then proceeded to plug a hole in said exercise ball. This is a great helpful shop with a good sense of community spirit!
Diego Pedraza
The team at Trek Essendon was fantastic — excellent customer service, clear communication, and top-notch workmanship. Ruben did an outstanding job getting my bike serviced and ready for the season. Highly recommended!
Jason Theobald
I needed an emergency wheel set up as I was in the area with a nearly threaded hub. The guys helped me out straight away.
MetalGear9493
Great service, gave me a discount on a bike lock when I signed up!
Drew McCourt
Owen was awesome. Really friendly and knowledgeable. Had us set up and out the door with a new bike for my daughter in 20 minutes flat.
Very good
Stephen De Araugo
Service was fantastic. The staff were freindly, knowledgeable and more than willing to help. My bike got serviced earlier than expected and in my opinion they went over and above.
Steve Yates
Been shopping with these guys since before they became the outlet store. Always great service and they go above and beyond to help out.
Greg Wheeler
I had a warranty issue that was from quite a few years ago and Ruben & the guys fixed it without a drama. Fantastic service, I would buy another Trek bike from Trek Essendon without hesitation.
Jet Jasinski
Best service
Barbara Wagner
Very friendly, patient and knowledgeable staff. Great communication. Amazing choice of bikes. Cannot recommend too highly!
Courtney Gunn
Such an amazing experience, could not recommend the service here enough! Rob was super knowledgable, exactly what a newbie to the world of cycling needs when entering the store with minimal knowledge of what they are looking for in a bike! Explained everything in simple layman's terms, compared products, and made the process of deciding on the perfect bike for my needs super easy! Speedy follow up with the quote and allowed open chance for any questions I had!
Bernard Dobson
Friendly and efficient service that took into account my specific needs and showed interest in a historic bike. Nothing was too much trouble
David Veeken
Visited Trek Bicycles recently and was really impressed. They’ve got a great range of bikes and gear, and their prices are very reasonable — but the standout for me was the staff. Both team members I dealt with were exceptionally polite, helpful, and genuinely keen to assist without being pushy. It made the whole experience easy and enjoyable. Highly recommend checking them out.
Leonardo Lesmes
I've been to Trek Essendon several times and they never disappoint. The team is always friendly, welcoming, and professional. The response time is quick, and the service is consistently excellent. Whether it’s a quick check-up or a more complex repair, they take the time to explain everything clearly and make sure your bike is in top condition. I really appreciate how they treat every customer with respect and care. Highly recommended if you're looking for great service and knowledgeable staff. Always a positive experience!
elwyn F3011
Very helpful staff… a big shout out to Reuben who organised some shimano SPD sandals for me
Christian Ewen
Amazing Knowledge, Service and turn around time. Thank you Richard and Owen. Top Blokes.
Enzo Failla
Outstanding service, proactive communication, comprehensive assessment of work provide, carried out as agreed and to exceptional standard. Thanks team!
Lyndelle Hall
The guys were super friendly and very helpful! My bike looks and runs awesome! Highly recommend..
David Jones
Good product range at great prices. The staff are friendly and knowledgeable.
Callum McConnell
Owen H. of Essendon Trek, was the absolute best, he is an absolute asset to the team up there. He was super friendly and happy to help anyone who came through, the door. Watched him work with a young mother and two kids, fix a scooter, before he came to help me.
He kept me informed when my bike was being built trough phone calls, and information about build issues with the bike. I really apricated the communication skills.
he also took lots of time with me, to run through the full product of my new Rail 7, together I think we spent close to an hour, going through everything, both the phone app, setting, pressures, other items it was close to 10 years since my last new bike
he also remembered me by name, when I have come back to the store, when it had been over a month. I cant remember the last time, I have gotten this level of customer service.
