saarang singh
⭐⭐⭐⭐⭐
I recently purchased a Trek Marlin 5 from Trek Bicycle Essendon, and the entire experience was exceptional from start to finish. The team demonstrated outstanding product knowledge and professionalism, taking the time to answer all my questions and ensure the bike was the absolute right fit for my riding style.
Beyond the purchase itself, the staff took meticulous care in adjusting the setup—checking tire pressures, seat height, and suspension settings so it was 100% ride-ready when I left the store. It is refreshing to deal with a business that genuinely values customer satisfaction and post-purchase support. I highly recommend Trek Essendon to anyone looking for expert advice, premium service, and a seamless buying experience.
Sacha Kaluri
We have brought all of our kids bikes from here their whole lives and they have given us impeccable service at all times. Very grateful for all their help. Nothing is too much for them.
pete marshall
Amazing service and great products
Paul McNear
Great people and great service offering sound products to meet my cycling needs
Elke Adam
Great customer service. Staff are friendly and helpful. Nothing is too much trouble.
Jackson Harper
Want to thank Trek Essendon, particularly Mark. He was awesome assisting me with a poor experience from another bike shop and assisted me in getting my bike fixed under warranty, going a step above and also making the experience hassle free.
Couldn’t recommend Marks assistance more!
M Nolan
Excellent customer service in store.
Parshant sukhija
I’ve always had a great experience with the staff here, whether I’m purchasing a bike or getting one serviced. The team is consistently helpful, friendly, and professional. Keep up the good work.
Brett Robinson
Great customer service and excellent prices.
Jess
Great service! Even when I came in at 3:30pm on a Sunday, they got everything sorted before closing and were really accommodating, friendly and helpful!
Billy Shahab
2nd time buying a bike from this store and the service has always been great! Never seem to be pushy, always patient to listen to our needs and what we're looking for... They were all seem to be passionate about bikes and willing to discuss and talk about them and any potential upgrades in the future.
But the recent experience has been really amazing and I want to personally call out Iman from Trek Essendon cause I asked her to help source a bike from a Sydney store, set it up on display and was willing to play along to help me organise a brand new bike suprise for my wife! My wife just recovered from a bike accident and was in tears walking into a bike shop knowing there was already a brand new bike in her size sitting for her...
Thank you Iman, you really helped make her brand new bike day exciting!
B G
Knowledgeable, friendly and helpful staff. Honest and reliable mechanical advice.
Andrew Stevens
Great service and team. Always willing to tweak a few little things without any hassle or fee. Booked for service, brought bike in pre service to check if any parts will be needed. Returned for the service, check chain tension, rear hub had some give, plus replaced handlebar tape with my own. Thorough job, knowledgeable team and a pleasure to leave my bike in good hands.
Tony Bozzi
Rob at Essendon was fantastic to deal with, he made our choice easy to purchase Trek product ...FX2
Jacqueline Guazon
Amazing friendly service! My partner is a novice rider and just bought his first proper road bike and couldnt be happier! Amazing service from Darren, who was extremely kind and patient to put up with us for 2 hours. Would really recommend visiting Darren and the team at Trek
Stephen Luckins
Excellent customer service.
Daniel Allan
James was awesome to deal with today, very helpful in getting my bike ready for a race
Heywood, Andrew
Great knowledgeable and friendly customer service.
Excellent value.
Sebastian Siccita
Service was excellent and product range was extensive
Salwa Taha
Knowledgeable team, helpful, not pushy, fantastic customer service.
