David Jones
Good product range at great prices. The staff are friendly and knowledgeable.
Callum McConnell
Owen H. of Essendon Trek, was the absolute best, he is an absolute asset to the team up there. He was super friendly and happy to help anyone who came through, the door. Watched him work with a young mother and two kids, fix a scooter, before he came to help me.
He kept me informed when my bike was being built trough phone calls, and information about build issues with the bike. I really apricated the communication skills.
he also took lots of time with me, to run through the full product of my new Rail 7, together I think we spent close to an hour, going through everything, both the phone app, setting, pressures, other items it was close to 10 years since my last new bike
he also remembered me by name, when I have come back to the store, when it had been over a month. I cant remember the last time, I have gotten this level of customer service.
Umar Hassan
Great customer support. The staff were very approachable and went above and beyond to assist me with my purchase
Peter Chung
I’m not a Trekkie (yet) so was hesitant at first, but needn’t have worried. All staff are super friendly and professional…first when I upgraded to tubeless wheels and tyres. Then not long after, I punctured a tyre beyond re-sealing. Richard assessed the best remedy and kindly offered the same tyre at the same discounted price I paid months ago. Thank you Richard and Reuben for your awesome advice and service!
Savvas Pap
I have just purchased my new bike after my previous one was stolen.. I am so excited to get back to cycling.. I had a great experience at the Trek store Essendon, very helpful staff, very diligent and knowledgeable. I would like especially to thank Owen who spent more than an hour to set up my new bike.. and discuss all of my concerns.
It is hard to find people who are really passionated with what they do, that’s why it is really appreciated. Thanks again mate !! keep up the great job .. cheers !! Sav !
A Adams
Everyone always super helpful.
Brendan Harris
Fast, friendly and efficient. Great team and great customer service
Daniel Abinoja
Being able to walk-in and purchase without waiting for long assembly times. Being able to test ride. Having expert advice during the decision of purchasing.
Richard Burrows
Ability to modify features. Patient service.
Scott Thomas
Fixed my tyre within 10 minutes! Very happy with the service hence why I'm posting this review.
Anthony Keratianos
Very helpful and friendly
Stephen Seago
I cant thank the staff enough at Niddrie Competent, very friendly and extremely professional I will be back .
Thank you
Ricardo Montalbo
The best Bike Shop in my opinion! Customer service was absolutely fantastic, environment was clean and tidy and the shop is very spacious so you have space to test ride a bike! Prices are great and the staff will support you when buying a bike for the first time or if you’re looking to upgrade! Trek Bicycle Essendon thank you so much. Definitely a returning customer here!
Jason Elmadi
Awesome shop, great products and pricing. Store manager helped me get my old Trek road bike back on the road. Very helpful, no pushy sales and understood exactly what I wanted. Looked over my bike and trued up one of my wheels for free! Look forward to servicing all my bikes here from now on.
Adam Waz
Staff here absolutely know their stuff and are super down to earth. Definitely would recommend them over the competition near by in Essendon/Niddrie.
Ophelia Ho
Richard helped me immensely with finding gear for the first time as a beginner to mountain biking. I was all sorts of indecisive with colour and fit, but he was patient, understanding and super helpful with helping me find the right gear. I'm really grateful and appreciative of his help!! Highly recommend coming here if it's your first time and you're looking for the right gear (or bike) too! Thank you Richard!
Benjamin sebastian
had an amazing experience. The staff was incredibly helpful, providing expert advice and recommendations tailored to my needs. They had a wide selection of bikes and accessories, and I was really impressed by the quality and variety. The atmosphere in the store was welcoming, and they took the time to make sure I was comfortable with my purchase. I left feeling confident in my new bike and excited to get riding. Highly recommend this store to anyone in need of a new bike or cycling gear
Ria Papamanos
Great service and quality products
Alison Ackerley
Good amount of women’s clothing, fantastic prices and friendly service.
Jade Han
Very friendly and helpful staff who were kind and knowledgable - Thank you!
