Booked my bike in for a service on a Friday. Dropped it off the day before (Thursday). Rung up late on the Friday to see when it would be ready to pick up. They said that it hadn't been started yet and it would be ready by lunch time on Saturday. Not good enough - they were given extra time, it was written in their bookings diary and they did not deliver on their promise.Took it elsewhere and won't be going back again.