Steve Yates
Been shopping with these guys since before they became the outlet store. Always great service and they go above and beyond to help out.
Greg Wheeler
I had a warranty issue that was from quite a few years ago and Ruben & the guys fixed it without a drama. Fantastic service, I would buy another Trek bike from Trek Essendon without hesitation.
Jet Jasinski
Best service
Barbara Wagner
Very friendly, patient and knowledgeable staff. Great communication. Amazing choice of bikes. Cannot recommend too highly!
Courtney Gunn
Such an amazing experience, could not recommend the service here enough! Rob was super knowledgable, exactly what a newbie to the world of cycling needs when entering the store with minimal knowledge of what they are looking for in a bike! Explained everything in simple layman's terms, compared products, and made the process of deciding on the perfect bike for my needs super easy! Speedy follow up with the quote and allowed open chance for any questions I had!
Bernard Dobson
Friendly and efficient service that took into account my specific needs and showed interest in a historic bike. Nothing was too much trouble
David Veeken
Visited Trek Bicycles recently and was really impressed. They’ve got a great range of bikes and gear, and their prices are very reasonable — but the standout for me was the staff. Both team members I dealt with were exceptionally polite, helpful, and genuinely keen to assist without being pushy. It made the whole experience easy and enjoyable. Highly recommend checking them out.
Leonardo Lesmes
I've been to Trek Essendon several times and they never disappoint. The team is always friendly, welcoming, and professional. The response time is quick, and the service is consistently excellent. Whether it’s a quick check-up or a more complex repair, they take the time to explain everything clearly and make sure your bike is in top condition. I really appreciate how they treat every customer with respect and care. Highly recommended if you're looking for great service and knowledgeable staff. Always a positive experience!
elwyn F3011
Very helpful staff… a big shout out to Reuben who organised some shimano SPD sandals for me
Christian Ewen
Amazing Knowledge, Service and turn around time. Thank you Richard and Owen. Top Blokes.
Enzo Failla
Outstanding service, proactive communication, comprehensive assessment of work provide, carried out as agreed and to exceptional standard. Thanks team!
Lyndelle Hall
The guys were super friendly and very helpful! My bike looks and runs awesome! Highly recommend..
David Jones
Good product range at great prices. The staff are friendly and knowledgeable.
Callum McConnell
Owen H. of Essendon Trek, was the absolute best, he is an absolute asset to the team up there. He was super friendly and happy to help anyone who came through, the door. Watched him work with a young mother and two kids, fix a scooter, before he came to help me.
He kept me informed when my bike was being built trough phone calls, and information about build issues with the bike. I really apricated the communication skills.
he also took lots of time with me, to run through the full product of my new Rail 7, together I think we spent close to an hour, going through everything, both the phone app, setting, pressures, other items it was close to 10 years since my last new bike
he also remembered me by name, when I have come back to the store, when it had been over a month. I cant remember the last time, I have gotten this level of customer service.
Umar Hassan
Great customer support. The staff were very approachable and went above and beyond to assist me with my purchase
Peter Chung
I’m not a Trekkie (yet) so was hesitant at first, but needn’t have worried. All staff are super friendly and professional…first when I upgraded to tubeless wheels and tyres. Then not long after, I punctured a tyre beyond re-sealing. Richard assessed the best remedy and kindly offered the same tyre at the same discounted price I paid months ago. Thank you Richard and Reuben for your awesome advice and service!
Savvas Pap
I have just purchased my new bike after my previous one was stolen.. I am so excited to get back to cycling.. I had a great experience at the Trek store Essendon, very helpful staff, very diligent and knowledgeable. I would like especially to thank Owen who spent more than an hour to set up my new bike.. and discuss all of my concerns.
It is hard to find people who are really passionated with what they do, that’s why it is really appreciated. Thanks again mate !! keep up the great job .. cheers !! Sav !
A Adams
Everyone always super helpful.
Brendan Harris
Fast, friendly and efficient. Great team and great customer service
Daniel Abinoja
Being able to walk-in and purchase without waiting for long assembly times. Being able to test ride. Having expert advice during the decision of purchasing.
