Lily pillie
Wide range of products and great costumer service, after such a wonderful experience I got a lovely personalised email which really added the cherry on top. Would definitely recommend this to anybody looking for a bike store that really cares for their costumers.
amanda jones
Very helpful and attentive staff. Neat and clean store.
Julia Tonowicz
Quality gear & great staff. Appreciate the genuine enthusiasm of the Trek team, reliable service & excellent gear.
GC Haydos
Good store, good range, helpful staff
Sunish Samuel
Excellent Service and awesome customer support. Will definitely recommend.
Ian Hughes
The best customer service in a long time. Was assisted by a young man by the name of Hunter. This young man went above and beyond to ensure my sons Christmas present would be ready and set-up when everyone else said it couldn't be done.
I highly recommend this store. As a manager myself I would be very happy to have a staff member like Hunter as part of my team.
Ramez Mattha
Great frictionless service. Did the job very well.
luke Buckley
Professional service from start to finish. Staff are friendly, knowledgeable and efficient. Will definitely return to upgrade in the future.
Darren Cullen
Great place I need a discount on a bike please
Liam Foulds
Friendly and helpful team, they made my purchase and pickup as easy as possible given the covid restrictions.
Anthony Thomas Harrison
Trek Penrith was responsive to all email and communication. They were helpful with my enquiry and were able to give me time frames on purchases of a bike. Also just happy and enjoyable people to deal with.
Scott Minns
I have had a longish relationship with Penrith trek, and the service they provide is amazing. I had a small non functional issue ( purely cosmetic) issue with my Domane.... And they went out of their way to help fix it..... Mad props to Si who went out of their way to help out....
Rjja Leal
Great customer service
S U
Range is a bit limited but staff enthusiasm made up for it and they still made a sale. No discount and defs a bit on the pricey end.
Wayne Patto
Very happy with the bike. Trek FX3 disk. Spent about $600 on accessories as well. Bottle, tool kit, headlight, tail light, helmet etc. Purchased on Thu evening and was told that all accessories would be fitted and it would be ready for me to ride on Sat afternoon. I got my wife to drop me off at the store as I would ride it home. Lights weren't fitted. Tires were too soft to ride, bike was still covered in shop dust. I now had a bag of accessories to carry and no way to ride safely. (Gone are the days of shoving things down my shirt). I had to walk the bike home. A bit of an anti climax. A bit of a shame really because the young man who initially served me couldn't have been more helpful.
jianfeng wang
The workers in the shop are friendly and helpful, however I cannot say it’s perfect experience after 1 months use, the bar tape is loosen which apparently caused by installed improperly, and there is some settings are wrong.
Benjamin Oxley
I purchased a Trek Fuel Ex 9.7 at $6299.99. The bike and new store is awesome!
However, I had mixed feelings about the service. The guys who initially sold me the bike were great, even though there was a month wait. I paid a 25% deposit as requested = $1500. So I figured the bike package was $6K.
A moth later my bike was in and I received an invoice on the day stating my bike total was $6299.99, which didn't add up. I was told there was no discount. I let them know I would collect the bike at 2pm. On pickup, I had to wait an hour in store due to issues with the build (breaks and wrap). When the bike was ready, we had to wait another 20min for a staff member who went to serve another customer and left us. The other four staff just stood around. My feeling was that there were too many staff rostered on who didn't know what to do or how to deal with customers.
Give me a half day training session with them and I'll increase monthly store sales by 25%. However, my maths could be wrong.
Steven Stokes
Being new to mountain biking and after much research decided on a Trek, I real like the bike an everything about it.
But the shops customer service and communication is poor, after having a flat front tyre and could not get tyre off after a trip to shop to get tyre off, and back again to get tyre back on , two staff members pinched two tubes trying to get it back on an had to leave overnight.
On picking up tyre and asked why it was so hard to get back on an two tubes pinched was told, “ there kids an don’t know how to do it “
Whole experience not good
Chaim “Jimmy Sharman” Sharman
Won't sell products so you can service your own bike , will try get you to bring bike in for expensive pointless service.
Tim C
I was after a specific Trek bike listed on website, the website provides a generic list of retailers with no indication of stock levels. Visited in store to find out where I could buy the bike, same issue, staff had no idea where the bike was still available.
