Muhammad Arsalan Zaki
Very helpful staff, explained thoroughly about the process for changing the rear tyre along with other useful info.
neil land
Yeah had a Hoh hum experience 1st visit,, but staff/Michael was diligent in chasing up & rectifying… Very pleased with outcome ,, both mechanically & personally… won’t hesitate to call upon their service again when needed…
andrew hilder
Michael was easy going and had good knowledge of the bikes and accesories
Joan Lawless
Lovely staff very helpful
Justin Penn
Thank you to Si, James and the team. Brought a bike from here recently. First dual suspension for me. The team were very helpful in choosing the bike, and Si was very patient and helpful to ensure the bike was setup correctly.
The ongoing support has been great as well.
Rich 1
Good
Peter Hogan
The service team were extremely helpful
Pragnesh Vaghela
Went to fix my daughter's Repco ($130) Big W bike's brake wire and gear shifter.
The few things which worth mentioning.
1) Happy to accommodate without prior appointment (not very busy like others).
2) Welcomed and served with respect as my bike was $130 while they're selling bikes up to $11k.
3) Michael - Service Technician is experienced and passionate to ensure the bike fixed properly.
4) He was happy to suggest few bikes for my daughter to try while he was fixing it with no pressure to buy.
5) Service charge is reasonable and bike is working perfect.
Well done guys....especially Michael.
6) Bikes are best quality and already committed.
mark h
These guys are absolute legends. We were in the area, visiting from Tassie, and broke a dropper lever went to these guys looking for a replacement. They did not have the full part but fixed us up free of charge and got us on our way.
David Atkins
Trek Bicycle Penrith is blessed with friendly competent staff who always provide excellent service. Often bike repairs and services are completed even while you wait or shop or at least within 24 hours, which is outstanding. Frequent specials on bikes and accessories enhance the value of purchases in an industry that does tend to put a strain on the wallet. Trek bikes and associated accessories are always of a high quality and therefore are easy to confidently recommend to friends and family.
Jake Colefax
Friendly, professional staff. I know where I will be picking up a new bike from when the funds are available.
N Cav
Fantastic staff that actually care and beautiful, well built bikes. Couldn’t ask for a better experience than with these guys.
Storm Elliott
I had already googled and researched what I wanted. They helped me and didn’t try to up-sell or change my mind. I was in and out and the sale made things even better.
Great customer service and made an alteration, addition a going over to the bike straight away. Didn’t have to come back or wait like some places. I was out in 10mins.
Damo76 76
Excellent service. I took a non Trek bike in for some service work and they turned it around the same day at a very reasonable reasonable cost.
Dale Laughton
Si, Andrew and Jared are great guys, super passionate about their product, and cycling in general. A really welcoming team, really friendly & helpful.
David Li
Great range of bikes, especially for beginners, in various sizes that are hard to find at other stores. The salesperson, Jared, was fantastic as well: quick to attend, friendly and very helpful. Will defo be back for another Trek in the future.
Katherine
I have bought a couple of bikes from Trek Penrith. The staff have always been helpful, friendly and patient with any questions I have. A great bike shop with wonderful staff.
Tim Ball
I don’t normally do this - but I feel my experience at Trek Penrith yesterday fully deserves a review and a 5* one at that ! I called the store as I had a problem with my gears - and I spoke to James who was very helpful on the phone - he said to call in and he would take a look at it for me as it could be a simple fix ! I drove to the store and met with James - true to his word he had a look at my bike for me without any hesitation - he spent a bit of time adjusting it and eventually he got the result he was after - all this on a bike that I did not purchase from this store - it was a Trek bike though. The service I received from James was exceptional and I would recommend anyone to pet the team at Trek Penrith a visit ! Thank you James for your kindness ! Keep up the good work ♂️
Remi Guillemette
Great bikes, great service, very nice people
Daniel Douglas
The service was fantastic! The staff were friendly and knowledgeable. I dropped my bike off in the morning and had it back the same day. The price was also much less than I expected. I will definitely be coming back and recommending Trek Penrith to my mtb friends. Thanks team!
