Simon Chin
Always great service from the Trek team. Excellent quality products with a great range of accessories to select from.
Simon Bennett
Such a great shop. Looks great. Has stock. Very welcoming staff also.
Kylie Gentle
Always great and very prompt service. Won’t take my bike anywhere else
Edwin Evenden
Great service and reasonable prices
Hanna
Wonderful service from Michael at Trek Bicycle Penrith! Very patient and knowledgeable in answering my questions and fixing the issue i had with my bike. Even gave me a quick lesson on the basics, which is greatly appreciated for a beginner like me.
Thank you so much for the amazing customer service!
Would definitely recommend them if you are looking for a new bike.
Phil Davidson
Great friendly service and advice. Certainly resolved my tubeless issues!
S Fran
Searched & found a specific Electra item via Trek website which was listed as being in-stock in the Trek Penrith NSW store. Called the Penrith store Monday morning. Item stock confirmed, ordered and paid for over the phone within minutes. Very reasonable delivery cost. Item received in Melbourne Tuesday morning. Too easy!!!
ALMIER Reyes
Such a great experience attentive customer service from start to finish. Highly recommended
Mel Conway
Awesome service. 10 out of 10.
Will take the time and listen and help as much as they can.
Christina Portman
Customer service at Trek Bicycles Penrith is superb, I shopped around a little before going to Trek and customer service we received at Trek is second to none. Massive thanks to Andrew for finding a cycle perfect for me and also to Si & the service team for fitting & putting my bike together.I was kept up to date about the progress of my order the whole way, cant fault, would definitely recommend :)
Roland Cheah Sin Boon
Great customer service.
Paul M
Wonderful service from Andrew and Karen at the Trek Penrith store today. I was warmly greeted on entering the store - that was so nice! A few days earlier Andrew helped to arrange to get a specific model bike into the store for me so I could check it for sizing etc. The service in the store was very friendly, helpful and accommodating. Thanks.
tracy smith
They fixed my bike even though I didn't buy my bike from there store. The staff were very friendly and they explained what I needed for my bike the part I needed they sent me a photo off. I was very happy with the service I received and the time it took them to fix my bike. Thank you. I highly recommend them
Sera Duffell
Everyone was very friendly and helpful. Each person I spoke to was very knowledgeable.
Gilbert Perez
I’m happy with the timely and proper service done on my bike… the satff and the bike mechanic are very nice and knowledgeable.
Aiden Dean
Trek Bicycle Penrith helped me out with an emergency repair which I was very grateful for, the team provided a prompt service and some great advice. They seemed genuinely interested in resolving my issue and getting me back on my bike and riding asap!
Thanks so much to the helpful team at Trek Bicycle Penrith :-)
John Wilkinson
Great service and advice
Thanks Karen
A Abarquez
Expert advice and very prompt. Highly recommend bike repairs here. They even helped me fix my eScooter.
Andrew Unwin
Picked up my bike and it was tuned to perfection
Craig Smith
I visited the Trek Penrith store to enquire about an eMTB. I live in the lower Blue Mountains area and have access to many fire trails which I previously rode my "analogue" MTB, but with my age (57) and fitness I was having difficulty climbing hills and steep slopes.
I was introduced to the Trek Rail series and took a Rail 5 for a test drive, I was very impressed with this eMTB and the Rail 5 suited my riding and the type of trails I ride perfectly.
I returned with my wife a few weeks later and was assisted by James H who provided the most excellent service and advice. James was very knowledgeable about Trek bikes and products, was very understanding and responsive to my many questions and requirements, fitting me out with all the gear I needed both on the bike and for me. There was another customer assistant who was also very helpful, and I wish to thank him also.
I should also add that the Rail 5 I wanted was not in stock at Penrith, James found my bike at the Rouse Hill store and discussed with his Manager how I can get that bike. The Penrith store manager secured the bike from Rouse Hill and offered to collect it so it could be set up at the Penrith Store. How's that for excellent service!
My bike was setup and ready for collection the next day! I collected the bike the following day and was again assisted by James, who provided a pre delivery instruction, answered many more questions and had my order all organised. James and another customer assistant assisted with loading the bike in my car and managed to pack the bike and other items carefully and safely in my small Mazda 2 car.
I wish to thank James and the other staff at Trek Penrith, the service was professional and excellent. I am extremely happy with my new eMTB, those hills and steep slopes are now a breeze to climb.
