Oberonian
These guys were fantastic and know bikes!
With my Trek Marlin 5 hydraulic brakes leaking and needing urgent replacement before my bike holiday a couple of dats away, these guys fitted my job in due to my time constraints.
The staff are very customer focussed and friendly.
They have several bicycle mechanics and do a great job - Thanks Andrew (mechanic).
And a thank you to Andrew (No. 2) for serving me on pick-up and providing additional advice.
Joshua Martin
James was phenomenal at getting my bike sorted and up and running again. I hadn’t mentioned it to james but I had taken the bike to be serviced by 2 other bike repair shops previously for a derailier adjustment and both not only did not correctly fix my bike they took forever. Within 20 mintutes James had my bike sorted for a nominal fee and did an excellent job and even gave me tips to get greater benefit from the bike. Legend!
April Crocker
Very happy with the customer service received for every time we go to the store. Every staff member is kind and helpful and they do their job brilliantly. Can't speak more highly of them, and obviously the bikes are awesome too!!
Wang Peng
Good service, friendly staff.
Phil Jeffery
Tire and tube replaced on the spot, thanks team!
Craig Turner
High quality mountain bikes and fantastic service!
Ben R
The boss of the service department helped me out on the spot. Can't thank him enough and the young fella who did the minor repair on my old BMX forks. Cheers guys. You made my day.
James Freeth
I took a wheel chair in that had a flat tyre that I needed fixed quickly. Michael Gee came to the rescue. He was polite, helpful and did a great job. I can’t praise him enough.
matt tabrett
Good advice, good service clear communication
Andrew T
Team members willing to help with product selection & requirements was very helpful for me.
Christian Hliounakis
Came in looking to spruce up a pre 2000’s Trek for a packing trip in NZ. Contrary to 99bikes who showed little care and just suggested it would be better for me to buy a newer bike, the boys at Trek were excited to see it and instantly stopped what they were doing to help. Psy (sorry if misspelt) helped me for almost an hour, calling around to confirm parts. A great experience, will definitely be coming back for any future needs. Cheers guys, keep it up.
Kashif Cheema
I took my daughter’s bike and my son’s stroller at Trek Bicycle today thinking that the tires were punctured. Brodie helped us initially with the bike tyres and we were able to fix them fairly quickly. Fixing the tube in one of the stroller tyres was really complicated. Jarod then joined Brodie to fix the tube and what looked like a quick fix ended up being a very difficult job. The effort and professionalism that Jorod and Brodie demonstrated was simply unbelievable. They went out of their way to help us and there was no sale involved. We were amazed with the service and will highly recommend them for your bike needs.
I am forever grateful for their help. Thank you guys!!!!
Melik Neaal
The staff was nice and gave me a discount on one of the bikes
Paul Hatcliff
Excellent Product, Excellent service and knowledge by staff
Brad Bowles
Always been supportive of the Trek Brand. When I had an issue with a frame on 2 of my Remedy's the store went over and above to sort out the issues. I was suitably impressed and purchased a Slash. I would highly recommend Trek Penrith.
ERROR 404
Very honest and no pressure sales and really competitive pricing. I was treated like a valued customer and received excellent service.
Maggie Lee
Great service!
Nirushan Dayalan
Amazing service - thank you
Alex Ferguson
Great service, fast, efficient and the staff are great. Don’t go anywhere else.
Scott Castles
I have purchased various parts for my mountain bike, the staff, Andrew and all the guys in the workshop are always ready to assist and pass on advice. Highly recommend TREK in Penrith
