4.9 rating out of 375 reviews
Chris Mileski
This shop is 100% customer service oriented. Friendly and expedient, this shop consistently delivers a great experience. Colton always goes the extra mile to achieve customer satisfaction. I highly recommend shopping or getting service done at Trek Ballwin!
Seth Gordon
Can’t say enough great things about this shop! Everyone there is awesome and egoless which has become an afterthought in a high-end bike shop. For me it’s a huge selling point when things go right…and inevitably wrong!
Benton is such a good dude and found me my dream bike. Absolutely infatuated with it. Riding it is pure bliss.
The rest of the crew from the tech team through other team members working in the shop I casually chatted with were equally cheerful and helpful.
Trek in STL will absolutely continue to earn my business when I’m in town!
Flowez_Lovez
The service was very professional and friendly. Robbie took me in from the moment I walked in the store and explained everything he recommended and why. He was very helpful and courteous. When my 5 year old bike came back it looked brand new! Great service and I will return.
Keefer Daniels
Great staff and helpful with all the questions and concerns we had before our purchase.
We love our new bikes and recommend stopping in and checking them out.
Eric Filiput
Colton, was extremely helpful, very knowledgeable and patient with myself and my wife as I was picking out a new bike. He was also helpful as I brought in an older Trek bike for service / tune up. My wife had also purchased a new bike there a week prior and a car bike rack then. My wife and I are very happy with our new bikes and bike rack for our SUV. Thank you
Ricardo Mejia
A month ago a came to the store asking for help to fix my Trek FX that had my gears jammed. Even though I didn't have an appointment, Brad was kind enough to work on my bike the same day and provided me with a temporary solution until my appointment today (10/7). I called last week to see if they could move up my appointment, which they did and I got my bike two days ago. They did level 2 maintenance and it is working great. I brought my daughters bike as I was getting mine, for work to be done on the brakes and they told me it should be ready by the weekend. Well, they just called me to let me know it is ready now. I really appreciate the good service from the team, and especially Brads. Thanks, guys !
Daniel Boesch
If you are looking to buy a great bike go to the Ballwin Trek store. The team there is awesome and made this one of my best experiences, buying and owning a bike, I ever had. They truly care about the brand and want their customers to be 100% happy with it.
Craig Selbert
I recently purchased a bike from my local Trek bike shop, and I couldn't be happier with my experience! From the moment I walked in, the staff was incredibly knowledgeable and helpful, taking the time to understand what I was looking for and guiding me to the perfect bike. They answered all my questions with patience and provided great advice on accessories and maintenance.
The bike itself is amazing—smooth, reliable, and exactly what I was hoping for. It’s clear that Trek makes quality products, and this shop is the perfect place to find them. They even offered a complimentary tune-up to ensure everything was perfect after a few rides, which was a nice touch.
If you're looking for a new bike or need any bike-related services, I highly recommend visiting this shop. The customer service, product selection, and overall vibe are top-notch. I'll definitely be coming back for all my biking needs!
Nicole Feltes
They're fast, friendly and go the extra mile to make sure their customers are taken care of.
Judy Turner
It’s been 40 years since I’ve been on a bike! I knew I needed to purchase a bike from a shop that was there to support and encourage me. From my salesman John, to the staff that assembled and added my basket to Colton the great guy that delivered her. He fitted the bike to me and answered all my questions! I named my bike TULA because now I’m tooling around town again!
Thank you Ballwin Trek!