Trek Bicycle Downtown has time and again gone above and beyond for me. It’s a far travel for me to come see them, and not once, but twice, have they kindly come to me to resolve my issues and answer my questions (of which there were many). Their goal always has been to keep me rolling, something I can appreciate since I’m aiming to make cycling my main mode of transportation. Once they picked up my bike, they stayed in communication remotely and I was able to pick out parts and make decisions about my bike without ever having to leave the house. It was seamless and painless and I owe a lot to the friendly staff downtown.