4.9 rating out of 151 reviews
Jeffrey Stewart
The quick professional experience was appreciated. Job well done! Thank you for the care to my bike. I recommend this shop.
David Shaw
Helpful and knowledgeable staff had me on an ebike in about 30 mins. I love the bike too!
Anna Grace Rafalski
The customer service that Jose and his colleagues provide at Trek is exceptional. I am a brand new rider and wouldn’t have wanted anyone else to show me the ropes. Each time a question or complication arose, Jose was kind, prompt, and eager to address my concerns. He went out of his way to show me the ropes without missing a single detail. He ensured I was taken care of and at ease. Hands down, Jose provides the highest quality customer experience and because of him, I am no longer afraid to walk into a bike shop. I highly recommend him and this shop. Thank you Trek Denver for making me a confident and safe rider!
j b
Tooky Roscoe 7 in on Friday....I had told them to take their time as I probably couldn't pick it up for 6 days...
I still got a text on Saturday that it was done.....
Thankfully I got off work early so I could go in, battling the Av's crowd pre game....
They did much more than I expected them to do for the low level "tune up". Thankfully my issue was fixable, and not upgraded to a new part!
I will absolutely be bringing my bike in in the future and look forward to a new "big" purchase sometime in the future!
Everyone was so nice, and they made my experience so easy!
Margaret Farrell
Marcus and Jose rock. Had an incredible experience here. I brought in my 2013 Trek after it had a crack in the frame. The staff told me Trek offers a lifetime warranty. I was able to turn my bike in for a $1200 credit and got an e-bike. Excellent service by all the staff. They even offer a free tune up with a bike purchase.
Chris Ryan
Jose offered exceptional customer service and answered all of my questions with a very helpful attitude. I told a friend about the great no-pressure attitude and he’s going visit them tomorrow to get a new bike as well.
Great job Jose!
Chris,
A very satisfied customer
Francisco
Great store!!
Prices are competitive, great offers of trek bikes (great bikes and not cheap). However, the greatest part about the store, is the customer attention, especially one of the sellers named Jose. He is very attentive, and kind and takes good care of customers.
I sincerely recommend this store.
Nick Ast
Huge shoutout to Jose and Markus for getting me back up and riding! Store also has a big selection with everything you need.
Charlie Decker
They went above and beyond to help me with a problem of my own making. My new bike shop!
Sarah Oliver
Trek Bicycle Downtown has time and again gone above and beyond for me. It’s a far travel for me to come see them, and not once, but twice, have they kindly come to me to resolve my issues and answer my questions (of which there were many). Their goal always has been to keep me rolling, something I can appreciate since I’m aiming to make cycling my main mode of transportation. Once they picked up my bike, they stayed in communication remotely and I was able to pick out parts and make decisions about my bike without ever having to leave the house. It was seamless and painless and I owe a lot to the friendly staff downtown.