Robin Anderson
Very helpful, experienced staff provided a seamless process in the purchase of my new set of wheels. A special thanks to Ellie and Billy.
Cameron McCleery
Staff were very welcoming, friendly and attentive. Didn’t feel rushed. Will definitely be back.
Gary
Compared to 99 bikes the people in the shop know what they are talking about. Most impressed.
Mark Ivory
Had a pretty good run with Cycles Galleria in the city. Bought a Bontrager rear light here, staff member entered my details into the system. Light failed a month later, details hadnt been saved and so i was told nothing could be done. Fairly expensive light and I've worked in a few trek shops as a mechanic so direct people somewhere else now. Trek/bontrager service used to be a lot better.
Kate Letcher
Went there with hubby today to upgrade MY bike and was ready to spend $$$. Very disappointed that my husband was greeted and asked how they could help him, whilst I was totally ignored. I did order my bike as that was the end game. But really guys? I do more than keep house!
Kerrie Smith
Close to railway station, shopping precinct and movies
Cory Soldaini
Good bike store normally but stuffed my order for a trek marlin 4 for the girlfriend.
I ordered the Gray colour one and was told it will be a 2 month wait. In the meantime they called me a month later from another store asking if I wanted the pink one as it's in stock. I said no thank you I'll just stick with the Gray one. Another month went by and they left a voice message from the ringwood store saying my bike is ready to be picked up..
I go into the shop a week after the phone call to pick the bike up and they had built me the pink one??? I told them
That I ordered the Gray one, I said no to the pink one...
Turns out my bike was in the back in the box still and it will be a few days wait for them to build it.. I had to get the pink one as it was a present and could not wait a few days. Also the gears weren't set up properly and I told them and they told me its normal.. I took the bike to cycle fixation and got it sorted, the bike is running smooth now.
So overall I'm not very impressed
John Lavery
$175 for 2 tyres and a tube for an entry level bike and the main thing I wanted done was nt.could have done the tyres myself and saved heaps. go figure.
NATE MCCALL
Ive been to a number of other bike shops that were more than happy to take quick look at my bike and adjust free of charge. No longer than 5 or 10mins tops. these guys automatically said $35 to look at it. Took my bike to croydon bike shop and they replaced a cable end cap and re adjusted the front derailer free of charge..
Sometimes u gotta give a little to receive a lot..
Steve Rip
Terrible service. Got quoted $10 for11speed quicklink, went to pick it up and was charged $20. They come in pack of 2 from Shimano. When i questioned them they said oh yes we sell them individually! Go to Trek Springvale better service
8675309 8675309
These guys used to be awesome as cycles galleria. Since they were bought out by trek their game has repeatedly been “off”. Their sales floor staff were “too cool for school” on previous occasions, and have insufficient product training providing just plain wrong advice in relation to simple things like bike baby seats and their recent “servicing” of a $3500 bike was just below par. I called up to raise an issue with them post servicing and they did not even offer to remedy the matter. If you pay for a specific service to be provided and they don’t do it, you simply ain’t at fault. I should have pushed the issue but could not be bothered as I would be going out of my way to fix it and it wasn’t worth my time. They don’t even say, “no problem mate, next time you come in we will fix it up” instead not addressing my complaint. After my phone call an auto generated feedback email was sent to me so I gave them a 2/10. This was not public, just internal and I gave them an honest review of how I viewed their client servicing. They said they “value my feedback”, they will review the response and will be in touch. I was also offered a free water bottle…Never heard from them again about the issue I wanted addressed, after they invited me to address it. Nice. Had they not sent the email and said they would be in touch, I wouldn’t have pursued this matter and published this review. They would not have heard from me. It does not matter what you spend there, Trek Ringwood make you feel like a number and provide sub standard service once you have made the purchase. If you raise an issue about service they won’t even respond despite saying they will. I used to be brand “loyal” wanting to keep everything in the family here. I have previously purchased 6 trek bikes for myself and the family and now they either can’t be bothered responding to quite basic enquiries or they are not competent to do so. Too cool for school are you guys? Want to pay corporate lip service to clients and not follow up? They have lost me. Why would I attend the shop to collect a “free plastic water bottle” if my complaint receives nil engagement? What would that cost you $1? Don’t waste my time. If you can’t be bothered servicing customers, then don’t pretend to improve your game and send out auto generated emails that you value your customer service and will be in touch, 0/10. In the future I will try Yarra Valley Cycles instead, and look for bike companies and businesses that will have my back.I went out of my way to Trek Ringwood with cycles galleria, no more. I am looking at a new bike in the next 12 months and as a result of this joint will look at other brands and a more honest and reliable place of purchase who will have your back.
Veronica White
Terrible experience. Wouldn't recomend. I asked for a bike service & told would be ready the next day. It wasn't. I had asked for new tube but after picking it up, tyre went flat overnight. Brakes not adjusted. Not ridable for w.e event. Nearly charged double the quoted price. Very disappointed.
Gab Rivera
This store is supposed to be open on Sundays, or at least that's what they advertise. Great disappointment that I had trying to get there with the heavy traffic to realize that they were closed. They even have a sign on the door saying they are open on Sundays. I will never go again.
Henry Lin
Probably one of the worst if not the worst bike store in the outer eastern suburbs. After 4 mths of waiting i picked up two treks for myself and wife in December just before Xmas. This came as a surprise and surely I was delighted to be finally and physically in the shop after the lockdown. Payment process was nothing but ordinary. When I asked about the extra items I was told that they didn't have the kick stands that one of the boys had quoted me for so they installed the more expensive type instead, but without informing/asking me in advance? I was not happy from that moment onwards..later I was back in the store for the procare program and when I picked up my bikes I specific asked about the creaking noise that I needed the mechanic to look at, the guy had absolutely no idea and it's wasn't until I insisted that he look up the emails and printouts he then assured me it had been checked / greased all appeared to be fine. I was in doubt but I left the shop thinking I will just go riding and see if it had improved. The problem was still there...not to my surprise at all. A few wks later I returned to the store again as I needed a new tyre rim tape but was told the quickest appt was minimum 2 wks away (i.e.mid March, 15th to be exact) so I said I had to get the tyre replacement elsewhere as I wanted to keep riding. The girl then said if I had gone to another non-trek store and put on parts from another brand that could void my warranty. I was quite annoyed and in disbelief as it was only the tyre that needed attention, yet she said that it was not possible to even have it looked at any earlier. The other place to go to would be Camberwell, dockland or city.
Whilst in the shop I brought up the topic on the creaking bottom bracket/crankset that was not rectified earlier so I wanted to book in another session under procare to have the mechanic taking another look at it. Before I was able to continue she was quick to blame for possibly my riding habits, misuse or just normal wear and tear... but wait, the bike was only 2mth old! And I had ridden it less than a handful of times. Supposedly these bikes are of a poor quality and reliability? Again I could not get an appointment under procare as she insisted that it is for tune ups and greasing etc, if I needed more time for other issues I would need to book for extra time and likely extra cost. I replied her saying it's an issue from even earlier and I believe it's a warranty issue, not just lacking grease or user error. That conversation didn't go very far. At the end I was promised an appointment in two wks time and I would receive an email to confirm in prior. Nothing came thru the email do I dropped in on March 18, another girl came to the front desk and told me there was nothing booked with no sorry or any form of apologetic gesture but arrogant attitude. I was not impressed. The next available appt the she was offering me would be 12 April. That would be 1.5mths from when I needed the tyre replacement. I decided to look up for another local bike store to have my issues looked at. I would highly recommend Croydon cycle works as they went out of their way to first have me back on the track and offered to look into the noise a little later as they are also busy, which I completely understand. I was so fed up with the after sales service and attitude of Cycles Galleria I have told each person around me who are thinking of purchasing a bike to steer clear of this store. On an additional note, the store does not have an automated door so with one hand on a bike and one pushing the door to open can be awkward. Each time I had been in and out of the store, even with two trek bikes no one had the courtesy to offer a helping hand but stood well clear behind the reception counter and just chatted away, whilst watching me struggle to brings in the bikes and then take them out again. Very unprofessional, cold and unfriendly store based on my experience. If I could give 0.5 star I would, honestly. I am quite upset so I will pay for a new crankset and installation elsewhere.
Aquilino Orsini
Would not go back again really do yourself a favour go to Trek direct.The Manager had a very poor attitude not pleasant to deal with. I had to ask to get a seat adjustment and help on a new bike purchased at Ringwood. I had to remind them about registering my new bike for procare. I was going to buy my wife a new bike there but will now look elsewhere. I recommend riders from my cycling club to give it a miss. I have now brought my wife a bike from Fitzroy Cycle's great experience and superb customer service what a difference.
Undefeated Boxing Fitness
Manager needs an attitude problem. I queried on a refund, a young staff asked the manager about my refund question but the manager did not address or talk to me like an adult but only dismissed my query by letting young staff know that no way he could give a refund and then just walked away. I did not care about the refund as it was a very small amount, I care about the attitude the manager demonstrated to his young staff. This is not a very good example as a manager. This young staff has been a very good influence to my 12 year old son on the mountain biking sports and it is sad that this manager is being a very bad example.
Josh Dishon
Don’t normally leave reviews. So this is a bit of a warning.
Took my bike in for a service last week, called to advise of issues and what needed replacement. All good so far. Called again to advise the bike was ready for collection.... except my rear shifter isn’t turning on anymore. I have never had any issues with it, ever. Told me it would cost $1200 to replace. Told them I would collect the bike to get a second opinion. When I went to collect the bike they had miraculously fixed it and acted as if I should thank them! No phone call this time? Happy to take $1200 without doing proper checks first is so dodgy in my opinion!
Took my bike out for its first ride after service. Disc brakes are rubbing (never had this before), annoying squeaking sound that I now have to find! And the brand new cassette and chain are making some serious noises, my guess it’s not on tight enough or tuned properly! Will take it to another shop to have a professional look at it.
Dragana Stivi
BAD BAD BAD!!! One star is too much. Very unprofessional and deceiving. All they want is your money. Don't know much about the bikes they sell. Was quoted for a Trek bike to change only the shifter from nx to gx $300-$400, called up a Trek store that quoted me $75 for the same one. I picked up the bike and took it straight to a Trek store only to find out that it wasn't even assembled property. AMATEURS
Michael Allison
I won't be going back anytime soon.
They are very decieving, they don't tell you the full truth they just want your money. Then they sting you after the fact for more money. Everything is about money with these guys no customer service.
You want a good place to go where they truely look after you as a customer, go to the bicycle workshop down the road. They are upfront and honest with you.
craig smith
