I am not a serious cyclist and have an e-bike, (bought elsewhere regrettably!), for getting around town and to work. I use Trek for servicing and help when I have a puncture or need the brakes tightened. They are always friendly and welcoming and know me by name. Ian and his colleagues in the workshop are always ready to help and I never feel daft for bringing them even the smallest issue. They are passionate about bikes and cycling and happy to share advice and great ideas along with a good cup of coffee. It's fab to see this level of customer service still exists, thank you!