Ben really helped me out. I ordered a full 105 groupset for my Condor Fratello through Trek. All parts were specified by myself after my own research; bottom bracket type, crank length, cassette range, etc. When the order arrived and Trek started fitting the groupset, they noticed I'd ordered incompatible brakes for the mounts on my bike. The new brakes were flat mount whereas I had post mount and IS mount. These were new concepts to me, but it meant fitting was not possible. Ben, one of the bike technicians was not phased by this. He really helped me out. Using his vast knowledge of brake adapters, he carefully explained to me the issue and suggested a few possible solutions. I ordered a set of adapters he recommended from a third-party company in Canada. Once they arrived, I handed them to Trek and they were able to successfully fit the brakes! With Ben and the team at Trek's help, my 5 year old bike has been revitalised with a new groupset.