Heritage Urgent & Primary Care
5.0 rating out of 323 reviews
Brandon Sargent
Came in already to their urgent care with a walk-in (was seen within the hour) after having successfully testing negative of Covid (they didn’t ask me to I just wanted to be polite and not spread it if I was positive). Tested negative of flu and Strep but the doctor there quickly diagnosed me with tonsillitis and his prescribed medication made me feel better precisely when he said it would. I still have my PCP but this will DEFINITELY be my urgent care go to going forward :). Normally I dislike the quality of service at urgent cares but they were great.
Ryan Gallop
Very nice place staff was extremely friendly and helpful. This place is the best urgent care I have been too and The wait was very short and the doctor was very friendly and informative.
Matthew John Reynolds
Had a diagnoses from a minuteclinic, came here for a follow check-up from a recommendation. They then proved the diagnoses wrong and helped me get the correct treatment! Everyone there was lovely and made room for me in their schedule as I was a walk in.
Julia Johnson
I was recommended to see Dr. John and I could not be happier to be putting my health in his hands. He is extremely thorough and I feel like he listens and takes into consideration my viewpoints. The staff are beyond friendly. Everyone here is just so wonderful!
Meagan Ruliffson
The BEST!! Super professional and kind staff!
Elisa Arévalo
We stopped by for an urgent care visit. Dr. Wendell and all the staff were great. Highly recommend.
Maria Yates
Dr. John is very thoughtful and thorough. We are definitely very happy that we chose him to be our pcp. The staff was very friendly too and they took the time to explain any questions we had.
Megan King
Taylor rocks, she has helped me in the last few months feel better than I have in a while!! Brittany (all of the other nurses too) make me feel at ease when I come in! Heritage urgent care is like family now. Highly recommend them for primary care needs!!
Teresa King
Beth and all of her team at both locations have helped our family overcome many different things! We will continue to support her and all of her PA’s and nurses! The atmosphere isn’t like other offices where you aren’t welcomed and wait for hours just to be seen. Ps, we love the tree that is up year around! Thank you Heritage for being there for us.
Heather Scanlon
My older daughter tried them because they took our ACA health insurance, were nearby and unlike some practices who now insist on getting your credit card info. to keep on file when you make an appointment to charge you for a missed appointment (which we understand lost time = lost $$ but we don’t miss appointments absent a true emergency so are unwilling to sign away our rights AND hand over our credit card number), they didn’t ask for this.
The provider options were all NPs or PAs but that’s increasingly the norm. My daughter met with a female PA earlier this month and I just met with a male NP, Wendell. Our experiences were excellent:
- nice practice in convenient location with reasonable policies and very friendly staff - front desk and intake nurse
- reasonable lead time to get an appointment
- thorough but reasonable intake forms on paper you could edit as needed rather than electronic versions where you have no option other than to agree fully with their terms like on a fee for missed appointments (I added in “except in case of emergency”)
- Wendell was very friendly, knowledgeable, communicative and thorough spending 20 unrushed minutes with me and thoroughly discussing topics and options
- when blood tests were recommended, they had a phlebotomist/lab on site, said it was Quest who I confirmed was in network for me (I’ve gotten hosed before with doctors sending tests to out of network labs for me without inquiry or discussion and because I didn’t ask, I got stuck with a large invoice way beyond the charge for in network lab work...patient beware)
- Wendell shared with me a price sheet for self-pay lab work with VERY reasonable prices if my insurance didn’t cover something but also said that they could code options for the lab to increase chances of coverage. Hallelujah! Most times, they code it at will/somewhat randomly and you find out about coverage for that code (or not) later.
- the in house Quest phlebotomist,Shaunte, checked my insurance coverage before doing the labs to tell me the cost and even tried taking out different tests and using different codes based on diagnosis to see impact on price total
- the total I’d have to pay with my stinky ACA coverage was approximately 3X higher no matter how she sliced/diced/coded it than their reasonable self-pay a-la-carte costs. But given my good health and prior lab results, I decided to forego this time around. Neither Wendell nor Shaunte made me feel bad in the slightest.
Ease of appointment set-up, level of care, interest and time with patient, consideration for costs before doing procedures....THIS is what health care should be like but hasn’t been for my family and me in years. Great people, great practice. Fingers crossed they stay half as good. My other family members and I will be loyal patients.
Hope Irwin
Heritage Urgent Care is SO great! I feel so welcomed by ALL the staff every time I come for any sort of problem. I have gone to other places for healthcare and feel like other providers are in robot mode and don't actually hear me. However, here at Heritage, they listen to my concerns and treat me so well! I highly recommend this place for urgent care AND primary care visits!
Juanita Concepcion Dennis
I want to give the Heritage Urgent and Primary Care facility in Wake Forest a huge shout out! From the time I walked in and was received by Laura at the front desk to Mariah (Medical Assistant) in the exam room to take my vitals and then by Taylor (PA) to finalize my examination for a foreign body that was in my right eye (eye redness and very irritated that needed to be flushed out), they all were so personable, professional and caring; Taylor advised me step-by-step of what she was going to do. She also provided me with a referral to a Saturday optometrist eye center in case I wasn’t able to be seen by my ophthalmologist. I highly recommend this urgent care facility to anyone who may need care that doesn’t require visiting a Hospital Emergency Room; you will not be disappointed! Thank you Laura (great conversationalist), Mariah (very patient) and Taylor (extremely caring).
Pleased patient,
Juanita (Concepcion) Dennis
becca Simmons
Such a pleasant experience! An attentive listener. Answers questions. When I am there, I feel heard and like WJohn is sincerely trying to care for my health and well-being!
Mychal Green
Dr. John is really good at listening to my concerns and taking the time to answer whatever questions that I have. I never feel rushed when I'm in the office. He has very practical advice and is a straight shooter, which I really appreciate. All of the nurses have excellent demeanors as well, particularly Cameron. Everyone is always friendly and easy to talk to.
Stephanie Robinson
I have never had a better Primary Care Physician than Dr. Wendell John. He is patient, knowledgeable and actually listens! He has managed to catch things that my previous primary care physicians at some of the bigger medical groups never caught nor did they take the time to listen. And he ALWAYS follows up with your health. Because of him I am more in control of my health and future. If you are looking, stop! This is where you should be.
Carmen Larson
Amazing staff. Excellent customer service. Dr Wendell John is very professional, thorough and knowledgeable. My sister and I both go there and can't say enough about how happy we are with their services.
Talisa McBean
I received my first of many future IV Vitamin infusions at Heritage Urgent and Primary Care. Wow what a difference. Went in feeling tired and dehydrated with joint pain. Left feeling like a new person. Thank you Dr. Wendell John for your amazing advice and whole person integrative approach to my health including my Dutch test and hormone replacement. I feel like a new person. Will be back soon.
Jacob Runyan
Great staff, very friendly and kind folks.
Rodolfo Giantaglia
Wendell is my provider and he’s very kind. I’ve had great conversations with him and his staff:)
Lauren Giantaglia
If you want to be HEARD about your healthcare needs and concerns, THIS IS YOUR PLACE!! The providers are so knowledgeable, and they have never wasted my time. I see Taylor and she has been so kind and caring every step of the way from life-long heath issues to increasing my overall general health and helping me achieve those goals! It's been the most enjoyable and comfortable experience I've ever had at a doctor's office!!
