Heritage Urgent & Primary Care
5.0 rating out of 340 reviews
amber walsh
Dr Wendell is so kind and informative!
Cindy Roberson
Began treatment here in mid-October for conditions requiring primary care and specialist referrals. Wendell and Dave have helped me greatly.
I recommend making an appointment in advance.
Amanda Payne
Very friendly staff, quick service and knew their stuff.
Leslie Pretter
Beth Norton PA-C and the staff at Heritage Urgent Care are amazing. My son, who was very sick with mononucleosis while away at college had been seen by 3 other providers in Virginia at local urgent cares as well as a providee at student health services at the college where he attends. Despite 4 interactions with other providers he basically was told to “ let it run its course”. He did not improve and returned home for the weekend very sick with ongoing high fevers and dehydration, among other symptoms. He was seen and treated promptly by Beth and her staff at Heritage UC with IV fluids, pain medication, vitamin therapy and antibiotics for a co-existing ear infection that was not diagnosed by the previous providers. Shortly thereafter he began to feel better. The extra time and attention he received at Heritage Urgent Care made all the difference. I highly recommend Heritage Urgent Care and Primary Care.
Jennifer Lewis
I was in town for business and needed to be seen for what I suspected was UTI. Heritage was so great they got me in and out with warmth and efficiency with plenty of time to make my flight. Highly recommended!!!
Jeff Austin
Dr Wendell and the rest of the staff were absolutely wonderful. You can tell they really care about helping people feel better. Dr Wendell listened attentively and gathered as much background info as possible to make his assessments. Will definitely visit again if needed! Thanks heritage!!
S F
Dr. John is amazing! Never had a traditional doctor mention root cause. He really listens and wants to help and not write a prescription and send you on your way. The staff is also geat!
Christy Wing
Quick, caring, and courteous. Highly recommend.
Griffin Morrisey
The best thing I have done for myself in recent years is leaving Duke Primary Care and going to Heritage Primary Care. For the first time in years I have a plan to get my autoimmune disorders in check and in the first week I am already feeling better. Thank you for hearing me, helping me identify what I need to get my body back on track and looking at my problems holistically!!
anthony martinez
I love Heritage! The doctors truly care about you and do everything they can to try and find the root cause of your medical issues. I’ve never had doctors spend so much time really listening to me and all of my concerns like they do here at heritage. I’m so glad I found them and recommend them to all my family and friends.
Brandon Sargent
Came in already to their urgent care with a walk-in (was seen within the hour) after having successfully testing negative of Covid (they didn’t ask me to I just wanted to be polite and not spread it if I was positive). Tested negative of flu and Strep but the doctor there quickly diagnosed me with tonsillitis and his prescribed medication made me feel better precisely when he said it would. I still have my PCP but this will DEFINITELY be my urgent care go to going forward :). Normally I dislike the quality of service at urgent cares but they were great.
Ryan Gallop
Very nice place staff was extremely friendly and helpful. This place is the best urgent care I have been too and The wait was very short and the doctor was very friendly and informative.
Matthew John Reynolds
Had a diagnoses from a minuteclinic, came here for a follow check-up from a recommendation. They then proved the diagnoses wrong and helped me get the correct treatment! Everyone there was lovely and made room for me in their schedule as I was a walk in.
Julia Johnson
I was recommended to see Dr. John and I could not be happier to be putting my health in his hands. He is extremely thorough and I feel like he listens and takes into consideration my viewpoints. The staff are beyond friendly. Everyone here is just so wonderful!
Meagan Ruliffson
The BEST!! Super professional and kind staff!
Elisa Arévalo
We stopped by for an urgent care visit. Dr. Wendell and all the staff were great. Highly recommend.
Maria Yates
Dr. John is very thoughtful and thorough. We are definitely very happy that we chose him to be our pcp. The staff was very friendly too and they took the time to explain any questions we had.
Megan King
Taylor rocks, she has helped me in the last few months feel better than I have in a while!! Brittany (all of the other nurses too) make me feel at ease when I come in! Heritage urgent care is like family now. Highly recommend them for primary care needs!!
Teresa King
Beth and all of her team at both locations have helped our family overcome many different things! We will continue to support her and all of her PA’s and nurses! The atmosphere isn’t like other offices where you aren’t welcomed and wait for hours just to be seen. Ps, we love the tree that is up year around! Thank you Heritage for being there for us.
Heather Scanlon
My older daughter tried them because they took our ACA health insurance, were nearby and unlike some practices who now insist on getting your credit card info. to keep on file when you make an appointment to charge you for a missed appointment (which we understand lost time = lost $$ but we don’t miss appointments absent a true emergency so are unwilling to sign away our rights AND hand over our credit card number), they didn’t ask for this.
The provider options were all NPs or PAs but that’s increasingly the norm. My daughter met with a female PA earlier this month and I just met with a male NP, Wendell. Our experiences were excellent:
- nice practice in convenient location with reasonable policies and very friendly staff - front desk and intake nurse
- reasonable lead time to get an appointment
- thorough but reasonable intake forms on paper you could edit as needed rather than electronic versions where you have no option other than to agree fully with their terms like on a fee for missed appointments (I added in “except in case of emergency”)
- Wendell was very friendly, knowledgeable, communicative and thorough spending 20 unrushed minutes with me and thoroughly discussing topics and options
- when blood tests were recommended, they had a phlebotomist/lab on site, said it was Quest who I confirmed was in network for me (I’ve gotten hosed before with doctors sending tests to out of network labs for me without inquiry or discussion and because I didn’t ask, I got stuck with a large invoice way beyond the charge for in network lab work...patient beware)
- Wendell shared with me a price sheet for self-pay lab work with VERY reasonable prices if my insurance didn’t cover something but also said that they could code options for the lab to increase chances of coverage. Hallelujah! Most times, they code it at will/somewhat randomly and you find out about coverage for that code (or not) later.
- the in house Quest phlebotomist,Shaunte, checked my insurance coverage before doing the labs to tell me the cost and even tried taking out different tests and using different codes based on diagnosis to see impact on price total
- the total I’d have to pay with my stinky ACA coverage was approximately 3X higher no matter how she sliced/diced/coded it than their reasonable self-pay a-la-carte costs. But given my good health and prior lab results, I decided to forego this time around. Neither Wendell nor Shaunte made me feel bad in the slightest.
Ease of appointment set-up, level of care, interest and time with patient, consideration for costs before doing procedures....THIS is what health care should be like but hasn’t been for my family and me in years. Great people, great practice. Fingers crossed they stay half as good. My other family members and I will be loyal patients.
