Our Reviews
Terry Hammack
Doctor Smith and the excellent staff have been nothing short of exemplary. No one wants to get a root canal, I had never had one, and was certainly dreading the procedure. It went as well as you can possibly imagine and I was essentially pain free throughout. The Dr was very clear in explaining how it would all go, what to expect, and he was direct about all of the ramifications. His candor and good humor helped throughout. And, I got to watch the British Open while he was working! That alone made the effort tolerable!
Debbie Brown
Not the same company it was once- disappointing
Samuel Mueller
Called them as they opened Monday morning and told them I had root canal that needed taken care of that day or something that could help the pain and they said they had an opening so I scheduled the appointment. Went to the appointment and they looked me over and said “you need a root canal we need to schedule you for a follow up” I was in extreme pain and told them I know and after a long argument they charged me an emergency appointment cost to my bill to mitigate the pain.
I told them I was in pain, they said they had an opening and in the end I had to argue for them to do anything, willing to send me home in pain.Four more appointments later I’m satisfied but found myself a new dentist right after.
Edit:
It won’t let me reply to the owner but yes this review is for Millennium Family Dental, it’s not a mistake, I rarely review anything unless its exceptionally good or bad. And no I don’t want to call and discuss why I am dissatisfied, I’ve already said what I want, you should have listened to me when I was a customer of yours.
Brandon Daniels
We have been going to Millennium Dental since 2003, starting at the Veterans Memorial location. We have done Invisiline etc through them as well. The last few years the hygienist turnover has been high. We have been getting new people almost every time. The last one was extremely rough, didn't ask if I was doing ok, mouth was full of blood the whole time. Mouth was swollen for 2-3 days afterward. Never had that happen before. My wife and I left and got new dentists. She got two opinions and they both said she needed a crown (cracked teeth) and that her fillings needed to be replaced in other teeth. Germs/bacteria had been getting in underneath them. The checkups at Millennium are always extremely quick and lately they are always pushing for "extra" services. Some of the dentists have opened up other locations as well. Not sure what happened, different dentists retired, they opened up other locations, etc...but after 18 years, maybe it was time to try something else....
Rebekah Stewart
I am not one to usually give reviews. Although, I am concerned about the attention to detail at this clinic. I took my 3 children in yesterday for their 6 month exams. They all three are new to the office for cleanings. I had to end up paying a bill at the end of our visit that was an unexpected $294 for my son’s sealants. I was asked if we wanted them, but thinking they had checked that insurance covered these, I said yes. The amount was never disclosed to me. I was given a response at checkout, “I’m sorry they never told you.” I never once met with the doctor about some major concerns about my son’s wisdom teeth, only the hygienist, which I found strange. If it was a simple visit it wouldn’t have bothered me, but wisdom teeth?
Also, at check out I asked to schedule a return 6 month exam for my 3 children, but only two were booked. I noticed in an e-mail tonight confirming their appointment. I thought all three were booked as we were scheduling. My kid’s names were never mentioned at the appointment scheduling, so I assumed that all three were being scheduled since all the paperwork for them was sitting right there.
Everyone was kind and I appreciate that, but honestly, coming up with $300 on the spot is ridiculous, and not having all the kids scheduled at the next appointment shows me that there is a lack of attention to detail.
My youngest daughter had to come in for fillings in January as a new patient, and the doc was great with her. However, the last visit for one of her fillings the hygienist forgot to give my child nitrous oxide even though it should have been in the notes that she needed it for every visit because of her high anxiety. They gave the nitrous to her the first two visits. I couldn’t figure out why she was so antsy, tense, and looking so uncomfortable. Then I realized they hadn’t given it to her. I asked if they had and they said no. I suppose I should have reminded them, but I figured they should have known. I gave them some leeway thinking, okay, we’re all human.
Again, attention to detail is missing. I’m really debating if this is where I want to continue. I really, really want to like this place. I miss my retired dentist that we had for 13 years, that knew us by name, who became a friend to our family, and made us love him the minute we met him. I miss a place where the staff knew us and who were aware of insurance details, gave us educated information, knew my children’s fears, and truly did everything in their power to make us all happy the minute we met them. Am I asking too much? Maybe.
Daniel Brisson
Don't voice your political views. Not everyone agrees with them. And you made my wife uncomfortable. We will not be coming back.
Upgraded rating from 1 star. Was sent a giftcard for smash burgers. Pretty classy.
jane doe
Had a wonderful first impression. Staff was great and very sympathetic to my needs and financial situation. I am a first time patient to this office.
I went in after 6 months of having a broken tooth that was very sensitive. When I got there, they were great and fixed my tooth by extraction.
2 days later, my teeth and entire face was hurting very badly, a pain I would not wish on my worst enemy. I went back to the office Monday morning after calling Sunday night to explain how much pain I was in.
Monday morning my original doctor was not there so I saw another doctor (didn't get his name). The hygienist said it sounded like I was experiencing a dry socket, in which I also believed was going on. The dentist came in, looked at the socket and stated he "didn't see a dry socket" and that it was "the peak of the pain". This was 3 days later. I explained to the Dentist that I have been taking 2 Percocet every 3 hours and the pain would not subside. He again said it was the "peak" of the pain. He was able to numb my mouth and sent me on my way.
After the numbness wore off, I was in more pain than ever. I called the office and told them how much pain I was in and that I needed to get another prescription for pain meds because I was going through them very fast due to the agonizing pain. When I called, the staff made me feel like I was a drug seeker and initially would not fill my RX. After getting very upset and crying (due to the pain), 2 hours later, they called back and stated they had refilled my prescription.
The next day, the original dentist who did the work called me and asked how I was doing and what the symptoms were. I again explained the pain to which he then did not offer any other information or help. I told him I would call back on Thursday if the pain did not go away. On Wednesday, 4 days of being in agonizing pain, I sought the opinion of a 2nd dentist who was very professional and more than that, he BELIEVED me when I said I was in pain. This new dentist also stated that a dentist CANNOT see dry sockets, but know that the symptoms related to it would prompt a remedy with medicine packed into the socket. Two days later, I was no longer in agonizing pain.
I decided not to return to Millennium as the dentist and staff did not hear me when I was in pain and refused to do anything else for me when I couldn't even open my mouth to eat. They did not listen to me, but more so, they questioned my pain level and offered no support.
Nice front staff, but I will not be going back...ever. Painful experience indeed!
Charlotte Holmes
Unfortunately, I am going to be leaving a one star review, I would say customer service is always great here. But now they’re charging people for their six month check ups. If you have insurance, your insurance pays for you to go to the dentist every six months usually therefore you don’t pay anything, now this dentist office is charging $40 for cleanings even though insurance should cover it 100% and it IS this office. Not the insurance company. It’s this office that’s being so tacky and trying to squeeze every penny out of their clients! It’s so gross, my family and I have now found a new dentist office that does not charge us $40 for our six month visit because nobody should do that. It’s gross and ridiculous.
Chris M
I am a patient who spent $12,500 out of pocket for dental reconstruction. Recently I was denied the simple request to have a small filling and cleaning done within the same appointment. I was told by Dr Smith previously that the tooth needed simply filled and wasn’t a cavity just had an abnormal surface crevice. I explained that to the receptionist and she said he did not note the issue on my chart about the tooth. So he would have to examine it again at my cleaning then reschedule a different day to have it filled. She said she would review it with Dr Smith and get back to me. 5 days later I called and he still hadn’t reviewed anything. I asked to talk to the office manager, denied because they weren’t at work that day. I even asked if I could reschedule a month later to have the cleaning and filling done in the same appointment. I was told no guarantees on that. So overall 3 total appointments required to do a cleaning and a simple filling as the Dr stated. He probably doesn’t even remember since he didn’t chart his patients tooth the first time how “easy” the filling would be to do. Not everyone can afford to take off hours and hours of work for something that. Very regretful for initially spending $12,500 at Millinium Dental for previous dental reconstruction to be treated so poorly, present day.
Cori Whalen
When we started with this office over 6 years ago they were great. Now they are awful!
Keep making you comeback and go pay you to death instead of taking care of everything in one or two visits.
Justin
Good dentists, but poor business management. They don't seem to have any issues changing mid year what insurance plans they accept. It would be nice to get more advance notice when things like that will take effect and maybe consider doing it before open enrollment closes. In our case, we were given different answers that ended up causing us a lot of headache. We could and would have changed our plans to stay, but it seems like someone either wasn't telling the truth, or there was a serious miscommunication. Either way, sad to go, but we've taken our business elsewhere.
Matthew McMullin
They use to be on top of there insurance billing. I no longer trust them. They told me on one of my appointments that it was covered and I had asked them several times before going and sitting down. They are not knowledgeable at the front desk. I also had to pay today for my appoint called my insurance company and they cover all of it. So now I have to go submit it to my insurance to get it reimbursed. As for the back room them being knowledgeable about teeth they are good. I gave it a 1 star because I hate when companies take advantage of people. Will not return after years and years of being with them.
Allie Bennett
Not super impressed with this office. First impression was great, staff was kind and helpful and my cleaning went well, I liked the hygienist and dentist. However, I was told that I would need my wisdom teeth out and that I had a few (very small) cavities that needed to be taken care of. I said okay, and then I went back to schedule the removal. I was quoted an EGREGIOUS amount of money for the wisdom teeth extraction and fillings. I called back a few days later to ask why even just the fillings were so expensive and then was told that they didn’t actually have a contract with my insurance, so not in network at all. What’s interesting, though, is that I asked if they took my insurance when I made my original cleaning appointment, to which the receptionist said, “yeah, we do!” So as if that weren’t irritating enough, when I asked them to send my records to a new dental office who was going to take out my wisdom teeth instead(they do actually take my insurance) I had to make 3 separate phone calls trying to persuade them to send the imaging that ACTUALLY captured my wisdom teeth. Once I left the chair, this office was a complete pain and so over the top expensive. I wouldn’t recommend this place to anyone unless you never intend on leaving or having any kind of problem because you’ll have to figure it out yourself with them as more of a roadblock than an assistant.
Braden Jones
What a nightmare. Booked a simple teeth cleaning for my wife as we were new to this area of boise and wanted a place closer to our new house. When I came to pick her up, they performed deep cleaning on multiple teeth and presented me a bill for $300 worth of equipment and mouthwash and special lab testing. While commenting, "your insurance is epic". In addition, we were referred to an endodontic clinic for additional cleaning, but the clinic was confused and said it wasn't needed, but still charged me $200 for the 3d scan, of course. Showed up for our additional appointment for the other 2 teeth to be deep cleaned. After this appointment, a different nurse said we didn't need 1 type of mouthwash and to only use 1 of the 4 other bottles they made us buy. When I called to clarify the change in instructions and to get a refund if we didn't actually need most of what we paid for, I was told they were going to check with both nurses and clarify the instructions and email me the clarified instructions. Never got the email. Faster forward a couple of weeks, it turns out my insurance is not "epic" and declined the claim as my wife had this done 2 years ago, and we now owe another $700. So what was supposed to be a simple teeth clean appointment at a new dental office, turned into a $1200 nightmare. I haven't been guilted into this type of bill since our last visit to the vet hospital.
Kaitlyn Wilson
I was told months prior to my appointment that they were in-network and had asked the lady that scheduled my appointment to verify with my insurance. She said everything was good to go. That was not the case and they were in fact out of network. Glad I caught it before going back in the following week for a much more expensive procedure. I tried calling the office staff regarding it and Jordan was very rude and condescending -- not willing to help me understand at all. Very disappointed in the service and treatment I was given. Unfortunate as I had been a patient for a few years prior.
Dakota Molner
Warning do not go here!!! My wife and I had to get all our work redone! I had some cavities filled and my wife had two root canals and a crown done. All of which was done poorly. Her crown was not done right as a result she had an infection! Plus they were over priced!
Emily Walthall
Incapable of holding onto good staff :( very disappointing
Bruce Turner
If you want to be ripped off by your dentist this is your place. Don’t let them fool you. I feel they over charge for simple yearly cleaning. Changing your charge to another code to up charge you WITHOUT ANY NOTICE.. HOW ABOUT PRICING DISCLOSURE. I think some transparency would help. I believe they depend and encourage staff to up the billing code..I went in for a cleaning that was covered by insurance and got hit with $90 extra. No notice No option. Never saw Dentist Smith. Called several times to speak with billing or office manager. NO CALLS BACK. ASKED FROR DENTIST RANDALL SMITH. NO CALLS BACK. DONT GET RIPPED OFF
Tyler Anderson
Super unprofessional, on two separate occasions I’ve shown up for an appointment that I received a text reminder for that they don’t have in their system. I take time off for an appointment that they have booked over
AnchorGoddess07
Cannot accommodate patients with appts. 3 month wait for a new patient is sad.
