A terrible experience, Trek Bramhall you need to remember you represent a brand! Context: my wife went into the store to buy a product, Trek needed to order it in, the store text my wife saying it had arrived and asked that we pop in to pick it up. Upon arrival I had to wait by the tills for the 15mins before someone attended to me, there were plenty of staff but they were either with customers (perfectly acceptable!) or chatting with what are clearly cycling regulars who aren’t buying anything but just want to chat cycling (less acceptable!). One member of staff became free and I explained I was here to pick up an order my wife had placed. His immediate and aggressive response was to say “we don’t deal with orders, that’s not our job”. I couldn’t believe it, a really aggressive first time engagement. I explained that i had a text message from this store Trek Bramhall asking me to come in and pick up the product so how can he say that. He countered with, “we’re not set up to deal with orders”. He proceeded to bury his head in the computer, note at this point he has not asked my name or even the product i had bought! This is ridiculous, he just didn’t want to deal with a customer! After trying to find the product we had bought and paid for from this very store he then couldn’t find it. I said this is ridiculous, you’ve text me, Trek Bramhall and not Trek, asking me to come in and pick up the product so how can you now say you neither “do orders” nor can now find the product we’ve bought and paid for. Honestly you should be ashamed at how you have represented a terrific brand. I will never buy from you again and probably will not buy Trek either. Buyers beware, do not leave this store without the product you have paid for, once you do they don’t want to know.