Hostek.com Google Reviews (276)
3.7
179
6
5
4
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reviews
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6 months agoWe canceled our account due to constant technical issues and poor customer support, and that terrible service has only continued. No one answers the phone or responds to emails, and they send essentially fraudulent past due notifications ...
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6 months agoI have been a Hostek Customer since 2008, I was always able to speak with someone on the phone and impressed with their responsiveness... I'm just trying to pay my bill because my card expired. I guess they don't want my money. IT'S RIDI ...
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6 months agoThey provide very disappointing support nowadays, which is totally unacceptable. There is no direct phone line to talk to them regarding any support. Only a chat and ticket option is available, which is very, very slow. You won't get a r ...
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6 months agoTerrible customer service, you can never get ahold of anyone. They are very slow to respond to emails. Use any other company, especially if your company depends on who hosts it.
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6 months agoWhat happened, Hostek? You used to be an excellent company. I just learned that there was a buyout a couple of years ago, and service started going downhill about a year ago, but I have held on since migrating my VPS with multiple websit ...
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7 months agoFor years, Hostek was wonderful. For the last 2 years, since they sold to a Dutch company they have been wildly unreliable. If you can get support at all, they will blame you for everything, even tho you have no access to the servers. St ...
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7 months agoNot sure where all these positive reviews are coming from, but our experience has been nightmarish. After many years of great service, our website and email have seen security breaches and the customer support is terrible. You CANNOT get ...
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7 months agoThey made a billing error and suspended my account. Then charged me for months of service I didn't have all at once and my account is still suspended.
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8 months agoAlerted Thursday that my sites were going to be migrated Friday. Down after migration completed, after several hours trying to get anyone to help finally got them up Sunday afternoon only to be completely gone Monday. Can not access WHM, ...
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9 months agoWhat the hell has happened to Hostek? No customer support. They should be ashamed of themselves. Horrible customer service. I could have solved a problem with one phone call but they refuse to talk to you. Stay far away from these p ...
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11 months agoWe have been hosting over 12 years with them. Every time their customer service is worse. We do not recommend any more.
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11 months agoI have been a Hostek Customer since 2012, And have always been super inpressed with thier responsiveness... NOW IT HAS BECOME A JOKE... They simply dont respond... I notice all the recent negative reviews... they dont seem to CARE.. STAY ...
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a year agoUnfortunately the support from this company has ground to a halt - is anyone home? It had been getting worse for months. Time to move everything away from them. If you're thinking about joining them; DON'T!
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a year agoAs others have said, when Hostek was Pickaweb their support was great. Now it's not even clear they provide support as you get no email confirmation and no reply for days. It's beyond terrible. Just read the other reviews for your own am ...
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a year agoAvoid this company; they operate outside the US and utilize outdated servers lacking the latest software. They've discontinued phone and chat support, relying solely on tickets. I had to involve American Express to cease billing attempts ...
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a year agoBeen a customer for years, I have had issues before and now another one. Last month on 22 I paid my hosting bill and then 8 days later they decide to charge me for services that won't start for another 20 days. So in 8 days I have paid t ...
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a year agoWARNING!!! Do not host with them. They have nearly non-existent support and are unreachable. Stay away!
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a year agoWhat happened? Secrecy, lack of response, "phone lines closed at this time"... etc. This used to be a good company. Not only has service dropped dramatically, they also have never explained what has happened, and what their plans are to ...
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a year agoI've been a customer of Hostek Web Hosting for several years now and initially, my experience with their service was positive. I recommended several client to sign up with them. Their customer support responsive and offered email, chat ...
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a year agoThis company was once great. Lack of support, and mismanaged migrations ultimately was its downfall and my trust in them is beyond repair. I was with Hostek for 8 years, most of them with a VPS. Support used to be very responsive, kno ...
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