Hostek.com Google Reviews (276)
3.7
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6
5
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reviews
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a year agoHostek was previously known for providing exceptional service and support, but their recent performance has been highly disappointing. Despite their history of five-star reviews, my latest experiences paint a different picture. The once ...
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a year agoStay away!!!!!! I don’t have the time to write all that’s happened but I’ve lost over $50,000 in the last few weeks due to their failures. They moved their services website was down for over 30 hours!!! Then other issues have continue ...
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a year agoWe have been with Pickaweb/Hostek for over 14 years and their services has progressively gotten worse. Time to look for a new hosting company.
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a year agoExperiencing the same poor support from Hostek lately also as others have stated. Something has gone wrong with this company lately and support takes days to get back to you, with no interest in helping you. They seem like they have bas ...
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a year agoAbsolutely terrible customer service - I am waiting hours for anyone to even see my support message and cannot get through to anyone on the phone. My site has now been down 24 hours and I am losing business every hour. I will be swapping ...
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a year agoThey used to be a great responsive company. No longer. Do not use them. I'll be moving my websites to another service. REALLY, DO NOT USE THESE IDIOTS. I selected one star because I had to to post this. They deserve 0
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a year agoHostek used to be really good, but in the last year they have gone down hill. Sites are constantly going down and it takes on average 4 plus days to get them restored. Worse is the lack of communication from support. Support messages wil ...
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a year agoHORRIBLE customer service. Our company went over a week with no email and could not get a ounce of help from Hostek, the company we pay to host our email service. I had to switch companies to get my email issue fixed. I would not reco ...
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a year agoUpdate: 1. First, our sites are back up as of Monday at 4pm. They had been down since early Sunday morning around 6am. That is 34 hours. Let me explain the full gravity of this situation. For every site out of service and there is an ...
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a year agoIf I could leave negative stars I would. We have experienced the worst customer service with Hostek. We requested a site restore on November 22, 2023 and no one responded to our emails, support tickets or phone calls. They finally respon ...
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a year agoSadly, I'm going to have to add to this pile of bad reviews. I've had Reseller account at Hostek for 10 years and their service and support were exemplary. All that's changed though. Their AI chat bot is useless. When my access to WHM ...
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a year agoOur company has been with them since like 2004. This is the absolute worst since a few months ago. Our business has suffered for a week and was intermittent since September. They did a migration but this stuff existed before. Customer se ...
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a year agoUsed to love these guys. Now I can’t reach anyone on support number and they haven’t returned my calls for two months. Utterly disappointed.
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a year agoMy company has been hosting 6 different sites through Hostek for a few years now and half of them have been completely down for almost 2 weeks now. I have reached out numerous times with NO response. Last month, we asked them for help re ...
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a year ago"6 hour" maintenance window for infrastructure upgrades... but it's been 15 hours and still all websites and email are offline! Long time customer, but will be switching to Bluehost next week for sure. Update: 23 hours into their "6 hou ...
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a year agoI've been with Hostek for a long time, and for good reason. They provide solid servers at a fair price. I am not a server guru, far from it. I run several hobby sites, a couple of them pretty successful. I've run into my fair share o ...
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a year agoThey were supposed to do scheduled maintenance today where my site is hosted but it's been down for over 7 hours now. Even their own website isn't working properly. Every 2 hours now, they keep saying that the site will be up in '2 hou ...
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a year agoSadly, I must remove my positive review from a year ago which is below. My opinion has totally changed for the worse. I can no longer contact a live person. The AI Chat Bot is useless. With emails I rarely receive a timely reply. Phone n ...
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a year agoWeve been paying customers for years and now our sites have been compromised and down for an entire week and we cant get anyone at your company to answer our calls or emails or call us back with any information. You have completely left ...
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a year agoUpdate: Unfortunately I have to update this review. The customer service is practically unexacting at Hostek now. It is imposible to have an answer. Left the chat open on one computer to see how much time will take ... no answer after 2 ...
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