I live in Massachusetts, but brought my mother and great niece, who live in the South, to visit Manhattan. The highlight of the trip for my niece was the carriage ride with NYC Horse Carriage Rides. The reservation process was painless. The information that they texted to us helped to navigate the way there while avoiding scammers. When we got there, the driver helped us all into the carriage. Because my mother and I had trouble getting in and out of the carriage, he stopped and took photos for us with my phone. Definitely went above and beyond. He was knowledgeable, even answering questions not on script, funny, and personable. I would happily do one of these tours again.