My wife and I did the night time tour. Our driver was Robert, he has been with this company since 1985. Robert was very friendly, polite, and full of interesting info on our tour. His horse, Venus, is quite calm, even with a couple loud motorcycles flying by. She is very obviously well cared for. After our ride we gave her some carrots, and she WAS gentle.
The carriage was comfortable and roomy. Being 6 ft tall, I had plenty of leg room
This was the major highlight of our visit to NYC, and I would definitely recommend to anyone interested in a carriage ride in the city.