This was a wonderful experience with a reputable company which was recommended to us by a friend. From booking the instructions on where to meet the driver and carriage were clear and concise and we received several reminders prior to our booking. On arrival, from the instructions, it was very clear where we had to meet our driver. When he arrived, earlier than our timed slot, he was very friendly and introduced himself and his horse ‘Handsome Jack’! He took photos of us and then took us on our carriage ride informing us of useful and interesting information regarding Central Park, movie locations etc. We booked the one hour drive with three stops and the driver gave us plenty of time to take pictures at the designated stops. He even offered to do an extra quick stop at the John Lennon ‘imagine’ memorial as we’d not seen it before. We had a wonderful experience - it was a beautifully warm sunny day and it was so relaxing. The horses are extremely well looked after and respected by the drivers of this company which was very important to us on booking one of these carriage rides. I would highly recommend this company if you are thinking of booking a carriage ride through Central Park during your stay in NYC.