555CMD
I picked up my son’s bike today after they swopped for a different size as I ordered him the wrong one. They were really good about it and very helpful. 11/10 and a gold star ⭐ Thankyou Mark
A Gleds
Took my Trek fuel exe 8 xt here, for a software update and a problem with my index shifting. Didn't need to book an appointment. Checked my bike over straight away, sorted the gears out and updated the software, in and out 20minutes, no charge. Excellent customer service.
Marty L
by far the cheapest I've found online,quick efficient delivery.
Kelly Ann Woodcock
Absolutely fantastic people. Customer service fantastic as well definitely recommend
Martin O'Brien
Great service
Geoff
My son and I were in store today. Lovley man and lady looked after us, very informative and friendly. Lovley store.
Joseph Heenan
The pads on my rear disc brake fell out (likely due to being poorly fitted by a different bike shop) whilst I was on the middle of the trans-pennine trail - Trek did the repair pretty much immediately, including getting the piston pushed back in and everything properly aligned, about 20 minutes. Really great service, thank you.
Jason Fitness
Excellent experience. Was my first time using them and will definitely use again. Ordered Saturday morning, got a dispatch notice within a couple of hours, and delivered Tuesday.
Steve James
Super fast delivery , only place I could find that had them.
Gail Larking
Called in today for advice on my brakes and handle positioning, a gentleman called Mark helped me. Amazing ! adjustments were made to my brakes to narrow the grip for my tiny hands, put some air in my tyres too. No charge wow ! Was prepared to pay but mark was just happy to help. Temped to get a new bike though now was blow away with their selection of awesome bikes. Thank you team Trek
anthony sharpe
I turned up out of the blue and the staff diagnosed my bike problem and fixed it plus explaining to me exactly what had happened. Couldn’t have been more satisfied
Alastair Ireland
Great service, price and communication from the store
Hans Paulich
Fantastic after care and great that also non trek bikes can be serviced properly.
There is no other shop with so many quality bikes on show.
charlotte swain
a great team at Fox Valley, and quality products that go the extra mile. A lovely spacious store with refreshment facilities, et cetera, smoothing that big decision experience, buying the perfect bike
Alan Hodgson
Fantastic customer care at Trek Fox Valley
Neil Barron
Friendly, knowledgeable and helpful.
Nick Booth
Just collected my new bike from Trek Sheffield. Fabulous experience from start to finish. Received regular updates on the production process from ordering the bike. The handover experience today was made very special - the team took plenty of time to explain everything and show me what was what. I am totally delighted! Thanks everyone!!
Clare Revitt
Friendly, knowledgeable and enthusiastic staff at Trek, Fox Valley, made buying my Trek bike a great experience. Subsequent visits have been equally enjoyable.
Grace Shimwell
Excellent service from the start, they took full details of what the issues were with my daughters bike. They checked it out throughly and found what was causing the problem. It was reasonable priced.
I had visited another bike store. 3 times and they had not taken the time to make sure the bike was safe and working as it should. Thankfully, the mechanic at Trek made sure the bike was safe and working smoothly, enabling my daughter to get back to training
I have now used Trek 3 times for my daughters bike - always excellent service
Cian Thomson
I recently had Trek fit some new bearings on my bike, and I was really impressed with their efficient service. They managed a two-day turnaround, which was just in time for my mountain biking trip to Wales. While they are a bit pricier compared to local shops, the extra cost was worth it since they had all the necessary parts in stock and got the job done quickly. If you need a reliable service, Trek is definitely worth considering!
