Pam Rollinson
Packed full of bikes for every level, clothing, helmets and the all important coffee shop.
Peter T
Great place, great stuff, great service.
keith wild
The bikes are ok. Their website promises drop off collect next day. which is a struggle.
Alan Oliver
Very good when first to check out
e-bikes. Only downside was I should have checked the bike for size before taking it home
Lydia Hopton
Very good, helpful, friendly service
Chris Miller
Good selection of Trek bikes. Quite interested in the Powerfly 7 full sus. They also have a good selection of clothing and safety wear.
Martin Beedle
Great for easy stuff. Not very good when it's a warranty item.
Max Burgin
Not very good at all manager had a go at a member of staff while me as a customer was present. Not all bad,lad called Kieran was great helped me out with what I needed even fitted my parts as there was no mechanic present yet the manager still had a go at him, funny thing is he probably made the most sales they had that day. Great service, terrible manager
Jason Kilner
Had what I needed and good price. Hi to the rudest staff member of any bike shop I have ever frequented. Nice of you to ignore me for around 10 minutes while I stood at your till. Big thanks to the young lad who came across the store to help us. That's why I own a Sonder. Alpkit all the way!!!
Colin Lynch
Brought bike in for new for install and rebuild of brakes, etc.
Work itself was good, but after one ride I noticed that my caliper bolts had not been tightened properly - and one bolt completely missing. If I hadn't noticed, likely the other bolt would have fallen out eventually as well which could have lead to a bad crash.
Not impressed - and had to tighten all 4 bolts up (after replacing one) to make it safe.
david whiteside
Visited on Sunday the 3rd July and was studiously ignore by all staff while they chatted amongst themselves. Tried phoning Monday, early afternoon, but the phone went unanswered.
Interesting business model !!
But when I went back again on the following Wednesday, different staff, different business. Friendly, interested and helpful .... so i bought a bike !!
robert spooner
Called in on my way to Langsett as I needed to replace my Shimano spd cleats.
At £17.99 I now wish I had just returned to Sheffield and used my local bike store where they are for sale at £7.99 !!!
In fact on e-bay they're as little as £4.99 !!!
The staff were pleasant and helpful but my goodness, talk about a rip off.
Lesson learned, I won't be returning.
Robert Carrington
I would not recommend this store. Lynford was especially rude to me, and store manager Harry was nigh on as bad.
I have been unable to get help with 4 month old FX4 due to the horrible attitude of these two. Instead I am having to pay a local bike mechanic to look at an issue on a brand new bike.
I would not give these guys a penny, use a bike store like Butterworths or J E James and don't pay the wages of staff like Lynford and Harry.
Neil Wake
Their website claims 24 hour service times, no need to book. I made a special trip to drop my bike with them today to be told they cannot fit it in for over a week. Staff member was very rude and unapologetic. Spent a lot of money on two bikes from trek in the last year and this is very disappointing !!
Marcus Jones
Went into shop ,asking for a bolt for gen 4 crank ,although probably 20 ebikes in stock ,which could of had bolt removed to help me out ,response was we can order one .Just found it very disappointing,after riding Trek for many years,got feeling umless you were buying new bike not interested at all .
ClaireGreg W
Booked in for a tyre change yesterday. Clearly explained it was a tubeless tyre which I was assured was in stock. 20 minute drive there to find out that they didn't know it was a tubeless! None in stock. Appalling service. Never again. Avoid.
Ben Charlesworth
My experience had such a good start, they were lovely when I walked in looking to purchase a bike. Since then however it had gone down hill, I had to wait for the bike to arrive so I could then get my cycle to work voucher. They never bothered to phone to let me know it had arrived. I phoned and was told it had been there a week. I got my cycle to work voucher and sent it off its now been a month of me phoning them and emailing them to never ever get a response, phoned last week for example and was promised it would be chased up and they would be back in contact. I've heard nothing. I've even had my first payment deducted from my wage to show how long have been waiting.
jon rose
Horrific service. I went in to buy a 2021 slash or remedy. Poor lass didn't have a clue what she was talking about about as helpful as a chocolate teapot. Trek really need to invest in some staff training and a humour course. I'd rather give my 4k to website. Local bike shops mean about online sales but when theres no customer service what do they expect
Rick Jennings
Terrible customer service with a bad attitude too.
We were told to bring my sons Trek Roscoe 7 down on Thursday after calling the shop and been told they could bleed his brakes that day. Once we arrived we were informed in a very rude manner they couldn't do it that day and basically tough luck.
Claire Ohara
Attended today as it said open online... 1 hour drive to be treated at the door with ‘have you got an appointment?’ ... the shop had one customer in the entire thing... we were refused entry to look at a bike I wanted to order but wanted to check sizing ... I get that we have a pandemic but what happened to common sense? The shop was empty and I’m here to spend money... every other shop was open in the shopping centre and was using sensible social distancing measures. I would really advise against coming here, they said no thanks to the best part of £4000 today with an empty shop and three staff to pay for. Odd
