Oliver Scholey
Terrible service fixing my bike! I went to try and ask about why my disk breaks were sticking on. I was met by an incredibly rude man who progressed to belittle me about my attempts to try and diagnose the problem myself. He stated that the break fluid on my wheels was very bad for them, and they'd have to charge extra for deep cleaning, which i said was fine.
To cut a long story short... I've paid 154 pounds for them not to clean my wheel (after scare mongering saying it was critical) and fix the breaks. I didn't receive an itemised list of the works performed on my bike.
When I asked if I had any warranty on the works completed, some plonker there just said 'yeah yeah bring it back, mate.'
Don't bother coming here
Lee Kitching
Rang up shop to enquire about main pivot bearing down by the chain stay for a friend's trek rail 9gx 2022 to be basically told they are too busy to help and couldn't tell me what bearing I needed to many different kinds this is from a main dealer from where the bike was purchased
Nathan Ward
Rude staff and rip off
robert spooner
Called in on my way to Langsett as I needed to replace my Shimano spd cleats.
At £17.99 I now wish I had just returned to Sheffield and used my local bike store where they are for sale at £7.99 !!!
In fact on e-bay they're as little as £4.99 !!!
The staff were pleasant and helpful but my goodness, talk about a rip off.
Lesson learned, I won't be returning.
Robert Carrington
I would not recommend this store. Lynford was especially rude to me, and store manager Harry was nigh on as bad.
I have been unable to get help with 4 month old FX4 due to the horrible attitude of these two. Instead I am having to pay a local bike mechanic to look at an issue on a brand new bike.
I would not give these guys a penny, use a bike store like Butterworths or J E James and don't pay the wages of staff like Lynford and Harry.
Neil Wake
Their website claims 24 hour service times, no need to book. I made a special trip to drop my bike with them today to be told they cannot fit it in for over a week. Staff member was very rude and unapologetic. Spent a lot of money on two bikes from trek in the last year and this is very disappointing !!
Marcus Jones
Went into shop ,asking for a bolt for gen 4 crank ,although probably 20 ebikes in stock ,which could of had bolt removed to help me out ,response was we can order one .Just found it very disappointing,after riding Trek for many years,got feeling umless you were buying new bike not interested at all .
ClaireGreg W
Booked in for a tyre change yesterday. Clearly explained it was a tubeless tyre which I was assured was in stock. 20 minute drive there to find out that they didn't know it was a tubeless! None in stock. Appalling service. Never again. Avoid.
Ben Charlesworth
My experience had such a good start, they were lovely when I walked in looking to purchase a bike. Since then however it had gone down hill, I had to wait for the bike to arrive so I could then get my cycle to work voucher. They never bothered to phone to let me know it had arrived. I phoned and was told it had been there a week. I got my cycle to work voucher and sent it off its now been a month of me phoning them and emailing them to never ever get a response, phoned last week for example and was promised it would be chased up and they would be back in contact. I've heard nothing. I've even had my first payment deducted from my wage to show how long have been waiting.
jon rose
Horrific service. I went in to buy a 2021 slash or remedy. Poor lass didn't have a clue what she was talking about about as helpful as a chocolate teapot. Trek really need to invest in some staff training and a humour course. I'd rather give my 4k to website. Local bike shops mean about online sales but when theres no customer service what do they expect
Rick Jennings
Terrible customer service with a bad attitude too.
We were told to bring my sons Trek Roscoe 7 down on Thursday after calling the shop and been told they could bleed his brakes that day. Once we arrived we were informed in a very rude manner they couldn't do it that day and basically tough luck.
Claire Ohara
Attended today as it said open online... 1 hour drive to be treated at the door with ‘have you got an appointment?’ ... the shop had one customer in the entire thing... we were refused entry to look at a bike I wanted to order but wanted to check sizing ... I get that we have a pandemic but what happened to common sense? The shop was empty and I’m here to spend money... every other shop was open in the shopping centre and was using sensible social distancing measures. I would really advise against coming here, they said no thanks to the best part of £4000 today with an empty shop and three staff to pay for. Odd
Black n Tan
Popped in to see if they could service my brakes.... new oil and clean pistons. Got too much spiel about probably needing new pistons, (possible) and was told it would be well into next week (didn’t look rammed) seemed to have an attitude, and then finally said it would be £50 per hour labour. Absolutely stupid price! I heard they are expensive.... but that’s a p:;; take! I genuinely hope they don’t do enough business, and close
Caroline French
duncan paton
David Griffin
Lee Whittaker
Rich
Jason Pedley
Emily Whitaker
