ClaireGreg W
Booked in for a tyre change yesterday. Clearly explained it was a tubeless tyre which I was assured was in stock. 20 minute drive there to find out that they didn't know it was a tubeless! None in stock. Appalling service. Never again. Avoid.
Ben Charlesworth
My experience had such a good start, they were lovely when I walked in looking to purchase a bike. Since then however it had gone down hill, I had to wait for the bike to arrive so I could then get my cycle to work voucher. They never bothered to phone to let me know it had arrived. I phoned and was told it had been there a week. I got my cycle to work voucher and sent it off its now been a month of me phoning them and emailing them to never ever get a response, phoned last week for example and was promised it would be chased up and they would be back in contact. I've heard nothing. I've even had my first payment deducted from my wage to show how long have been waiting.
jon rose
Horrific service. I went in to buy a 2021 slash or remedy. Poor lass didn't have a clue what she was talking about about as helpful as a chocolate teapot. Trek really need to invest in some staff training and a humour course. I'd rather give my 4k to website. Local bike shops mean about online sales but when theres no customer service what do they expect
Rick Jennings
Terrible customer service with a bad attitude too.
We were told to bring my sons Trek Roscoe 7 down on Thursday after calling the shop and been told they could bleed his brakes that day. Once we arrived we were informed in a very rude manner they couldn't do it that day and basically tough luck.
Claire Ohara
Attended today as it said open online... 1 hour drive to be treated at the door with ‘have you got an appointment?’ ... the shop had one customer in the entire thing... we were refused entry to look at a bike I wanted to order but wanted to check sizing ... I get that we have a pandemic but what happened to common sense? The shop was empty and I’m here to spend money... every other shop was open in the shopping centre and was using sensible social distancing measures. I would really advise against coming here, they said no thanks to the best part of £4000 today with an empty shop and three staff to pay for. Odd
Black n Tan
Popped in to see if they could service my brakes.... new oil and clean pistons. Got too much spiel about probably needing new pistons, (possible) and was told it would be well into next week (didn’t look rammed) seemed to have an attitude, and then finally said it would be £50 per hour labour. Absolutely stupid price! I heard they are expensive.... but that’s a p:;; take! I genuinely hope they don’t do enough business, and close
David Griffin
Lee Whittaker
Rich
Jason Pedley
Emily Whitaker
Chris Calvert
stephen blacksell
Emmet Doyle
Alex Dunse
neil clarkson
John Reid
Catherine Adams
South Yorkshire Mountain biking
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