Lee
First class service from first call to picking up my bike at the shop. Friendly staff and quality products. Have already recommended to friends and will definitely be back.
John Anstie
The staff that I’ve met and dealt with at the Fox Valley store are very helpful, professional and honest. They have served me well for the past six months since I bought a Trek electric bike and had it serviced there. In consequence, even though their prices are generally higher, I am still drawn to the Fox Valley store as my first choice of place to go for accessories and advice.
Mick Cleghorn
Great service from the Sheffield team who provided a quick and comprehensive quote . The work was done on time and they kept the old parts safe for me when i forgot to pick them up . All good
Bartosz Fajerski
I had an amazing experience. The staff was patient and very helpful. They gave me good advice and pointed to the correct equipment while looking for bike accessories. Definitely will come back again! Highly recommended
alpinedancer
Purchased a rear LED. Excellent quality light and the price was better than expected. Can easily pay the same for unbranded lights. Not in the market for a bike as yet but that didn't stop the guys chatting about a bike I was interested in, even though i said it would be a few years. Highly recommend the Store and staff
RickN55
Great store, purchased my Trek Marlin 5 Gen 2 2023 from here a few weeks back on special reduction, not a mark on the bike and it was set up perfectly all brakes and gears worked spot on from the off. Friendly staff would only buy from Trek in the future having bought my other Treks from other stores none of them have been no where near as good as buying direct from Trek. Also had my Marlin 6 Gen 2 wheel fully rebuilt here last weekend with new Shimano hub and spokes, did a top job would only take both my bikes to Trek from now on. Only negative is when you're bike is in for work you have to do a bit of chasing to hear back what is wrong with it and when it is going to be fixed by, but other than that can't fault them, would 100% use again!
Callum Siddons
Absolutely fantastic service always make time to speak and help your out with anything you need would highly recommend. Very honest and not pushy sales
Robert Davies
Excellent staff, especially Harry.
Dave North
the lady that served me was very help and knowledgeable, she had a smile on her face
Terry Hanson
Staff are friendly but not at all pushy.
Good quality products.
Will price match.
Local store.
Kirsty Bolton
Excellent service from Trek at stocks Valley. The guy that helped us pick the bike took time to search for the one we needed and was so helpful from start to finish. Highly recommend the guys at this store
Mark Threlfall
Brilliant staff. Very friendly and extremely knowledgeable!
darren mills
Good team of guys , very helpful,
Highly recommended
Adam Ravat
Fantastic team working at trek. Really helped me make my decision. They will spend the time with you explaining all the options. Special mention to both Lyndford and Harry who looked after me.
I am a proud owner of a Trek Domane
Caroline Newsam
Fab store and staff very helpful and a good range of bikes
Kirk Hardwick
Fantastic customer service and friendly advice
Rob Clifford
Thanks to Linford, Richard & the whole Fox Valley team for absolutely outstanding customer service & professionalism. Sorted me out after a self inflicted issue I had, I can't thank you enough guys, you are a credit to the TREK family
mike stead
Great store and the staff are always willing to go the extra mile to get your bike on the road. I always take my bikes to this store for this reason.
Andrew Thomas
Excellent service from the tech team as always
Joanne Langton
Staff were great, really helpful and the bike is amazing!
