Borgman Reviews
Traci Schuitema
After my car was hit and totaled, I started looking for a good used vehicle to replace it. While we were in Grandville one day, we happened to see Borgman Ford and decided to stop in and look at their used car lot. I’m so glad we did!
We ended up finding a vehicle that was within my budget, and the entire experience was wonderful from start to finish. The staff was incredibly friendly, helpful, and knowledgeable. The sales representative we worked with made the process easy and enjoyable, and never made us feel pressured.
I ended up purchasing the car that day and was able to drive it off the lot in a surprisingly short amount of time. The whole process was incredibly smooth and efficient. Before we left, the car was detailed and the tank was filled, which was such a nice finishing touch.
After dealing with the stress of an accident, insurance, and having my car totaled, I was honestly relieved to finally find a vehicle I loved—and even more grateful that Borgman made the transition into my new car so easy.
We are very happy with our purchase and with our overall experience at Borgman Ford. I truly appreciate how friendly, professional, and efficient everyone was. I would definitely recommend them to anyone looking for a positive and hassle-free car-buying experience!
Dianne Ruth Hendricks
I just purchased my vehicle from Brandon B at Borgman. It was a wonderful experience. I feel he was very honest. I already knew what I wanted, so he did not have to ‘sell’ me on the vehicle, but he did pressure me to upgrade or anything. I really enjoyed dealing with him and the rest of the team at Borgman.
Dianna Valentine
I had a great experience at Borgman Mazda in Grandville while shopping for my car. Jon showed me a wide range of cars which I was interested in so I could narrow down which one would work best.
Jon worked the numbers and showed me the best options on paper. I am extremely happy with my new purchase!!
Shivansh Mahay
Just bought a brand new 2026 Mazda CX-5 at Borgman Mazda dealership and we couldn’t be happier with our decision. We would like to express our gratitude to the salesperson, Ethan Post, who made our car purchasing process a breeze!
Ethan is very knowledgeable, polite, and extremely helpful. Ethan answered all of our questions, resolved all our concerns, and was patient enough to help us with each little detail that we found important. We really appreciate how much effort he put in order to make us comfortable and happy with our choice!
Ethan is the best salesperson out there and we strongly recommend you to ask for him when visiting Borgman Mazda dealership.
Matthew Lake
Home of the "Red Coats". Need I say more?
Brenda Thomas
Good experience all the way
John Italiano
Jake Brouwer at Borgman Ford has been great to work with. Professional, knowledgable, and client centered.
John Schwalm
Great service! Very Friendly! Personable!
aaron Michael
Justin Schipper in Sales and Jeremy Christian were both great to work with and very professional. Took care of me
walter carter
Great service. Got me in and out fast night, drop off is very helpful feature. Serivice is fast and friendly
Bernadette Allen
I recently bought a car at Borgman Ford and worked with Nic.I bought my 2017 Escape at Borgman and wanted to work with Borgman again. Nic helped us, got me into the perfect car. Thanks for your help!
yihua huwideman
Logan is the best salesman, he’s very professional and considerate. Helping us got the dream car, totally recommend anyone who needs a new vehicle. He’s the right guy for you!
Steven Hu-Wideman
We had a fabulous experience with Logan at Borgman! He was super communicative and answered every question we had while making sure we all had all of the info we needed about our new vehicle. Very easy to work with, not pushy, and friendly. Highly recommend getting your next vehicle here!
Mara Fenton
I love the personal service that this family owned dealership offers! Caleb was a delight to work with and made the purchase of my new Mazda CX50 Hybrid so easy! He is a great communicator and offered answers to questions in a way that was easy to understand. Would highly recommend Borgman AND Caleb!
Elizabeth Harloff
After the nightmare we dealt with at Elvis Auto in Cutlerville, we will 100000% be taking our Bronco back to Borgman Ford for any services! We worked with service advisor, AJ, who ensured the correct thing will be fixed (which ended up being a cracked head gasket, so a whole new engine). They stayed in touch regarding when they would get the parts, delays, etc. and guaranteed our vehicle was good to go before parting ways. They even delivered it back to us, which was super convenient. :-)
Samantha Jaggassar
Logan made searching for and buying a new vehicle a breeze! Very knowledgeable and friendly!
Brian Jaggassar
Logan was great and very helpful from start to finish. Answered all questions professionally. Provided test drives and no pressure at all. Very friendly.
Leah Nicholson
Had a terrific experience buying our used Mazda.
Mat Nicholson
Caleb was great to work with. Recommend highly.
Lillian Campbell
Super helpful, made the process painless and easy. Had just what we were looking for. They also helped get our trade in value for the car super quick. Thank you so much for your help Caleb!
Aaron Campbell
Great experience. No pressure. Explained everything in detail. Signing was easy. Gace great value in trade. Caleb was terrific and great to work with.
Kurtis Rainsberger
The staff at Borgman Mazda were extremely friendly and accommodating in helping me order the exact vehicle that I was looking for. Ethan was super helpful in walking me through the process from start to finish and I highly recommend working with him in purchasing a new vehicle!
Rose Freel
Logan was so helpful and found me the exact vehicle I was looking for! Thanks for the amazing service!
Chris B
Logan was very helpful in finding my wife the right vehicle to fit our family’s needs. Thanks Logan!
jerry vandewege
Very good experience, no sales pressure, great communication. Very helpful in getting us up to speed with the latest vehicle technology.
Hunter Benson
Had a great experience with Ethan Post on Saturday to purchase my new truck! We were in and out in 3 hours to finalize the sale and everything was done seamlessly and with even better customer service. My wife purchased a vehicle back in April with Caleb V. And from now on, we will refer anyone looking for a vehicle to this place! The guys don’t skip a beat!
Bart Z
Just picked up my custom ordered F-150 and couldn't be happier with the whole experience. Nick, my sales guy, was helpful, informed and responsive without being pushy at all. Thanks Nick and Borgman!
Amy Jess
Ethan was super personable and a great help at finding us the car we wanted! Five star service
Sara Baylor
Saved our family camping weekend!!!! We were stranded and they got us in immediately and accommodated our family including 2 young children and 2 dogs in the waiting room! Best experience we have ever had at a Ford dealership anywhere!!! Thank you Jeremy for your exceptional service and hospitality and Jacob for your service and timely repair!!
Tom Hosteter
Bergman Ford Service Department was outstanding to work with. Their staff was very professional and knowledgeable. It was a pleasure to work with them. The Service Manager went above and beyond to make sure I was happy.
Nathan Carr
I bought a 2026 Mazda CX-50 from Borgman and Ethan Post was my salesman. he was kind, patient, and helpful throughout the entire process. He made sure I had everything I needed to finalize the purchase and never made me feel pressured. I would definitely recommend Borgman and Ethan to anyone looking for a vehicle.
Shane Williams
Bought a new Car. Great service. Logan was a great help. Made everything easy and extremely helpful with all my questions and concerns. Definitely recommend if you're looking to buy or lease a new car.
Megan D
Thanks Jon!
Brian D
Straightforward dealership selling new and used Mazda vehicles, plus offering repairs, detailing and servicing. Jon was great to work with.
Jennifer Trafford
Jon Harwood made the buying process seamless. Thank you Jon, for taking care of my family!
Megan
Jon h is the BEST! I needed a quick, drama free lease and he hooked us up! Met us in the lot, so friendly! Most of our paperwork was done online and texted me for communication bc it was easier for me. Thanks Jon!!
carol molinari
Fantastic working with Logan. I will definitely recommend others also to work with him.
DJ
I stopped in with no appointment to Borgman with a fleet company truck department, Kalin Jack the service advisor along with a few crew members had my truck on a lift in the air and diagnosed bad water pump within 10-15 min. Then he went above/beyond due to myself living 1hr away he checked with another department to see if they had any loaner vehicles, after a few min he pulled a beautiful looking f-150 loaner to use until the repair will be done which if all things go well tomorrow 7/21/26 will be picking truck back up. Thanks Kalin (and George) for making this a great painless experience.
Sherry Scheffler
Commercial service under Kalin Jack is superb! Kalin always goes above and beyond regarding all service needs and is excellent at answering all your questions. Highly recommend!!
I go to Borgman and will continue to go to Borgman because of Kalin.
Rodrigo “Rod” Pimentel
Got a good deal on a new Mazda. Salesperson, Jon, was a straight shooter and didn’t push. Gave us the answers we needed to make our decision and we got a good price out the door.
James
Stephanie and Christina, outstanding customer service not only are the parts guys top-notch the girls that work in the back go above and beyond for their customers great doing business with them thank you guys. Colt went out of his way as well outstanding customer service above and beyond that’s kind Of Service that keeps us coming back
Cierra Guay
Ethan was an amazing. 10/10 fsfs. Definitely recommend asking for him when getting a car. Super easy person to talk to and super fun!!!!
Terry Dodds
*****This review is for the Ford service department*****
I recently brought my 2018 Ford Fusion to Borgman Ford to diagnose a misfire that I had been unable to resolve on my own. Unfortunately, the diagnosis confirmed that my 1.5L EcoBoost engine had the well-known coolant intrusion issue and would need to be replaced.
My service advisor, Kevin Oxton, was excellent throughout the process. He provided a detailed estimate for installing a brand-new Ford engine and answered all of my questions. While I could have gone with an independent shop and a used engine, I felt more comfortable having Borgman install a new engine with the updated design. They also provided me with a loaner vehicle during the repair, which made the situation much less stressful.
The repair itself had a couple of unexpected setbacks. The first replacement engine developed a knock during the final road test, so Borgman had to work with Ford to obtain another engine. While this extended the repair time, I appreciate that they caught the problem before returning the vehicle to me rather than sending me home with a defective engine.
When I picked up my car after the second engine installation, I discovered that the air conditioning was no longer working, even though it had been operating perfectly when I dropped the vehicle off. I brought this to the attention of Kevin and Service Manager Kirt. Initially, the issue was believed to be a leaking A/C condenser, but I respectfully explained that the timing didn't make sense and asked if they would please take another look. To their credit, neither Kevin nor Kirt dismissed my concerns. They agreed to recheck the system, and just a couple of hours later they called to let me know the A/C was working properly and the vehicle was ready. I truly appreciated that they listened, stood behind their work, and took the time to make things right.
No repair of this magnitude is perfect, especially when unexpected issues arise, but what matters to me is how a dealership responds when something doesn't go according to plan. Kevin kept me informed throughout the process, Kirt was willing to listen to my concerns, and in the end they delivered a vehicle that has been running great.
I've trusted Borgman Ford for service on several occasions, and this experience reinforced why I'll continue bringing my vehicles there for major repairs. Thank you to Kevin, Kirt, and the technicians for standing behind your work and making sure everything was right before sending me on my way.
Zach Faull
A few months ago we bought our second cx-5 from Borgman and the next day referred my parents to buy a new cx-5 as well. We have gotten service here for they last few years and have never had a bad experience.
Jon Schuberg
Finally bought my dream truck. Thanks to Borgman Ford for helping make it a reality!
Thomas Meisch
Had the parts I needed and were thrown to verify they were the correct parts for my vehicle easy to get to very happy with my experience
Ed de Vries
Work done on time as promised
Lorae Richards
Nick Antuma at Borgman Ford was so helpful and super down to earth. Hands down had the best experience buying my new Ford Bronco.
Yanyi Zhang
Jon is one of the best dealers I have worked with. He is knowledgeable, understands what customers want to know, and provides helpful advice throughout the process. He also offered me a very fair price on the vehicle I wanted to purchase. Borgman Mazda is a great place to buy a car, and Jon is a friendly and trustworthy person to work with.
Haolan Xu
Jon is a very good dealer to work with. He is knowledgeable, patient, and always willing to answer our questions with helpful advice. He also offered us a fair price for the car we wanted to purchase. Overall, it was a pleasant experience, and Jon is a nice person to do business with.