Borgman Reviews

Cleon Grinage
Nice place, friendly salespeople.
cody kuhlman
Drove from Minnesota to Borgman Ford for a used truck. From first contact with sales rep Jim V everything was great. Very smooth and very clear on information also a huge thanks to there sale manager Peter for helping out with the sale . Highly recommend Borgman Ford for your next vehicle purchase !!!
Alesha Kuhlman
We drove from Minnesota to Borgman Ford for a truck! Since the moment we started communicated with Jim VanLierop, he was on top of everything, quick to respond and very helpful to answer any questions! When we arrived, the business was clean and EVERYONE was friendly! We worked with Jim and Peter Arends, who were amazing and accommodating!! Then working with Brandon C, in finance, he got us a killer rate and had our paperwork ready to go! Seriously, one of the best dealerships we have worked with! Thank you Borgman Ford for your superior customer service!!! HIGHLY RECOMMEND!!
Samantha Snellink
Our first experience with Borgman has been with the auto body shop after our vehicle had significant damage to it. Where our insurance company failed us in customer service, John and his team in the auto body shop went above and beyond for us. We've had experience with several other dealerships in the area and Borgman went above and beyond any other experience we have had. I am beyond impressed with John and his team. Thank you Borgman! You have just earned a customer!
Jordan Wilson
Stopped in for a core return and the person at the parts counter was extremely friendly and helpful with my questions.
Dawn Harrison
Went here just looking for a vehicle for a new driver that wasn't going to break the bank. Found a truck that was perfect and within the week of Christmas we had the truck. No hassle, no worries. Just super friendly professional people. Will go again for the next car.
Faye Mus
I just purchased a Bronco Sport Badlands. They should have named it Bad@$$ because it is. I ordered the Bronco and Ford kept me in the loop as for when it was being built and shipped. I have dealt with Borgman Ford for years. Especially Bernie L. Bernie is my go to guy when ever anyone in my friends and family circle needs a car it's always Borgman and Bernie first. Used or new he does the job. I have always had great service and have been treated very well by Borgman and will continue to work with them in the future.
Alexi Jo
Mike and Brandon helped me get a car two days before Christmas! They even waited at the end of the day for me, which is amazing! Very happy with my experience. It was seriously so much easier and quicker than any other dealer I’ve been too, and this is my first time financing! Very happy with this dealer.
Sarah Wallen
Quick effeciant service
Angie Boonstra
I went to Borgman Ford after having done my homework. I knew what my current vehicle was worth & had my pre approval financing in place. I wanted to drive a “new to me” used vehicle. After calling ahead and setting up an appointment to test drive the vehicle I was interested in….I was met at the dealership by Jim VanLierop. From the moment I arrived I was treated with respect and a no pressure atmosphere. Everyone, including the Manager Frank, made this process the BEST USED CAR EXPERIENCE EVER! I was given top dollar for my trade in, ended up financing with a credit union they advised with a lower interest rate and the new vehicle I purchased was UNDER Kelly Blue Book. But more importantly I felt an honesty and transparency with this business! It’s what a family owned business was like 40 years ago! Priceless in this day and age. If you’re in the market for a used vehicle stop in and ask for Jim VanLierop at Borgman Ford…you will be in great hands start to finish at this dealership I promise.
Paul Allison
I went in to try and get parts for my car, the parts department was helpful and provided me a list of part numbers since they did not have the parts in stock.
Robert Jensen
My new 2021 Ford Edge was available when promised and with a full tank of gas. Skip did a GREAT job throughout the vehicle selection and sale process. He was always quick to get back to me with answer to my questions.
Jo-C Coleman
Mazda Borgman is ALWAYS great service with great customer service. We've been customers for over two decades with our Mazdas. We've never had any complaints. Just simple great service! Their remodeled are is fantastic!!! Fancy!! :)
Steven Waters
We purchased a used Honda CR-V from Borgman Ford a few weeks ago Our salesman, Billy Firn, was very attentive and communicative during the entire buying process. His honesty and openness each step of the way gave us confidence in purchasing from this dealer.
Brent Maring
Always the best sales, service and support. We have purchased numerous vehicles from Borgman over the years.
Don Southorn
Leased my third truck from Borgman and they always Have done everything I asked and more. I will not go anywhere else. Nick and Geoff are awesome!!!
Max Leonard
I just purchased a new F150 Super crew and traded in the 2020 Ford Edge that I purchased a year ago. I have always driven a Ford truck for more than 45 years. I thought that at my upcoming retirement I would give up the idea that I needed a Ford truck for my personal needs. It only took a year without my truck that I know I needed to have my truck back. The Borgman Ford Team worked with me to make it happen and I now a very happy Ford F150 owner again.
TC 594
Had to bring my car in for servicing and Ernesto and the service team did an amazing job of getting the problem solved and keeping me updated with the progress and potential issues. The repair ended up being covered by a recall and they even worked to get the other outstanding recalls on my vehicle taken care of. Very thankful for the quick turnaround time and professionalism.
Matthew Leonard
Purchased a new 2021 F150 with Curt Vanderwall this week. Super smooth transaction from start to finish. Ordered it in July and was kept apprised of the progress of the order from start to finish. Closing paperwork was quick and easy. Curt did a great job of walking me through the new features of Ford Pass app and everything new that is offered. 5star service. Thank you!
David Becker
I needed Service work done on my F-150 in a hurry. It was a last minute kind of thing on a Friday afternoon and I reached out to Borgman asking for help. They went above and beyond to work me into the schedule and had me fixed and back on the road in an hour. I have never been here before and the vehicle was not purchased here. They didn't have to help me...it was truly not their problem. However, they went above and beyond and I am forever grateful! I recommend going to them for ALL your Service needs as their attention to Customer Satisfaction is impeccable! Thanks again Borgman Ford Service Team!
Brian Reed
Very Good....Jake Brower was awesome!
John Umphrey
My wife & I worked with Mike & Paul and both were incredible. The best car buying experience we've ever had. We highly recommend them.
Al Kach
Borgman Ford just received a trade in of this 2019 Chevy 1500 and I worked out a fast deal with Bernie and Sales Manager so there was minimal costs added. Great People to work with and Highly Recommended.
Alan Himelhoch
I spent a long time trying to find my next car and then had to scramble because almost everything on dealers' lots were spoken for. I had already spoken to Borgman at the start of my search and they provided much helpful information. Later, Ford started making my model with the exact features and color I wanted and only found a few already on order in the state. Surprise, surprise, Borgman had ordered one of them and I stopped my search and was happy to give them my business. The transaction couldn't have gone smoother, Nick and his associates made it seamless, even though I was across the state. Thank you Borgman!
Rob Hurd
Best place to buy a Ford or Mazda! Excellent customer service!!
Sophie Roerick
Bought a 2007 Chrysler 300 from there a couple weeks ago, and Paul was awesome!! He was super helpful and honest, answered all of my questions, and got us a great deal! It's a great car and I highly recommend everyone to go here!
Thomas Nyhuis
We broke down on I-96 and M-6 on Saturday just before noon. We were able to get the tow service to take our Ford F-150 and travel trailer to Borgman Ford. Being Saturday afternoon, before we were able to get the truck there, no technicians were available to check out what our problem was but Adrian assured me that they would get it Monday morning. Adrian called Monday morning to tell me that the high pressure fuel pump needed to be replaced but the pump had to be shipped in from Tennessee which could take 2-3 days. Expected completion day would be the following Monday and gave me an estimated cost of $1600.00. Well today, Friday at noon, I got a call that the truck was ready for pickup. It was a two hour drive for me to get up there to pick up the truck and the best news it was $400.00 less than the estimated cost. Those are the surprises I like to get when it come to auto repairs. Thank you Borgman Ford for your customer service, your quick turnaround time and working with us from long distance.
Mallory Heldt
I have been to no less than 5 Ford dealerships in the Grand Rapids area, looking for one where the workers were competent, interested in helping me and willing to do their job. Finally found one! Ernesto took great care of me and my car. He communicated clearly my issues and the solutions. He kept me informed when the parts were put on back order and got me in ASAP. A bit pricey for labor but worth it considering the nightmare I avoided working with people doing less than the minimum.
Gordon Richardson
Had a small leak in trans hose, they got me in same day ( I just showed up at 7 am) and had fixed in a couple hours Absolutely great service this the second time they have helped me out in the last month. Can't thank Johnathan Bozma and Ashley enough for their help
Brian Rampenthal
Service department was great! Nice and friendly. Repairs done timely!
Jon Anderson
I was able to setup most of the negotiating and other aspects remotely and was in and out in less than an hour. Friendly staff, very responsive, and professional. Highly recommend this dealership.
Mike Middleton
Just had an oil change but it went very quickly. Nice people there.
Doug Birkey
Laura did a great job helping my wife and I purchase our car this past weekend. We bought from her because we could tell she honestly cares about her customers. Thank you Laura for making our experience a great one, and we are enjoying our new to us mustang!
Tamra Keen
Chris is Great.
Jason Blubaugh
Tod Tobin was excellent in communicating the delivery date of my new truck. Rod was also very thorough going through my new truck with me to ensure I knew all the futures.
Cait Green
Fast and friendly.
Duane Sikkema
I always bring my car to the Quick Lane for all scheduled maintenance. They always complete the work to a very high standard.
Robert Gulley
Paul was awesome to work with! Called in the morning and left with the vehicle and deal I was happy with by noon.
Dustin Bowman
Great Staff. I worked with Brandon and their Finance Manager Frank. Brandon was able to get me approved for the truck I truly wanted. They went far above and beyond expectation with no dealership pressure to buy. Both were very personable and built a loyal customer
d_page
Matt Cameron was very helpful finding the right vehicle for me and the whole process was smooth and easy. I would encourage anyone looking for a new ride to check out Borgman. Easily the best experience I've had at a dealership. Loving my Mazda CX-5!
David LeGault
Favorite place to get a car, and have come back again and again. Nice people and super easy to work with.
Kellee Lawson
Brandon and Frank sold me two cars in the last two months and were amazing!!! They really cared and listened and got me into my dream car!!!!! Amazing customer service and patience with me!!!!!
Janelle Dalstra
I’d like to let others know, my husband and I found a remarkable sales associate with Jim VanLierop, we are tuff customers, considering our sales backgrounds. The day we set out to purchase a knew vehicle, it had been 14 years. So sticker shock was the first obstacle Jim had to overcome. We also both have 50 or so years together in sales, so we could see through anyone who would attempt to be less than honest with their approach. Jim didn’t know anything about us, but I can assure you he earned our respect, treating us like one of his family. Jim Van Lierop couldn’t have done a better job at making us feel special and at peace with the choice we made. Thank you Jim for choosing to be one of the best sales associates we know!. We will see you again if we should ever need to buy a car, plus we’ll be sure to refer you to our family in their car purchases.
James Van
Excellent customer service! The body shop personnel were extremely helpful when my daughters car was in an accident. Top notched dealer in every department! I would highly recommend them for all of your automotive needs.
William Peterson
More efficient this time!
Dennis Uebele
Skip sold me a car and he was great. He answered all my questions. He explained everything that I needed to know. He’s always friendly. He always did what he said he would do. I would recommend him to anyone. I would never hesitate to buy another vehicle from him.
Angelo Flynn
I enjoy visiting the Borgman dealership. They have vehicles for everyone, and everyones price point. Especially during this time of vehicle sales. I recommend Justin (Skip) solid salesman to work with. Has your best intrest in mind.
J Bird
Kip is the best. He got me such an awesome deal on my new car and he was such a pleasure to work with. Everyone at this dealership goes above and beyond to help you out and I would recommend them to anyone.
John Whitt
John and the boys always do a great job. The paint match is exceptional
Amanda Harris
Great service by Adrian. Would recommend. I'll be doing any and all service here in the future