Borgman Reviews

Mallory Heldt
I have been to no less than 5 Ford dealerships in the Grand Rapids area, looking for one where the workers were competent, interested in helping me and willing to do their job. Finally found one! Ernesto took great care of me and my car. He communicated clearly my issues and the solutions. He kept me informed when the parts were put on back order and got me in ASAP. A bit pricey for labor but worth it considering the nightmare I avoided working with people doing less than the minimum.
Gordon Richardson
Had a small leak in trans hose, they got me in same day ( I just showed up at 7 am) and had fixed in a couple hours Absolutely great service this the second time they have helped me out in the last month. Can't thank Johnathan Bozma and Ashley enough for their help
Brian Rampenthal
Service department was great! Nice and friendly. Repairs done timely!
Jon Anderson
I was able to setup most of the negotiating and other aspects remotely and was in and out in less than an hour. Friendly staff, very responsive, and professional. Highly recommend this dealership.
Mike Middleton
Just had an oil change but it went very quickly. Nice people there.
Doug Birkey
Laura did a great job helping my wife and I purchase our car this past weekend. We bought from her because we could tell she honestly cares about her customers. Thank you Laura for making our experience a great one, and we are enjoying our new to us mustang!
Tamra Keen
Chris is Great.
Jason Blubaugh
Tod Tobin was excellent in communicating the delivery date of my new truck. Rod was also very thorough going through my new truck with me to ensure I knew all the futures.
Cait Green
Fast and friendly.
Duane Sikkema
I always bring my car to the Quick Lane for all scheduled maintenance. They always complete the work to a very high standard.
Robert Gulley
Paul was awesome to work with! Called in the morning and left with the vehicle and deal I was happy with by noon.
Dustin Bowman
Great Staff. I worked with Brandon and their Finance Manager Frank. Brandon was able to get me approved for the truck I truly wanted. They went far above and beyond expectation with no dealership pressure to buy. Both were very personable and built a loyal customer
d_page
Matt Cameron was very helpful finding the right vehicle for me and the whole process was smooth and easy. I would encourage anyone looking for a new ride to check out Borgman. Easily the best experience I've had at a dealership. Loving my Mazda CX-5!
David LeGault
Favorite place to get a car, and have come back again and again. Nice people and super easy to work with.
Kellee Lawson
Brandon and Frank sold me two cars in the last two months and were amazing!!! They really cared and listened and got me into my dream car!!!!! Amazing customer service and patience with me!!!!!
Janelle Dalstra
I’d like to let others know, my husband and I found a remarkable sales associate with Jim VanLierop, we are tuff customers, considering our sales backgrounds. The day we set out to purchase a knew vehicle, it had been 14 years. So sticker shock was the first obstacle Jim had to overcome. We also both have 50 or so years together in sales, so we could see through anyone who would attempt to be less than honest with their approach. Jim didn’t know anything about us, but I can assure you he earned our respect, treating us like one of his family. Jim Van Lierop couldn’t have done a better job at making us feel special and at peace with the choice we made. Thank you Jim for choosing to be one of the best sales associates we know!. We will see you again if we should ever need to buy a car, plus we’ll be sure to refer you to our family in their car purchases.
James Van
Excellent customer service! The body shop personnel were extremely helpful when my daughters car was in an accident. Top notched dealer in every department! I would highly recommend them for all of your automotive needs.
William Peterson
More efficient this time!
Dennis Uebele
Skip sold me a car and he was great. He answered all my questions. He explained everything that I needed to know. He’s always friendly. He always did what he said he would do. I would recommend him to anyone. I would never hesitate to buy another vehicle from him.
Angelo Flynn
I enjoy visiting the Borgman dealership. They have vehicles for everyone, and everyones price point. Especially during this time of vehicle sales. I recommend Justin (Skip) solid salesman to work with. Has your best intrest in mind.
J Bird
Kip is the best. He got me such an awesome deal on my new car and he was such a pleasure to work with. Everyone at this dealership goes above and beyond to help you out and I would recommend them to anyone.
John Whitt
John and the boys always do a great job. The paint match is exceptional
Amanda Harris
Great service by Adrian. Would recommend. I'll be doing any and all service here in the future
Jacob Cipcic
Great parts service. Ordered online but got the wrong part. The salesperson helped me get the right part ordered and was very nice.
fugax2004
Brandon exenplified a true sales guy who is concerned with the potential buyer. I scheduled a test drive on a vehicle today and even though he wasn’t the sales person on that account he gladly helped me get to test drive the RS. No baiting or trying to let the buyer commit. Had a good experience.
Eevan Elling
Brandon was very helpful in helping me figure out a vehicle. The one I was interested in got sold prior to me getting to the dealership, but I ended up leaving with something even better.
Brandon Gohsman
At age 50, this is the first interaction I've had with a dealership who would not let me test drive the vehicle until they performed service on the suspension. My prior experiences involved purchasing a used vehicle and then immediately having to pay to have that work done myself. At 10 years old and over 100,000 miles, it isn't perfect. But I was surprised and impressed by the amount of work Borgman insisted on doing prior to handing over the keys. For about a week, during that process, I worked remotely with the dealership to get all of the paperwork in place, leading up to actually picking it up. By the time I picked it up, it took less than 30 minutes to get in and out, which is also the fastest I have ever completed a purchase/trade-in. This was the most positive experience I've had interacting with a dealership. I would recommend them when purchasing a used vehicle and I plan on returning with my vehicle for regular service. Thanks Curt!
Jeff Polaczyk
Great dealer and salesman (Nick Antuma). Recommend Nick for sure. Low pressure. Got things done ASAP. Very good.
Barbara Stoffer
I had a great experience buying a used car at Borgman. Jonathon Levanduski was a pleasure to work with. He tuned right into what I was looking for and kept at it until he found exactly what I wanted. I got a fair price, a great warranty and I LOVE my new (used) car!
Howard Sterenberg
The experience was very good.
Rich Clark
Just bought a 2009 Wrangler from Borgman that I absolutely love. The whole process was smooth and easy. Nick Antuma was fantastic to work with, and I’ll be seeking him out with my next purchase. Brandon was also great and knowledgeable, he even got me an interest rate way better than my personal bank.
Lake Michigan
Loving my 2020 Ford Escape. Love its exceleration, how it handles, and all the interior & exterior features. A great looking car too. I'd absolutely purchase it again.
Chaos III
(for service department) I had an emergency electrical issue on a Saturday in my older Ranger and on impulse, chose to hit Borgman's service. Super friendly, very helpful and was able to get my truck in quickly. The part was in stock and someone could work on it. Was only there for a couple hours but it was time well spent.
Sharla G
I would like to give a big thank you to Zech!! I really appreciate you helping me find my new suv! I absolutely love it!!
Ryan Elwell
I would highly recommend Brandon (pre-owned salesman) to help find your next vehicle. By far, this was the best sales experience. Brandon, exemplified what customer service should be. Low pressure, knowledgeable, went beyond final sale to make sure we were happy with our purchase. He also made sure the vehicle we purchased was right for us and did not sway us to something just for the sale. The only difficult part was waiting in line for him. He always had a customer. In my book, that's a good problem to have.
Brett VanTil
Better pricing and quality of service for my Mazda CX-5. I cross town to use them.
Mike Mentzer
Great people very friendly and helpful
Karen Walstra
After having a less desirable experience at a different local Ford dealer, I have been very pleased by my experience at Borgman. They don't try to sell me things I don't need, and they are fairly efficient. I will be back.
david spencer
They have everything for Ford's
Charis Larson
I highly recommend working with Borgman Ford Mazda and ask for Skip! He was not pushy but rather knowledgeable, helpful and a great communicator. The day we purchased the vehicle we were out in less than an hour.
Baseball Skiing
This place is an amazing dealership! I went there to get my first car and was helped by Brandon W. He was super nice and was very patient while I selected my car and was incredibly helpful. I definitely will be buying another car from him in the future!!
Ronn McCarrick
Had a great, no pressure, positive experience buying from Borgman Mazda.
Jodie Gardner
My 62 year old mom needed a car and she can be a handful. Johnathan helped us and handled her very well. I was very very happy
Rachael Dodge
I used the auto body shop after an accident I was in. My car looks great after the repairs and the guys in the office were really great to work with. They gave me a loaner car during repairs and got the work done quickly.