I had an outstanding experience at this Trek shop! Jim and Craig went above and beyond to help me find the perfect bike within my budget. They were incredibly knowledgeable, guiding me through the entire process, from selecting the right model to making sure I got the right size. Both were super friendly and patient, answering all my questions and ensuring I was comfortable with my choice. When my new bike arrived, they made sure everything was set up perfectly, and I was able to test drive it to ensure it was a great fit. They even helped load the bike into my car afterward. Their customer service is truly exceptional, and I highly recommend this branch to anyone looking for a new bike!