4.9 rating out of 173 reviews
Stephanie Wei
What a great store! We were driving by and needed an upgrade for our child. We were promptly helped in picking the right size bike and they have an easy to see measuring chart. They adjusted everything and put the kickstand on for us and wheeled it out and helped us get in our car. The service at this store is like how service in stores should be! Highly recommend.
Danny M
I called today and spoke with Mike; from the moment he answered the phone until I checked out, it was a wonderful experience. He accommodated me with same-day service and exceeded my expectations. I would also like to add that the staff at the store were incredibly welcoming and ensured I received excellent care.
Abhishek Bisht
Ricky and Mike were outstanding in helping me select the perfect bike for my needs. Their knowledge, patience, and attentiveness made the decision process both enjoyable and informative. They took the time to understand exactly what I was looking for, explained the differences between various models, and never pressured me into a quick decision.
Staff members like Ricky and Mike are what make your shop stand out from the competition.
Steve Ghantous
My go to place for my Two high end road bikes, gravel bike and fatty. Gravel bike was a mess, took it in Tuesday pick it up on Thursday, and in great working order for the weekend.
Paulina Sim
The folks at this location are amazing. Great knowledge, great customer service. Will be returning there for sure!
Stephanie Bedasse
Helpful and knowledgeable staff. Provided great recommendations for bikes.
Mohammed Salman
Laurindo Godinho
I've been a Trek customer for some time now but just recently I was shown appreciation by Ricky str mgr at the Vaughan location after being a customer at various GTA locations. My MTB helmet just had comedic issues and the helmet was replaced for a new model. Excellent customer service and knowledge. All employees experienced and willing to help and have been there since day one unlike other locations. Thanks TREK.
Ken Mak
Good service, good staff,
Service is beyond my expectations,
Ron
I finally got out to ride my brand new Emonda SL5 I bought from Vaughan Trek on sale, just after Christmas 2022. I am so excited this bike is everything I read about and more. I'm super happy the best bike I have ever owned hands down. I would like to give a shout out to the entire staff Peter, Ricky, Enzo and Juan to name a few. These gentlemen are all great at what they do provide unmatched customer service, for this reason this is my go to store for anything bicycle related I need. I always leave this store with a smile, I got all I needed here during the winter in preparation for a super cycling season this summer. Please continue to do what you guys do here, I recommend this store to anyone looking not only for great bikes and accessories but for their best customer service experience ever!!