Marc Glassman
What truly excellent customer service. Allison was knowledgeable, super friendly and made my purchase a very pleasurable experience. Thank you.
George Servanis
Excellent customer service
Joe Giuliani
Great bikes and service
Mike V
Amazing team, expert knowledge and advice. Always looked after at this store.
Aria Morton
Amazing, Amazing, Amazing customer service. Staff are absolutely lovely and so genuine in providing helpful advice and suggestions. These guys just love their bikes and it shows in the way they treat their customers, could not recommend more!
Russell Kennedy
Trek staff were professional, knowledgeable and efficient on servicing my Orbea Wild e-bike.
The costs were more than reasonable and the bike operated flawlessly.
Thank you Ali for all the help and care you gave which made the process run smoothly.
Robert “RG” Giaquinta
Super friendly staff and lovely to assist and help in anyway. Would be confident in purchasing from this store.
Raquel
The primary reason for me in choosing to buy from Trek than any other competitors was the superior standard of service we received from Allison (Alli) at the Maribyrnong store. From her friendliness, to her patience, her degree of product knowledge, willingness and ability to answer questions, and the incredible way she communicated with and engaged my child in supporting him to make the right decision in buying his first 'real' bike and how to look after it. She was incredible and is frankly an asset to the store and the brand alike and we are very grateful for her guidance and assistance. Would not hesitate to recommend Trek Maribyrnong for any of your biking needs.
Jeff Wakeling
Alex was very helpful in finding the right product for my Trek Checkpoint and arranging for my son to collect. Thank you.
Andrew Sallabanks
Ally and Colin were legends and found the part I was looking for.
Brock Williams
Both Howie and Ally were huge helps with an issue of my bike that I had no idea about. Not only did they fix it but they explained it thoroughly too. I can't recommend them enough. Friendly, polite, knowledgeable and patient. Thanks a lot guys!
LEE Barron
I just popped into the shop on a whim to see if I could get something I had been looking for, for a few months. The customer service was the best I received all day, and it was a long day of shopping. I got what I wanted and for a very good price.
Chau Tran
Friendly customer services, products available for pick up right away, highly recommeded to everyone.
Jason Quinn
I just moved back to Melbourne and popped into the 99bikes store around the corner from Trek, as this was the one I knew. Despite calling and checking prior they could provide the service I requested, I arrived to an unfriendly young fella who gave the opposite advice to his colleague on the phone and said he couldn't (wouldn't) help. So a quick google search led me to Trek just around the corner. I turned up, and immediately was provided amazing service by Ally who went over and above helping me get a baby seat fitted to an electric bike. She price matched the other store, without me even asking and the service guys had the bike on the road within a few hours, which my 1 year old daughter greatly appreciated. Couldn't recommend highly enough.
Texan
Bikes are great and appealing for youngsters.
Simon and Gus were absolutely fan-bloody-tastic, couldn’t do enough for us
Highly recommend them to anyone!
Texan
After a long and arduous process of purchasing the right bike for my 13 yo son we came across Simon Willert at Trek Maribyrnong and I cannot speak highly enough of him.
A few descriptions come to mind:
Helpful, amazing knowledge, kind, friendly, patient, polite only to name a few of his outstanding attributes.
Thank you very much!
Thang Vo
I just had the most incredible experience with Allison! She went above and beyond to ensure I received exceptional service. Her dedication, expertise, and kindness truly impressed me. Allison took the time to listen to my needs, offered personalized solutions, and followed up to ensure everything was to my satisfaction. Her passion for delivering outstanding customer service is evident in every interaction. Thank you, Allison, for your extraordinary efforts! You truly are a shining star in customer service. I will highly recommend you and look forward to my next interaction!"
Tang
Sam Spencer
Howard and the team at Maribyrnong give amazing customer service
Emily Gardner
Incredibly helpful. Howard went out of his way to help me with a brake issue, and the woman at the counter was just such a pleasure to deal with.
Thank you both!
Rene Tessmer
I love my Trek bikes, high quality and reliable. Staff is very helpful and friendly!
