Tim Loader
Always great service, with knowledgeable and friendly technicians who guide me through their process and answer questions thoughtfully in laymans terms.
Helen Robertson
Great customer service from August , assisted me some repair issues with the bikes which he fixed . Great experience with this shop .
Karen Gorman
Received the best customer service! Popped in to buy a small part and was immediately greeted and asked if I’d like to rack my bike and get a water refill. Ali & Colin were incredibly friendly. 10/10!!!
Ben Marshall
Shoutout to Tony ! Saved the day, had a lovely experience with him.
Jamie M
Went in on Sunday morning to buy a bike and could not believe the level of service we received from both Ally and Colin. They were just the nicest and most genuine people to deal with. Highly recommended
Aaron Nguyen
Came in just to look at bikes, came out with the biggest smile ever, as I had just purchased a new bike. The salesman, Tony, was very knowledgable, patient and understanding. He helped me decide between products and was overall a super helpful and friendly support. Everybody needs a Tony in their life
Mark Warren
The staff were incredibly friendly and helpful knew a lot about products in the store and we’re not pushy at all
Lauresse Cini
Needed helmets for my twin boys and Allison was super helpful. She Was so great with my boys and was very knowledgeable. Would definitely recommend.
Mat O'Brien
Always love the friendly service and expertise I receive each time I visit the store. Allison’s sharp wit coupled with her extensive knowledge and need to deliver a pleasant experience make me recommend them to anyone who asks.
Marc Glassman
What truly excellent customer service. Allison was knowledgeable, super friendly and made my purchase a very pleasurable experience. Thank you.
George Servanis
Excellent customer service
Joe Giuliani
Great bikes and service
Mike V
Amazing team, expert knowledge and advice. Always looked after at this store.
Aria Morton
Amazing, Amazing, Amazing customer service. Staff are absolutely lovely and so genuine in providing helpful advice and suggestions. These guys just love their bikes and it shows in the way they treat their customers, could not recommend more!
Russell Kennedy
Trek staff were professional, knowledgeable and efficient on servicing my Orbea Wild e-bike.
The costs were more than reasonable and the bike operated flawlessly.
Thank you Ali for all the help and care you gave which made the process run smoothly.
Robert “RG” Giaquinta
Super friendly staff and lovely to assist and help in anyway. Would be confident in purchasing from this store.
Raquel
The primary reason for me in choosing to buy from Trek than any other competitors was the superior standard of service we received from Allison (Alli) at the Maribyrnong store. From her friendliness, to her patience, her degree of product knowledge, willingness and ability to answer questions, and the incredible way she communicated with and engaged my child in supporting him to make the right decision in buying his first 'real' bike and how to look after it. She was incredible and is frankly an asset to the store and the brand alike and we are very grateful for her guidance and assistance. Would not hesitate to recommend Trek Maribyrnong for any of your biking needs.
Jeff Wakeling
Alex was very helpful in finding the right product for my Trek Checkpoint and arranging for my son to collect. Thank you.
Andrew Sallabanks
Ally and Colin were legends and found the part I was looking for.
Brock Williams
Both Howie and Ally were huge helps with an issue of my bike that I had no idea about. Not only did they fix it but they explained it thoroughly too. I can't recommend them enough. Friendly, polite, knowledgeable and patient. Thanks a lot guys!
