4.7 rating out of 189 reviews
Dustin C
Bike tech Tyler was courteous, professional super helpful. I picked in a new set of climbing rims from on line, they arrived on Tuesday. I took them for a quick spin Wednesday. They loosened up pretty bad. I had a race on Friday, so I brought them in after work on Thursday to Tyler. He initially said it might take 24hrs to get them fixed. This was understandable but unfortunate. He called me 2 hrs later that trued them up and they were ready to go. I have never had such a quick turnaround on rims. I raced them Friday and they held up awesome. Thx Tyler!
Luke Hughes
Friendly, professional, plus a beautifully maintained shop to boot.
Roberto Norton
We bought a new bike here for my wife. The staff was very friendly and informative. Would recommend to others.
Romisu Marisa Kibanoff de Mateo (La Loca Mariposa)
Great store& the customer service that I received was top notch! Chris was awesome!
Tushar Chaubal
Trek Bike Castro Valley has been my go to shop for my Madone. They do an excellent job on the maintenance and have worked with me and Trek for some warranty repairs too. Excellent team. Recently they turned around my bike in quick time for me to make my event.
Sarah Murry
They were able to assess the bike, see what needed to be fix and complete all the work in the tight time frame needed to get the bike ready for my daughter to leave for college. We’re so happy to have the bike in excellent working condition as we send her off and have confidence they did a great job! Thank you!
Martin Carmody
Great service. Thanks for getting me back on the road
paula lee
I needed to box up my bike and ship to a location. Trek CV took care of everything from start to FedEx pickup. Customer service and attention to detail is on point and headache free. Great communication and follow-up will bring me back to Trek for future service! Really appreciate Trek Castro Valley! Many thanks to the Trek gang!
BPM
thanks to David, great mechanic
Grace Chin
The people at Trek are always friendly and knowledgeable. Would recommend and will continue to support.