Jamie Belle
Went in to purchase my first road-bike and left with a ride tailored to my build and fine-tuned, which was good to go! Delivered best value for product and had invaluable assistance from the staff with decking me out with a bike ready to hit the roads.
Horst Graben
Whether you are just buying one tyre tube or a whole new bike the guys at Trek Ipswich are helpful, friendly, and knowledgeable. Keep up the good work.
Tex Houston
Brought my bike in for a service and some advice. The staff were extremely knowledgeable and friendly. I will be back for sure and would recommend to anyone.
Shane Hogan
We are lucky to have the best mechanic and sales staff here in our back yard at Trek Ipswich.Trek bikes also provide the best riding experience so this shop should be on top of your list..Cheers
Donna Hogan
Great shop and awesome service
Aaron Hase
Really helpful staff. They were super busy and I'd driven down from Brisbane to get some BB90 oversize bearings as they were the only store to have them in stock (what gives Trek??). Even with what they had on their plate in the workshop when I asked if they could install them as I was in a bind they shuffled things about to accommodate so I could ride the next day which I really appreciate. Big thanks to Anthony and Dan!!
Jake Greeno
Employees were very professional and helpful without being pushy. They all seemed really knowledgeable and were a joy to deal with. Would recommend them in a heartbeat.
Ben Scheeres
very very good mechanic, good service, even showed me how to go tubeless, in the workshop, good tips and tricks
Jason Scott
Very attentive service from both saleswoman and mechanic.
Corey Hart
Amazing customer service. Awesome products. Dan and Anthony were so helpful and informative without being forceful. Never been looked after so well until walking into Trek Bicycle Ipswich. Could not recommend them enough.
Ed
great customer service, after sales advice and technical support dealing with them for anything for your cycling needs is a pleasure
Carl Profke
Professional, best bike service, supportive and happy to share their knowledge so I can get the best out of my bike and ride
Paul Langton
Great product knowledge, enthusiastic staff.
Leo Perkins
The staff were friendly and really helpful by understanding my needs. They walked me through my suitable options while weighing cons and pros while being very encouraging.
The week or two after purchasing the bike I took my bike on a 200km touring ride with an 15kg extra weight. After I finished the ride the bike was well worn in. I took the bike into the shop and they did a quick tune up on the spot and finished it with a wash down... Now that is service.
Adam Layton
Fast and friendly service, first thing in the morning too. I knew exactly what I wanted and the team had me sorted out and on my way in a flash.
Megan Micallef
Very helpful and friendly staff.
Provided great advice but also listened to what I wanted when setting up my bike.
They loved a laugh and a bit of a chat too.
I’m loving my Roscoe 8.
Peta Neibling
The boys that work at this store are always so helpful. Never had a drama, always look after my bikes with such care as they know how much of fussy person i am. Thanks Anthony and Dan also Haddo for giving such great personal service every time
Stephen Jennings
My LBS, my wheelbuilder and dealer in exotic toys that i just could not live without. So grateful they are just around the corner too! Daniel and Anthony have always given me the best customer service, 5 stars!
Greig Robertson
Always a pleasure to visit the store. The staff are helpful and very knowlegable.
Jason Parks
I would like to thank the team at Trek Bicycle Ipswich for the professional and caring way they went about my Warranty claim for my cracked Trek Madone 9.2 frame . When I first discovered the 8 cm crack in the top tube I was devastated . A good friend of mine put me onto the team at Ipswich and from that first phone call I was taken in as part of the family . I organised to drop my bike to them on Friday 9th March with Anthony immediately telling me they would take it to Trek and have it looked into . By Tuesday 13th Daniel had called me with the news of a warranty replacement Madone offer from Trek Cycles . I arranged an upgrade of Di2 that had been previously purchased for install before the crack was found and had it dropped to the store on Thursday afternoon 15th March . To my shock the team phoned me with the exciting news that my new Madone had been built by Ant and ready to be picked up . The boys new I had a final SSS race and had done all they could to have it ready . I can not speak more highly of the service and expert build of my new pride and joy and recommend to anyone of any bike to experience the upfront , professional and personal service offered by this Trek store . The team are a credit to their owner with 10/10 for customer service and satisfaction . Once again thanks to the whole team for getting me up and going again so quickly but most importantly with my interests their top priority . Thanks Trek Ipswich you guys are number 1 .
Kind regards ,
Jason Parks .
